1. Week 2

2. Office Know-how
Unit 1
page 8
Moodle: activity 9, part f audio

3. Etiquette (exchanging business cards) 

4. Good posture 신체 자세 Loud, clear voice Make eye contact Smile Stand up /
ROLE PLAY

5. Etiquette (exchanging business cards) 

6. Office training
page 9

7. Page 9 – Answers How may I direct your call?
Other ways to politely answer a phone call?
How may I help you?
This is [name] speaking.
Good [morning]. Thank you for calling [Baxter Industries]. How may I help you?
Good [morning]. Thank you for calling [Baxter Industries]. This is [name] speaking. How can I help you?

8. Page 9 – Answers I’m calling for [complete name].
Other ways to politely ask to speak to someone?
I’d like to speak with [name], please.
Is [Mr/Mrs/Ms/Dr/Professor + name] available?

9. Page 9 – Answers May I take a message?
Other ways to politely get someone’s information?
Would you like to leave a message?
Could I get your name and phone number?

10. Page 9 – Answers Can you suggest a better time … ?
Other ways to politely ask for availability?
When is s/he available?
When is s/he free?
When will s/he get back from [the trip]?
Do you know when s/he will return?

11. Page 9 – Answers
follow up
I will let him know that you called.

12. Page 9 – Answers He can reach me at … ?
Other ways to give contact details?
S/He can call me at …
S/He can text me at …
S/He can message me at …
S/He can contact me by . My address is …
Please watch for an .

13. Listen to your recording
FORMAL, business phone call 정식의, 형식적인
Be polite
Use good intonation
REMEMBER: You are not a robot.
Smile
Your smile can’t be seen over the phone, but it can be “heard”
Listen to your recording
volume/speed/rhythm/clarity
practice
Record your conversation

14. Office Skills Practice
page 10 – read the

15. Parts of an effective email
company
contact information

16. Learn different ways to name a company and different job titles
Who
Title
Baxter Industries
Lee Gaskell
President of Operations
Huyck Enterprises
Teresa Manabat
Regional Sales Manager
Vocabulary Tip:
Learn different ways to name a company
and different job titles

17. Regional Sales Manager
Huyck Enterprises
Regional Sales Manager
page 11 –
attachment
Ms. Teresa Manabat
(Manila)
extension 6
March ??, 2017
April 1
Manila, Philippines

18. Write a reply
Good morning, Mr. Gaskell, ____________________________________________________________________________________________________ _________________________ Sincerely, Teresa Manabat Regional Sales Manager Hyuck Enterprises,
company
contact information

19. For More Emailing Tips, read page 19

21. Read the question.
Tell us why you think it’s appropriate or inappropriate.

22. Create a business card Ms. Manabat and Mr. Gaskell
page 80
Create a business card Ms. Manabat and Mr. Gaskell

23. Good posture 신체 자세 Loud, clear voice Make eye contact Smile Stand up /
ROLE PLAY

24.  Self-Check
Professionally?
Can you …
Properly?
Formal ?