1. WEEK 3

2. page 15

3. practice Record the conversation with your partner
Remember: Your smile can’t be seen over the phone, but it CAN be “heard” 
No sad voice. No robot voice.
Send ( ) your file to another group
LISTEN and EVALUATE 평가하다

4. 중간 평가 전에 Intonation Smile No sad voice No robot voice
Pre-Midterm Assessment
Delivery: smooth, friendly, receptive voice
Clarity: comprehensible, audible
Language: accurate, professional, formal, polite
Smile
No sad voice
No robot voice
Pay attention to punctuation marks , ? !

5. 중간 평가 전에 Pronunciation Loud voice Clear voice f / p v / b
Pre-Midterm Assessment
Delivery: smooth, friendly, receptive voice
Clarity: comprehensible, audible
Language: accurate, professional, formal, polite
Loud voice
Clear voice
f / p v / b
Syllable/Word stress

6. 중간 평가 전에 Language Correct vocabulary Correct grammar
Pre-Midterm Assessment
Delivery: smooth, friendly, receptive voice
Clarity: comprehensible, audible
Language: accurate, professional, formal, polite
Correct vocabulary
Correct grammar
Appropriate 적합한, 적당한, 적절한 문화적으로 적절한

7. 중간 평가 전에 Write some comments Pre-Midterm Assessment
Delivery: smooth, friendly, receptive voice
Clarity: comprehensible, audible
Language: accurate, professional, formal, polite
Write some comments

8. The Travers Group website
He can visit their website, and he can click on “About us” in the menu.
Mr. Ruba wants to learn more about the history of The Travers Group.
Where can he go?

9. The Travers Group website
He can visit their website, and he can click on “Our Products” in the menu.
Mr. Ruba wants to find out what kind of fax machines The TG sells.
Where can he go?

10. The Travers Group website
He can visit their website, and he can click on “Service and Repairs” in the menu.
Mr. Ruba wants to learn what to do if his printer isn’t working.
Where can he go?

11. The Travers Group website
He can visit their website, and he can click on “Our Locations” in the menu.
Mr. Ruba wants to find out where The Travers Group office is.
Where can he go?

12. The Travers Group website
He can visit their website and click on “Contact Us” in the menu.
Mr. Ruba wants to know the address for The Travers Group.
Where can he go?

13. The Travers Group website
He can visit the website and go to “Order Online” on the sidebar.
Mr. Ruba wants to make a purchase online.
Where can he go?

14. The Travers Group website
He can visit the website and go to “Our Products” on the sidebar.
Mr. Ruba wants to find out what kind of copiers The TG sells.
Where can he go?

15. The Travers Group website
He can visit the website and go to “Warranty” on the sidebar.
품질 보증
Mr. Ruba know if they will replace a broken product for free.
Where can he go?

16. The Travers Group website
He can visit the website and go to “Our Products” on the sidebar.
Mr. Ruba wants to learn about the different products he can buy …
Where can he go?

17. The Travers Group website
He can visit the website and go to “Schedule a Demonstration” on the sidebar.
Mr. Ruba wants to have someone from The TG show him how to use a printer … Where can he go?

18. Who
Works for …
Job title
Ms. Middleton
Travers Group
Sales representative
영업 대표
Mr. Ruba
Kean Incorporated
Chief purchaser
수석 구매자

19. other words for company enterprise, industry, incorporated (Inc.)
Learn ---
other words for company
enterprise, industry, incorporated (Inc.)
other words for job title/position
president of operations regional sales manager chief purchaser CEO  Chief E? O?
BE CONCISE

20. After the phone call … Ms. Middleton visited Mr. Ruba
Ms. Middleton gave a product demonstration
(사용 데모)
Mr. Ruba sent an [p.17] to Ms. Middleton:
Thank her
Place an order 주문하다

21. Mr. Ruba’s (p. 17)

23. Office Skills practice
Would we be eligible for a volume discount on this order?
Is it possible to get a discount if we order A LOT?
What is the pricing by unit and the total price of the order?
$12,600

24. Office Skills practice
Dear Mr. Ruba
Thank you very much for your order.
You are eligible for
a 10% volume discount on this order.
The printers cost
$50 per unit and the color copiers are $1,000 per unit.
With the discount, your final price comes down to $12,600.
you
Regards,
Lindsay Middleton
The Travers Group

25. More Emailing Tips on page 19

26. page 19

27. Dear Mr. [surname],
I’m sorry to inform you that we will stop buying supplies
starting March 5, 2017 because of budget cuts.
at your earliest convenience. Thanks again.
Sincerely,
Thomas Hecht

28.  Self-Check
Can you …

29. UNIT 3
When???