1. Ticket Creator Training
Global CE Help
Jeffrey D Cooper
September 2015
Cummins Internal Use Only

2. Definition: Global CE Help
Cummins Global Customer Engineering users can quickly enter Customer Engineering Support Requests via the Global CE Help system
Cummins Internal Use Only

3. How to access the help system:
To access the help system, select either one of the following links:
globalcehelp.cummins.com
gce.cummins.com
Click on “Global Customer Engineering Home Page”
- Click on the “Help / FAQ” tab
- Select “Global Customer Engineering Help”
Cummins Internal Use Only

4. Home Tab: Welcome Screen
Follow the red numbered step 1 to begin
Bulletin Board Items
Cummins Internal Use Only

5. Home Tab: Welcome Screen
This form will show the tickets you have created
Continue by clicking on (Step 2)
Step 2
Cummins Internal Use Only

6. Requestor Profile: User Information
Reformat your name as: First Name Last Name
Continue by clicking on Step 3
Step 3
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7. Help Categories:
Select the Help Category by clicking on one of the links:
Step 4: Select the type of help you need
Cummins Internal Use Only

8. Issue Details: Fill out the information about your request
Press the Create button Only 1 time and wait for the system to reply that it has created your ticket
Note there will be a small circular rotating symbol in the top center of the screen while the ticket is being created
Note: if you are a Member, do not fill out the Member Only section until after the ticket has been created
Step 5: Press the Create button
Cummins Internal Use Only

9. Follow up:
Your request will be assigned to a Resource Group/Team that will review your ticket
A Member of the Resource Group will be assigned to work on your request
You will be notified when the request has been fulfilled
Cummins Internal Use Only

10. Questions:
Questions about how to use this system can be ed to
Cummins Internal Use Only