1. Attention:
All samples submitted for Sequencing MUST be placed inside the cooler boxer that is in the designated drop-off/pick-up refrigerator! Our Courier Service does not know which samples belong into the cooler and which not, and therefore the courier will not collect any samples that have been placed somewhere else (for instance on one of the refrigerator shelves). We can guarantee timely delivery of sequencing results only for samples that have been correctly placed inside the cooler box in time for the daily pick-up.
Upon sample receipt, all empty sample boxes will be returned with the cooler. If you should not find any empty boxes to submit your samples, please check the cooler box and kindly remove all empty boxes to prevent these from shuttling back to our facility.