1. WEEK 6
Video

2. scramble the words Inside the box

3. Hello, I’m calling for Dr. Gina Lee.
scramble the Words
Executive Assistant:
Good afternoon, this is 곽 Clinic. How may I direct your call?
Caller:
Hello, I’m calling for Dr. Gina Lee.
Unit 1
I’m for Hello, calling Lee. Dr. Gina

4. This is James Bond speaking.
scramble the Words
Caller:
Good morning. May I speak to Mr. James Bond, please?
Mr. Bond:
This is James Bond speaking.
Unit 2
James speaking. This is Bond

5. scramble the Words me can at reach He
Executive Assistant: May I have your phone number? I will let him know that you called. Caller: That would be great, thanks. He can reach me at
Unit 1
Other ways to express this statement? (get in contact with – unit 1)
me can at reach He

6. scramble the Words by reach phone, You me can
Woman:
What’s the best way to get in contact with you?
Man:
You can reach me by phone, but is always best.
Unit 1
by reach phone, You me can
best. always is but

7. scramble the Words Terrific. I look to you. forward from hearing
A: I’ll be in touch sometime in the next two weeks. B: Terrific. I look forward to hearing from you.
Terrific. I look to you. forward from hearing
Unit 1

8. I’ll email for your watch
scramble the Words
Man: I’ll send a confirmation . Woman: Thank you very much. I’ll watch for your .
Unit 3
Unit 1
you much thank very
I’ll for your watch

9. call at Please your convenience
scramble the Words
Mr. Trump:
I will call again to
confirm our appointment.
Mr. Obama:
Thank you so much.
Please call at your convenience.
can call anytime
… at your convenience (unit 1 )
call at Please your convenience

10. I’m day tied up free but all tomorrow, I’m
scramble the Words
A: Can you come by and do a demonstration tomorrow? B: I’m tied up all day tomorrow, but I’m free on Friday.
I’m day tied up free but all tomorrow, I’m
Unit 2
tied up = quite busy (unit 2); not free/available

11. apologize again for any inconvenience
scramble the Words
Unit 3
Store Manager: I want to once …
again apologize for any inconvenience.
apologize again for any inconvenience

12. scramble the Words your business truly We appreciate
Store Clerk: We truly appreciate your business.
your business truly We appreciate
Unit 3

13. scramble the Words I May take a message?
Unit 1  unit 4
EA: I’m sorry, but Mr. Gaskell is unavailable. Can I take a message?
I May take a message?

14. Video

15. Answers Hints I’d really like to Now, PRACTICE Then, change roles
She usually returns calls
She can call at her convenience
I’m tied up between
My EA can set the appointment.
So, just to confirm
I appreciate your assistance
Have a wonderful day 9
Now, PRACTICE
Mimic the speakers 흉내 내다, 모방 자
Listen to the rhythm, stress, intonation
Then, change roles

16. T/F Mr. Kenny is a reporter. Why did Mr. Kenny call?
I’d really like to
She usually returns calls
She can call at her convenience
I’m tied up between
My EA can set the appointment.
So, just to confirm
I appreciate your assistance
Have a wonderful day 9
T/F Mr. Kenny is a reporter.
Why did Mr. Kenny call?
Where is Ms. Rufo?
T/F The interview date was confirmed.

17. When you answer the phone
How may I help you?
Who do you want to speak to?
tied up / busy / unavailable
연기하다
meeting
No scheduled appointments 1 2 3 4 5 6 7

18. page 33– Write a confirmation email
Professional
page 33–
Write a confirmation
Formal Greeting,
Concise body
Brief closing statement
Closing,
Complete name
Title, organization
Contact information

19. Confirmation
Dear Ms. Rufo, Thank you for returning my call. My assistant gave me your message. I just want to confirm the interview we have on Tuesday at 9 a.m. at Bates Fashion Design. Thanks again, and I look forward to the interview. Regards, Richard Kenny Reporter, Ezra Fashion Media
Dear May Rufo, Thank you for contacting my company. I got your message, and I’m writing to confirm the interview at Bates Fashion Design on Tuesday. I will be there at 9 a.m. sharp. Thank you for this opportunity. I look forward to the interview. Sincerely, Richard Kenny, Reporter Ezra Fashion Media

20. Brief closing Statement
Confirmation
Formal Greeting
Dear Ms. Rufo, Thank you for returning my call. My assistant gave me your message. I just want to confirm the interview we have on Tuesday at 9 a.m. at Bates Fashion Design. Thanks again, and I look forward to the interview. Regards, Richard Kenny Reporter, Ezra Fashion Media
Dear May Rufo, Thank you for contacting my company. I got your message, and I’m writing to confirm the interview at Bates Fashion Design on Tuesday. I will be there at 9 a.m. sharp. Thank you for this opportunity. I look forward to the interview. Sincerely, Richard Kenny, Reporter Ezra Fashion Media
Concise
Body
Brief closing Statement
signature

21. Review What is your schedule like? … first thing in the morning
… all booked up
… push the meeting back to next week
… schedule a sit down
My schedule is wide open.
Let’s do Monday afternoon at 3 p.m.

22. 약속한 시간을 엄수하는, 시간을 엄수하는, 정확성

23. Explain your opinion  sit down  finish page 35
Review your choices… Why did you check H.I. / I / N.V.I. / T.U. for each appointment? Explain–think of consequences (결과)
“Meeting with my boss is ~~ important because … …”
강등시키다

24. https://play.kahoot.it/#/k/04492d95-a246-4676-9929-30048dac63ca
kahoot.it 
PIN:
#######

26. 1-20 http://a.teall.info/dice/+/
Space dice

27. Remember … Always try to be on time.
It’s a good idea to learn about the culture of the person you are meeting.
But if (client) is late… be understanding.

28. The Importance of Time

29.  Self-Check
Can you …