1. Swedish theme paper
eGovernment in Europe to manage the threat of "digital divide" and eexclusion and to make eservices available to all citizens and enterprises in Member States
13 June 2001

2. Personal use of the Internet
13 June 2001

3. Reasons for getting on-line with public administration
13 June 2001

4. eGovernment services on the European level
electronic access to information about EU institutions and EU activities
electronic access to EU regulations and other kinds of EU-decisions
electronic delivery of forms and particulars to EU institutions and to Member States’ Administrations, concerned with the issue in question
electronic transactions with EU institutions and Member States’ Administrations, concerned with the issue in question.
13 June 2001

5. Digital divide on EU-level
"digital divide" issues in Member states are also relevant on the European level.
additional problems and opportunities:
language barriers, culture, national traditions, ICT literacy, relative costs for ICT-equipment and services, availability of telecom services
13 June 2001

6. Member States and the Commission should agree on a policy against digital divide
a list of prioritised eGovernment services on the EU-level (pan-European applications) for citizens and enterprises
a multi-channel approach for providing eGovernment services on the EU-level
a number of interoperability measures
a multilingual approach
collaboration between Member States and the Commission
13 June 2001