1. First Five Minutes is Worth the Next Five Hours

2. Common Response Breakdowns
Communications -

3. Common Response Breakdowns
Roles and Responsibilities

4. Common Response Breakdowns
Planning –
Repatriation -

5. Common Response Breakdowns
Resource Management

6. Why We May Not Learn Right is as important as Wrong
Takes Time to Document
Takes Time to Draw Up Improvement Plans
We Don’t Transfer the IP to the EOP
We Don’t Train the Gaps

7. A Simple Formula Identify the lesson >
Recognize the casual process >
Devise a new operational process >
Practice the new process >
Embed/Institutionalize/Sustain
the New Process
HS Affairs,. Vol II, No

8. Discussion
Thank You!