1. Head in the Clouds: Real-world experiences and recommendations for moving technology infrastructure to the cloud

2. Presenter Steve Birnbaum,
Vice President SofTrek Corporation/ClearView CRM

3. Cloud computing defined
Tablet
Mobile
Having secure access to all your applications and data from any device
Laptop
Desktop

4. Why move to the cloud? Current technology Focus on work
Better security and uptime
Simplified cost assignment

5. Choices in cloud structure
Public
IT activities and functions provided “as a service,” over the Internet, allowing access to technology-enabled services without knowledge of, expertise with, or control over the technology infrastructure that supports them.*
Private
IT activities and functions provided “as a service,” over a company’s intranet built by an organization for its own users everything is delivered within the organization’s firewall (instead of the Internet).*
Hybrid
Integrated external and internal service delivery methods Rules and policies established by the organization based on factors such as security needs, criticality and underlying architecture, so activities and tasks are allocated to external or internal clouds as appropriate.*
* IBM, “Dispelling the Vapor around Cloud Computing,” June 2010

6. What is Hadassah?
Volunteer organization committed to partnership with land and people of Israel
Supports medical care and research at Hadassah Medical Organization in Jerusalem
Founded in 1912
$569.6 million in assets (2013)
38 field offices

7. The pre-cloud landscape
Many telecommuters
Imminent move to new building
Security and compliance requirements
User demand for mobile access
Need for support

8. Hadassah’s technology issues
Lack of revenue to maintain in-house servers
IT staffing changes
Increasing cost to compliance, security
Need for 24/7 support

9. Hadassah’s technology answer
Move to the cloud

10. Prime considerations
Migration paths
Risk management
Implementation

11. Key planning steps
Strategy
Cost-benefit analysis
Budget

12. “Hard” cloud strategies
Contract with appropriate vendors
Eliminate centralized server room
Invest in equipment, ISPs

13. “Soft” cloud strategies
Professionalize IT services
Collaborate with hosting vendor on policies, procedures
Treat all offices alike

14. Lessons learned Treat all offices alike Include all units in decisions
Maintain realistic expectations
Stay flexible
Set backup retention schedule

15. Making a smooth move Do your homework Build a team
Communicate a vision
Plan
Distinguish between need and want

16. Making a smooth move Build a timeline Share your budget
Take baby steps
Test, test, test
Provide fast results

17. Questions?

18. Getting in touch
Steve Birnbaum