1. Innovate PMS –From our Customers’ perspective
R.Ramesh Kannan

2. Know Your Customer-Gen Y
We don’t get it!!
(Modernize your Reviews,
Revise the Conventional Process)
Be open & objective !!
(Clear targets with transparent
Feedback mechanism for smart
career development)
Recognize and Reinforce!!
(Immediate & instant recognition
modes)
Connect with us!!
(Instant feedback mechanism)

3. Performance Partners: RAVE for PEP among Gen Y
PERSONAL EXCELLENCE PROGRAM
Performance Partners: RAVE for PEP among Gen Y
Developer Write great code (reduce defects)
Tester Do great testing (catch more defects)
Superior Delivery
Client Delight
Shareholder value
Go granular- “Personal Excellence”
Outcome orientation-Focus on “what” than “How”
Make it objective & Transparent-Metrics/Dash boards(Self manager)
Instant feedback and recognition- Project level town halls-Monthly-Display metrics & Recognize excellence
Support frame work- Training, E –learning, Micro blogs, Social media
Help customers to manage their performance- Support them without removing responsibility

4. Transition in PMS for High performance
High Performance Delivery
HR-THE TRUSTED ADVISOR/CHANGE AGENT
Encourage transparency & training in the feedback mechanism for employee engagement and business deliverables.
HR-AN APPRAISAL COP
Appraisal paperwork freak & automation spree with no training(managers/employees) as a annual ritual.

5. Customers as Teachers<-> Radiate than cascade
Young Leaders (Learning from mistakes) as performance facilitators in steering regular experiential training sessions on managing performance & feedback
The sessions started initially top driven and now bottom up. To cover frontline managers and then all employees.
High Connect, engagement, creating a culture of high performance through a “ teaching organization”

6. Man U (one of the best soccer teams in the UK) set to sign 16 Year-old player Adnan Januzaj
Enable greater responsibility on the individual on own career growth
Clarity on performance for objectivity and better leadership model
Build a sustainable engagement model with our clients
Our goal is to fill 75% of leadership positions from within this year, compared with 65% last year