1. Employee Engagement

2. United States Postmaster General and Chief Executive Officer
Employee Engagement
Course: Creating an Engaging Workplace at USPS - #
Target Audience: PCES/EAS
Outcomes:
Drives Business Results ( Outcomes)
Creates an engaging work environment for all employees
Engaged employees treat customers right
Local leader influences 70% of engagement in the work unit
“Our greatest opportunity as leaders is to engage and empower employees to bring their best selves to work every day."
Megan Brennan
United States Postmaster General and Chief Executive Officer
HAPPY CHINESE NEW YEAR 1/28

3. Employee Engagement Key Focus for Success with Engagement
Hold a State of the Team Conversation
Develop team Action Plans
What is the “One Thing” I am working on to boost engagement? (Share)
Ask your leaders what is the” One Thing” they are working on to boost engagement?
Set the tone, everyday with engagement in mind
294K employees responded
Engagement Ambassador roles:
26 Engagement Ambassadors
Train 30 minimum EAS per session
Trained 9,735 new Engagement Leaders
Assist/Support Engagement Leaders and DLT Leadership

4. Creating an Engaging Workplace
Santa Clarita PO
Creating an Engaging Workplace

5. Element Q07: At work, my opinions seem to count
Unit identified as a % to std. vital office (baseline- 153% to std.)
Carriers casing with back to workroom hindering effective supervision of office work habits
Employee feedback of congestion and space constraints at carrier cases
Multiple coverages and parcels being distributed to carrier cases creating unsafe egression
Increased parcel volume creating extra loading trips

6. Q02: I have the materials and equipment I need to do my work right Q07: At work, my opinions seem to count
Carrier cases and floor plan reconfigured
Flat racks removed and replaced with letter racks to create additional floor space
Cases pivoted to improve supervision of casing and time wasting practices

7. Q02: I have the materials and equipment I need to do my work right Q07: At work, my opinions seem to count
APC’s used for coverage staging
Staging area placed nearest to carrier parking lot
Saturation scanning barcode affixed to racks resulting in consistent 100% saturation scanning
Coverage distribution time improved by 33%

8. Q02: I have the materials and equipment I need to do my work right Q07: At work, my opinions seem to count
All large parcels including Amazon distributed directly behind LLVs in parking lot
LLVs numbered by carrier route
Improved parcel distribution completion times
Reduction in multiple loading trips and overall loading times

9. Business Results Results LDC21 was reduced -7.2% to SPLY in FY16
% to Std. reduced -16.4% to SPLY
FY16 % to Std %

10. Q8: The mission or purpose of my company makes me feel my job is important
Million Mile Award Ceremony with HRM, Safety Manager, and MPOO present.
Safety challenges presented to further drive engagement
Employee of the Year Awards presented for Safety, Attendance, and Performance
EOY FY16 OII -10.5% to SPLY / FY17 YTD -50% to SPLY
EOY FY16 SL -17.9% to Plan / FY17 YTD to Plan

11. Q10: I have a best friend at work
Q05: My supervisor, or someone at work, seems to care about me as a person
All employees encouraged to identify a best friend at work
Recognition such as BBQ’s given for operational successes throughout the year
Water taken driven out to carriers during hot days by Postmaster
Pizza party for efforts made during peak period