1. RPA Fundamentals Robotic Process Automation
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2. About Us 01 02 03 Operations Management Training 100/100 Awards
We provide Operations Management training for BPO/BPM/ITES companies to help improve operational efficiencies 01
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3. Introduction
RPA Fundamentals is a unique program that is aimed at getting operations professionals to understand what RPA is all about, and to gains skills to identify opportunities for automation in their respective processes.
The program helps companies orient employees to look for opportunities to add value to their processes through automation.

4. Objective Robotic Process Automation Criteria for Automation
The objective of this program is to equip Process Associates, Team Leaders, Quality Associates and Managers with knowledge about RPA and the skills to identify automation opportunities in their respective processes.
Robotic Process Automation
Criteria for Automation
Automation in Practice
Mindset

5. Program Objectives Sl. No. Objectives 1
Define what is automation in the context of their work 2
State what can be automated in the context of their work 3
Identify processes or parts of processes that can be automated 4
Describe the functions of an RPA tool 5
List at least 3 areas where Macros can be used for automation 6
Describe the role of automation in helping propagate a continuous improvement mindset

6. Session Plan
Module
Details
Duration
1. INTRODUCTION
Ice Breaker
Pre-Test
0.25 Hrs
2. AUTOMATION AND ITS IMPACT
Brief history of automation and its impact on business.
Covers examples from automation during industrial revolution (steam engine, looms etc.) till modern day examples such as financial institutions, government and also internet/mobile apps.
0.5 Hrs
3. RPA AND ITS ROLE IN AUTOMATION
Introduction to the concept of RPA. How is it different from regular automation?
Introduction to Computer application ranging MS Excel Macros to various third party RPA products to custom developed RPA applications
Functions of an RPA tool/application and methods used to automate
Benefits of RPA
1 Hr
4. WHAT CAN BE AUTOMATED
Criteria for automation:
Repetitive tasks currently being done by people that is rule based and that do not require human judgement
Some Repetitive tasks being done by people that are generally rule based, and that sometimes require human judgement
Several examples using the two criteria
A brief introduction to machine learning with examples of its application, Visual example of machine learning
2.5 Hrs
Module
Details
Duration
5. ENABLING AUTOMATION
Identifying processes or parts of a process that can be automated using simple flow charts.
When can Excel Macros be used and when do we need more sophisticated automation technologies such as RPA
2.s
6. OUR MINDSET
Fixed versus Growth Mindset
Thinking about Continuous improvement
Using Automation is a method for continuous improvement
1 Hr
7. CONCLUSION
Post Test
0.25 Hrs
The Program has provides several real life examples of RPA in action. It utilizes multiple videos to demonstrate how RPA works. Participants also get to work on specific activities that helps them gain skills to identify opportunities for Automation.

7. Other Information Area Details Duration 8 Hours + Breaks Assessments
Pre Assessment and Post Assessment will be conducted
Delivery
Can be delivered on site, or via video conference to remote locations.
Instructor Led Program Or Remote Delivery possible
Can be run for up to 20 participants.
Requirements
Workbook for each participant
Notepads and pens
Projector for facilitator
Flip Chart with Marker pens
Speakers for video sounds
Participant Profile
Entry level employees such as Process Associates, Team Leaders, Quality Associates, Training Personnel, Operations Managers
Facilitator Profile
RPA Fundamentals is facilitated by senior OnTrac trainers who have between 8 to 14 years of experience in core operations. They are well versed with the topics of the program and will connect their own experience as managers in the industry to the contents of the program. We maintain stringent standards for recruitment of our Trainers.
Contact Information

8. The End!