1. My Account and Online Services
PANNIN’ FOR GOLD
My Account and Online Services

2. Comprehensive website that is up to date, at a minimum
What are the elements of a good web site. Early web sites were online brochures. Content was driven by marketing and advertising. Next content was good information – maps – locations – phone numbers maybe a mail to form. Now e commerce can drive traffic – Amazon – ebay – ofphoto.
Best of both worlds good content and ecommerce. Customers can find out information and then act on it.

3. Citations Website on back of ticket Online payments Online appeals
Pay citation
Next progression appeal citation – few more business rules
Easy Permit sales – commuter permit or summer permit, no restrictions
After you have mastered these two basic eservices, then go to an account or portal

5. howdy main page

6. Customer can see all information we know about them
Customer can add themselves to a waitlist

7. Customer can see all information we know about them
Customer can add themselves to a waitlist

8. Customer can see all information we know about them
Customer can add themselves to a waitlist

9. Customer can see all information we know about them
Customer can add themselves to a waitlist

10. Customer can see all information we know about them
Customer can add themselves to a waitlist

11. Customer can see all information we know about them
Customer can add themselves to a waitlist

12. 204,191 logins March 12 – September 30, 2008
My Account Logins
Online Transactions
February 2003 – January 2004
1,000 online transactions(%?)
$5,000
February 2004 – January 2005
22,854 online transactions (29% of total)
$1, (42% of total)
77% of $ automated
47% of transactions automated
February 2005 – January 2006
35,083 online transactions (43% of total)
$2, ( 57% of total)
81% of $ automated
56% of transactions automated
204,191 logins March 12 – September 30, 2008

13. Links from Other Websites
This is an easy way to make sure the information about your department is correct.
We strongly encourage that other groups have a link to our site, instead of posting information about parking and transportation on their sites. It is too difficult to continuously check for accuracy on other sites.

14. Google Analytics
Free to universities

15. transport.tamu.edu
What are the element of a good web site? Early web sites were online brochures. Content was driven by marketing and advertising. Next content was good information – maps – locations – phone numbers maybe a mail to form. Now e commerce can drive traffic – Amazon – ebay – ofphoto.
Best of both worlds good content and ecommerce. Customers can find out information and then act on it.
Search is the new menu – great search is critical – new web user are relaying on search over menu items. Older user are still menu oriented.
Search engine ranks are affected by the number of trusted referring sites, frequency of updates
Google search is free for universities

16. RSS Feeds Real Simple Syndication
Readers built into clients, web browsers, custom search pages (iGoogle, Yahoo)
Push communication, passive, time-sensitive

17. My Parking Account Newspaper Ads Screensavers in computer labs
Campus-Wide
Bus Banners
Video
Use theatre arts students
This was a video stream project.
A neo was sent out with a link to this 60 second video.
Budget was $1500
Crossed over half-million logins in September