Version 4.1.

Version 4.1

Contents Introduction Selling Points Appendix Improved Work Efficiency
40 41 Built-in DISA Call Centre Function Queue Announcement Call Pickup Group Monitor Call Distribution Automatic Two-way Recording for Managers Activity Monitor Activity Report NAS Supported Call Forwarding Enhancement IP Software Phone Communication Assistant PBX Line-up and Positioning of the KX-NS700 Product Concept Product Overview System Connection Diagram 4 5 6 15 42 43 44 45 46 Selling Points NEW Why the KX-NS700 ?　 17 Cost Saving 1819 20 21 22 23 24 25 26 4748 49 50 51 Expandability Backwards Compatibility IP Networking Saving Communication Costs Saving Network Costs Saving Running Costs Saving on Initial Investment Saving Costs with a DECT Wireless System Saving Costs when Expanding NEW NEW Simplified Maintenance Web Maintenance 52 Appendix NEW Specifications　 NEW KX-NS700 Capacity Hardware Condition Product Lineup - Hardware Product Lineup - Preinstalled Activation Keys Product Lineup - Activation Keys 5457 58 59 60 Customer Satisfaction 27 Wireless Solution Multi Zone XDP Parallel Mode DECT Paging Tough Type Handset Mobile Phone Integration Receive a Call Outside Destinations in Incoming Call Distribution Groups Make a Call Poltys CA RCS Voice Mail Solution Voice Mail Notification Notification by Sensor Detection- MS Outlook & IMAP4 Integration 2829 30 31 32 33 34 Terminal Information　 Overview Proprietary Telephone Main Features IP Phone ‘KX-NT5xx Series’ Digital Phone ‘KX-DT5xx Series’ DECT Wireless System 6869 71 74 76 35 Customer Satisfaction Poltys CA RCS 86 36 37 38 39 Improved Work Efficiency 　 Call Centre Function “CC View” Activity Monitor and Report Tool NEW 90 Communication Assistant 91

Introduction

PBX Line-up and Positioning of the KX-NS700
The line-up extends from compact to large-scale systems. The new KX-NS700 is optimized for the SMB market. IP trend Analogue trend SOHO Mid. to large offices 4

Product Concept Smart Hybrid PBX KX-NS700
The KX-NS700 is the successor to the KX-NCP and KX-TDE100 for the SMB market and comes built-in with the functions of the KX-NS1000. Smart Hybrid PBX KX-NS700 KX-NCP Series KX-TDE100 KX-NS1000 •QSIG Networking •IP Expansion •CA Integration •APT Compatible •Legacy Expansion •Built-in Message Card •DPT Programming •One-look Networking •Unified Communication Full Voice Mail Call Centre Function Mobility •Web Maintenance Console 5

One Package Platform for Your Business
- Product Overview One Package Platform for Your Business The KX-NS700 is a Smart Hybrid PBX suitable for small to medium sized offices. It enables you to provide various solutions with its built-in functions. Preinstalled Activation Keys Smart Hybrid System Call Centre Function One Numbered Extension Simplified Maintenance Built-in Voice Mail/ UC Server One Package Platform for Your Business Smart Hybrid PBX KX-NS700 6

IPPT/IP Phone(SIP) Max. 128
- Product Overview Smart Hybrid System The KX-NS700 has sufficient capacity for both legacy and IP ports, and an activation key or expansion cabinet can be used to easily expand the system according to customer needs. SIP Trunk KX-NS700 KX-NS720 PSTN/ ISDN KX-NS720 KX-NS720 IPPT/IP Phone(SIP) Max. 128 DPT/SLT Max. 134 (Max. 211*) Maximum Trunks and Extensions Types Preinstalled KX-NS700 With 1 With 2 With 3 KX-NS720 Legacy Trunks - 38 74 110 146 Extensions (DXDP*) 6 (8) 38 (52) 70 (105) 102 (158) 134 (211) IP 64 Extensions 128 * When Digital XDP is used. 7

Preinstalled Activation Keys Preinstalled Activation Keys
- Product Overview Preinstalled Activation Keys The following activation keys are preinstalled or come with a 60-days free trial on the KX-NS700. Smart Hybrid PBX KX-NS700 Preinstalled Activation Keys Free Activation Keys 60-days free trial 4 IP-PTs user 2 ch Unified Messaging CA Basic-Express for all users One-look Networking Unified Messaging (UM/ Client/Message Backup/ Two-way Recording) Mobile Extension Poltys CA RCS (Communication Bridge/RCS-Start) Poltys CC View (CCView/CCView add.PBX/ CCAccounting/CCAcc. Enterprise/ Number notice/CCRecord SIP/ CCView Supervisor/ CCView CRMP-up/CCAgent) Communication Assistant (CA PRO/CA Supervisor/CA Operator Console/CA Thin Client Server/CSTA Multiplexer) 3rd Party CTI interface Call Centre Enhancement 8 * DSP or SD card are required for some functions.

Call Centre Function - Product Overview
The KX-NS700 is designed to be used in call centre environments. Its built-in applications support the basic needs of supervisors at call centres, such as Queue Announcement, Live Status Monitor, Activity Report, Automatic Conversation Recording, and NAS (Network Attached Storage). “You are 1st in the queue.” : Queue Announcement KX-NS700 Live Status Monitor Record conversation Customer Agent NAS Server Save the data Activity Report Supervisor 9

One Numbered Extension
- Product Overview One Numbered Extension Two telephone devices can be assigned to the same extension number so that calls to a user can be received simultaneously on both a desk phone and a smartphone or software phone. The call can also be quickly switched between either device in either direction. Office Outside Customer KX-NS700 IP Networking Call Base station Software phone Extension #200 Extension #200 One number 10

Simplified Maintenance
- Product Overview Simplified Maintenance The installer can easily program everything related to functions such as PBX and VM by web based console, because the KX-NS700 comes with a built-in web server. Programming can also be performed from remote sites. Users can also use a web based console to configure terminals and the VM mailbox. Installer Office Web based Maintenance Public/Private IP Network KX-NS700 Fwd/DND, VM greetings, and addresses etc… can be set from a PC User Web Console No need to install dedicated software on your PC <Note> The programming method is similar to the KX-TDA/TDW/NCP and KX-TVM. 11

Built-in Voice Mail/UC Server - Unified Communication
- Product Overview Built-in Voice Mail/UC Server - Unified Communication The KX-NS700 has a built-in messaging system that provides voice mail to users. The Unified Messaging system can also provide voice guidance to outside callers, either directing them to their desired destination or to the mailbox of a users, where they can leave a voice message. Voice Mail Server wav file UC Server Communication Assistant Built-in Smart Hybrid PBX KX-NS700 - Voice mail notification - System alarm notification - Missed Call notification - And more…. Notification Function - Microsoft Outlook plug-in - IMAP4 protocol supported MS Outlook & IMAP4 Integration

Main Enhancements of the KX-NS700 V4.1 Call Centre Enhancement
- Product Overview Main Enhancements of the KX-NS700 V4.1 The KX-NS700 Version 4.1 features the following four major enhancements. One-look Networking Call Centre Enhancement NEW IP-CS KX-NS0154 The One-look Networking enabled by linking with the Panasonic KX-NS1000 lets you control the entire system including other offices with a single KX-NS1000. The KX-NS700 can schedule automatic backup of voice recordings and ACD reports to a Network Attached Storage (NAS). Recordings can also be sent via immediately as each recording is completed. New LAN synchronisation facility means fewer transmitters can be used to cover an area compared with previous cell stations so deployment cost can be reduced. Site 1 Site 2 Site 3 It looks like one PBX system One-look Networking Master Unit KX-NS1000 Slave Unit KX-NS700 Customer Agent Automatic recording UM Mailbox NAS Server Activity Report Save the data Save the voice data Easy Set-up Cost Reduction notification IP Software Phone You can easily install IP software phones with a PC and use them as IP extensions of the PBX (MRG functionality).

Comparison with NCP/TDE Series proprietary telephone
- Product Overview Comparison with NCP/TDE Series The KX-NS700 is more advanced and sophisticated than the KX-NCP/TDE series. Model No. Trunk Capacity Legacy: Max 146 IP: Max 64 Total: MAX 210 Legacy: Max 64 Total: MAX 128 Legacy: Max 120 Extension Capacity Legacy: Max 211 IP: Max 128 Total: MAX 339 Legacy: Max 44 Total: MAX 172 Legacy: Max 128 IP: Max 192 Total: MAX 256 Built-in Voice Mail ESVM Full VM functions Unified Message Maintenance Web console/ proprietary telephone PC maintenance console/ KX-NCP Series KX-TDE100 KX-NS700

System Connection Diagram Head Office/ Branch Office
Existing telephone equipment , cabling and trunk circuits can be retained plus legacy capacity can easily be expanded with additional expansion cabinet. Branch Office Head Office/ Branch Office Expansion cabinet LAN IP proprietary phones/ IP software phones IP phones(SIP) etc. KX-NS720 IP Network/ ITSP IP proprietary phones APT DPT Branch Office QSIG Networking -KX-NS series -KX-NCP series -KX-TDE series IP phones(SIP) Smart Hybrid PBX KX-NS700 IP conferencing phones Head Office IP cell stations One-look Networking -KX-NS1000 Portable stations SLT/ FAX Remote maintenance PC PC (client) -CA client -IP software phones UPS SIP Trunk/ PSTN/ ISDN Doorphone/ door opener SIP Web maintenance console Analogue Line/ BRI/E1/PRI (23/30 ch) Amplifier/ pager/ speaker CTI server BGM/ music on hold 15

Selling Points

Customer Satisfaction Improved Work Efficiency
Selling Points Why the KX-NS700 ? Support for various features enhances business productivity. The KX-NS700 offers a Unified Communication System and it is suitable for small to medium sized businesses. Smart Hybrid PBX KX-NS700 Cost Saving • Expandability • Backwards Compatibility • IP Networking Customer Satisfaction Improved Work Efficiency • Wireless Solution • Mobile Phone Integration • Voice Mail Solution • Built-in DISA • Call Centre Function • Communication Assistant • IP Software Phone

Head Office Home Office 2F Branch Office 1F Branch Office 18
Saving Costs with a DECT Wireless System See page 25 2F Saving Running Costs See page 23 Saving on Initial Investment See page 24 Saving Communication Costs See page 21 KX-NS700 Branch Office 1F Saving Network Costs See page 22 KX-NS1000 KX-NS700 Saving Costs when Expanding See page 26 Backwards Compatibility See page 20 Expandability See page 19 Branch Office 18

Expandability Features and Benefits Recommended for: 19
The KX-NS700 is expandable with optional cards and expansion cabinets. KX-NS700 KX-NS700 KX-NS720 Features and Benefits You do not need to discard the KX-NS700 to increase capacity in the future. Connecting an expansion cabinet is similar to connecting the KX-TDE620 to KX-TDE600. KX-NS700 KX-NS720 Recommended for: Growing companies KX-NS700 KX-NS720 Maximum Trunks and Extensions Types Preinstalled KX-NS700 With 1 With 2 With 3 KX-NS720 Legacy Trunks - 38 74 110 146 Extensions (DXDP*) 6 (8) 38 (52) 70 (105) 102 (158) 134 (211) 19 * When Digital XDP is used.

Backwards Compatibility
Existing Panasonic DPTs, APTs and SLTs can be retained along with traditional cabling and trunk circuits so a system can be replaced at a low cost without wasting resources. Old System KX-TDA series DPT SLT APT KX-TE Series APT SLT Features and Benefits Low initial investment costs because the only cost involved is that for purchasing the system. Continue to use an existing KX-DT300 Series/KX-T76xx. Recommended for: Growing companies Companies considering replacing their PBX New System KX-NS700 DPT SLT APT KX-NS700 APT SLT 20

IP Networking -Saving Communication Costs-
The IP capacity of the KX-NS700 enables you to combine both IP and legacy trunks according to your needs and to construct systems that are both flexible and cost effective. SIP Trunk Office KX-NS700 ISDN/ PSTN Features and Benefits Constructing a hybrid system that combines both legacy and IP lines to further reduce costs. Recommended for: Companies using an IP/ISDN/PSTN network system. 21

IP Networking -Saving Network Costs-
VoIP allows you to talk with your remote offices anywhere in the world through your private IP network , avoiding expensive telephone carrier charges. Ext 　… Dials [2999] Ext.2999 Ext 　 … Ext.3999 Ext 　 … Ext.1999 IP Networking Features and Benefits Save on call costs. The PBX extension functions can be used across multiple offices. KX-NS700 Recommended for: Companies with branch offices. Companies using an IP network system. KX-NS700 KX-NS700 22

IP proprietary telephones
IP Networking -Saving Running Costs- By using IP phones as extensions, there is no need to change the settings of the PBX each time the office layout is changed. Office Features and Benefits No need to change the PBX settings when phones are moved to another place. 2F Recommended for: Companies with a need to change their office layout on occasion. Companies using a LAN infrastructure. Growing companies KX-NS700 Simple move 1F IP proprietary telephones 23

IP Networking -Saving on Initial Investment-
IP phones can be installed in remote locations without a local PBX by utilizing the IP network. Also, by using the built-in Media Relay GW(MRG) option , a VPN is not required between locations. Office Home Office IP Networking Not necessary KX-NS700 MRG Built-in Features and Benefits No need to install a PBX in branch offices. Recommended for: Companies with employees working at home 24

IP Networking -Saving Costs with a DECT Wireless System-
NEW The new KX-NS0154 IP-DECT Cell Station supports a LAN Synchronization technique which allows DECT wireless systems to be constructed with a smaller number or transmitters than other DECT systems. IP Networking Office Home Office Features and Benefits New IP-CS (KX-NS0154) with LAN synchronization Media Relay Gateway also supported to branch location doesn’t need a local PBX. KX-NS700 Not necessary LAN LAN New IP-CS (KX-NS0154) New IP-CS (KX-NS0154) Recommended for: Companies with employees working at home But who like to be free to move around 25

It looks like one PBX system
IP Networking -Saving Costs when Expanding- NEW KX-NS700 can be integrated into a One-look Network by connecting with a Panasonic KX-NS1000 which allows centralized management and shared resources for the entire system to be controlled by the Master KX-NS1000 system. The solution includes built in resiliency features to protect against IP networking loss of service. It looks like one PBX system Features and Benefits Site 1 Master Unit Existing devices can continue to be used. No need to provide additional servers. KX-NS1000 One-look Networking Recommended for: Companies with branch offices. Growing companies Slave Unit Slave Unit Site 2 Site 3 KX-NS700 KX-NS700 PSTN PSTN 26

3F: Warehouse Branch Office 2F: Office 1F: Office 27 Multi Zone
See page 28 Tough Type Handset See page 31 DECT Paging See page 30 XDP Parallel Mode See page 29 2F: Office 1F: Office Voice Mail See page 36 server Outside Destinations in Incoming Call Distribution Groups See page 33 KX-NS700 Poltys CA RCS See page 35 One Numbered Extension See page 32, 34 Notification See page 37, 38 MS Outlook & IMAP4 Integration See page 39 27

Wireless Solution -Multi Zone-
You can receive calls wherever you are around the site. Automatic hand-over allows uninterrupted conversations whilst on the move. Features and Benefits Receptionists: call handling is improved as colleagues are more readily available to take calls anywhere around the site. Customers: improved customer satisfaction with less waiting time as calls are handled quickly Repeater Use: Call coverage can be expanded quickly and effectively without the additional expense of further cabling. Coverage can be extended into remote locations across an IP network. With LAN synchronization technique, set-up is simplified, saving engineering time and cost. (See page ) Office KX-NS700 LAN Repeater CS Hand-over IP Networking LAN IP-CS (KX-NS0154) Recommended for: Organizations with employees often away from their desk. Organizations with multiple locations Hand-over Warehouse

Wireless Solution -XDP Parallel Mode-
Both a proprietary phone on the user's desk and a portable station can be called simultaneously using a single extension number. Features and Benefits Calls can be switched between desk phones and portable stations with a simple operation during conversations. Switch from DECT simply by picking up the handset of your desk phone when you return to your seat. Switch to DECT simply by pressing a button on the portable station when you leave your seat. Extension #200 Customer KX-NS700 Recommended for: Organizations with employees often away from their desk. Desk based employees with critical call handling responsibility but needing freedom to be away from desk at any time.

Wireless Solution -DECT Paging-
Using the Broadcast Call facility, Panasonic DECT phones can receive emergency paging announcements without needing to handle the phone. Users can also respond to the announcement or hear colleague replies. Ideal for security, healthcare and hospitality environments. 3F Employee Features and Benefits Multiple users can be notified or contacted simultaneously. Conversations between users can be shared. Desk phone users can also be included. Announcement from operator (After announcement) DECT w/ headset I am close. I will be there in 10 seconds.. CS 2F DECT w/o headset Announcement from operator Reply from employee Recommended for: Any organization that requires swift and dynamic notification of emergencies, warnings or basic information sharing across a group of employees. Companies with operations where immediate notification to support staff is critical. CS 1F (Announcement ) Help! Can someone go to room 302 immediately ? Urgent assistance needed! Operator CS KX-NS700 Broadcast Call <Note> KX-TCAx85 Portable Handsets required.

Wireless Solution -Tough Type Handset-
Dust resistance and water resistance for use in locations with high amounts of dust and humidity (IP65 Compliant*). This enables customer calls to be received in damp or dusty locations without concern. Tough type model KX-TCA385 Features and Benefits In humid or dusty environments, repair costs can be reduced compared to non-resistant models. Water resistance IPX5: Water resistance, protection against splashed water. Dust resistance IP6X: Dust resistance, no invasion of dust. Dust resistance IP6X Splash proof IPX5 Recommended for: Environments with warehouses and garages Locations near kitchens, baths, etc. *IP65 compliant: Protection against dust entering the handset, and protection against water spraying from any direction.

Mobile Phone Integration -Receive a Call-
When your customer calls your office phone number, both your desk phone and your Mobile phone can ring simultaneously. Calls can also be quickly switched from desk to mobile, from mobile to desk, or transferred to a colleague to deal with. Office Features and Benefits Single Number published to customers and colleagues. Professional handling of calls even when out of office: don’t ask callers to ring again. just transfer. KX-NS700 Customer Recommended for: Business people that work both inside and outside the company office. Extension #100 Outside Mobile Network Mobile Phone Base station

Incoming Call Distribution group
Mobile Phone Integration -Outside Destinations in Incoming Call Distribution Groups- Up to four mobile phones can be assigned as members of an Incoming Call Distribution (ICD) group, and receive calls to the group. Available users can quickly respond to customer calls when in or out of the office. Office Outside Features and Benefits Calls can be presented to office phones and mobiles simultaneously for widest coverage of staff to answer waiting customers. Up to four mobile numbers can be called simultaneously. KX-NS700 PSTN/IP Trunk Mobile Network Customer Recommended for: Organizations with mainly mobile staff and only a few people at office desks able to take calls. Organizations who wish to answer incoming calls quickly and professionally. Simultaneous ringing Incoming Call Distribution group

Mobile Phone Integration -Make a Call-
Smart Remote Extension Using the OneNumber facility and SIP software phone support, IP connected smart mobile users can make or receive calls from remote locations over the IP network, presenting a professional response to callers from any location. Features and Benefits Users can be set up quickly and remotely. Smart phone devices can operate as an internal extension. Smart phone calls can be placed through the PBX reducing call costs. Callers are presented with OneNumber so communication is consistent and controlled through office call handling – e.g. office voic , attendant or time based re-routing. Office KX-NS700 Customer Extension #100 Outside IP Networking Recommended for: Business people that work both inside and outside the company office. SIP software Phone Base station

Poltys CA RCS Unified Communication Regardless of Workplace Office
Poltys CA RCS is a soft client that turns a smartphone or tablet into a Unified Communications device. Use in combination with Communication Assistant (CA), mobile and office based colleagues can communicate quickly and effectively with each other in a choice of appropriate methods: voice, video, instant message or image sharing. (For details, see page 86-89). Features and Benefits Voice Call through IP network Live Presence Status Text instant messaging Video calls* Imaging sharing* Manager Office CA Client Poltys CA RCS KX-NS700 Outside 3G/4G Network Recommended for: Communication Bridge (External Server) Businesses with mobile work force who desire high level communication with colleagues. Base station 3G/4G Network Outside Staff Base station Poltys CA RCS 35 *Video calls/imaging sharing can only be performed between CA RCS users.

Voice Mail Solution -Voice Mail-
Callers can leave a voice message if you are already on a call or temporarily away from the phone Features and Benefits Up to 24 concurrent voic connections (channels) to collect or leave messages. Up to 400 hours storage. Customer or other extension Mailbox KX-NS700 101 104 102 105 103 : Recommended for: Organizations with high call volumes and regular calls outside of business hours. Busy employees with high call volumes or who work away from desk occasionally. Hello, this is Tom. Sorry I can’t take your call just now but please leave a message. Susan Mike Tom No answer

Voice Mail Solution -E-mail Notification-
The KX-NS700 can send an notification when users have new messages either with the message attached or without. Even when callers fail to leave a message, an can be sent to notify the user of the missed call. Customer A customer leaves message or hangs up without leaving a message. Features and Benefits The notification provides name and number of caller (if available / known) along with the length of the message and the number of messages in mailbox. Office KX-NS700 Recommended for: Organizations with high call volumes and regular calls outside of business hours. Busy employees with high call volumes or who work away from desk occasionally. with message attached or callers name and number server Outside

Voice Mail Solution -E-mail Notification by Sensor Detection-
NEW An alarm detected by the sensor port of the KX-NS700 is ed so that you can immediately access the network camera, etc. using a smartphone or PC. Office Features and Benefits Live camera video can be checked outside the office Both a PBX and security camera can be provided by Panasonic. Other major PBX manufacturers do not offer security cameras. server KX-NS700 Outside Recommended for: Employees who often work outside the office. #3301 camera ( ) A window near the meeting room has been broken. To view the camera: To make a paging call using a software phone: Dial 3301.

Voice Mail Solution -MS Outlook & IMAP4 Integration-
The KX-NS700 is also an IMAP4 server for voice messages, so users can access their mailbox through a compatible mail client and handle voice messages directly on the voic server without message duplication through . With the Microsoft Outlook CA plug-in, users can also control message playback through either PC or Phone for privacy. With IMAP integration, users can: Features and Benefits - Play back voice messages - Save voice data to their PCs - Delete voice messages Voice mail/ IMAP4 server Common application supporting IMAP4 Users can easily listen to and transfer voice messages. A Unified Communications environment that includes voice, and instant messaging with real time presence through MS Outlook. KX-NS700 Recommended for: Companies that require information to be shared between agents Companies using Outlook Companies that want to construct an efficient office environment and integrates a variety of communication methods With the Outlook plug-in, users can: - Play back voice messages - Record and send voice messages - Forward and reply to messages - Call back the sender of a message - Export voice message data - Attach voice messages to other messages

Call Centre Office Home Office 40 Call Distribution
See page 44 Call Pickup Group Monitor See page 43 Queue Announcement See page 42 Automatic Two-way Recording for Managers See page 45 Activity Monitor See page 46 Activity Report See page 47 NAS Supported See page 48 KX-NS700 Boss & Secretary Feature See page 49 KX-NS700 Office Built-in DISA See page 41 Home Office Communication Assistant See page 51 IP Software Phone See page 50 40

Built-in DISA Features and Benefits Recommended for: 41
Transfer callers automatically to their chosen destination without an operator. Thank you for calling Panasonic For an operator, Dial 0. For sales, Dial 1. For technical support, Dial 2. KX-NS700 3 2 1 (Sales) (Operator) (Technical Support) (Planning) For USA, Dial 1 For Europe, Dial 2 For Asia, Dial 3 For UK, Dial1 For France, Dial 2 For Germany, Dial 3 (USA) (Europe) (Asia) (UK) (France) (Germany) Customer Features and Benefits Built in attendant facilities provide improved customer service and more flexible call handling at no extra cost. Human resources currently used for high volume call handling can be used elsewhere. Recommended for: Companies with several departments. Companies with specific call routing priorities – direct calls to most appropriate or most qualified individuals in the company 41

Call Centre Function -Queue Announcement-
The caller hears automatic voice guidance, enabling them to recognize their position in the call waiting queue. They can decide whether to stay in the queue or leave a message and hang up. Customer Agent Features and Benefits Customers can be notified of estimated waiting times. Customers can choose to leave a message or wait, according to their circumstances. Call Customer Agent Call Recommended for: Companies with not enough agents for the number of customer queries they receive Companies that receive many customer queries and have not been able to respond to them all Customer Agent Call Customer Waiting “You are 1st in the queue.” Customer Waiting “One other person is waiting to connect” “And your estimated wait time is around 5 minutes.” 42

Call Centre Function -Call Pickup Group Monitor-
When receiving a call to any member of a pickup group, it is possible to notify the other members by presenting both the target extension and caller’s name and number to each member’s telephone display along with an audible tone to raise attention. This does not interfere with existing calls and will only be presented when other group member’s phones are idle. Customer 090xxxxxxx Features and Benefits Calls ringing at other extensions can be displayed on the LCD every 15 sec. Call information can be displayed for 5, 10, or 15 sec. Other members can pick up calls by pressing the ANSWER button. Ext.102 Ext.103 090xxxxxxx 102: James Ext.104 090xxxxxxx 102: James Call Pickup Group Recommended for: Companies that want to share the call status between agents Ext.105 090xxxxxxx 102: James Ext.106 090xxxxxxx 102: James 43

UCD (Uniform Call Distribution) ACD (Automatic Call Distribution)
Call Centre Function -Call Distribution- The KX-NS700 provides a variety of call distribution options. Ring all extensions UCD (Uniform Call Distribution) Ring all extensions Ring the next extension Features and Benefits Various types of call distribution enables customer waiting time and stress to be reduced. For example, when a call comes in to a busy line or an unattended phone, the system can distribute it to another extension, a voice mail system, a home or mobile telephone, or other pre-programmed destinations. KX-NS700 KX-NS700 <A> <C> <D> <C> <A> <D> Busy ACD (Automatic Call Distribution) Overflow Extension Ring the extension idle for the longest time Ring the overflow extension, if all extensions in the group are busy KX-NS700 KX-NS700 Recommended for: Companies which want to perform efficient call operations without installation of a special and expensive call centre system 3F <D> 2F <C> <A> <D> Busy Overflow <A> <C> Busy Idle for 3 min. Idle for 2 min. Idle for 5 min. Priority Hunting Only if A is busy, ring the next extension Login / Logout Allows agents to log into a ring group with an ID number. All calls received by the agent are displayed on the report until the agent has logged out. KX-NS700 KX-NS700 Ring A priority <C> Busy <A> <C> <D> <A> <D> Programmed Order: A⇒B⇒C⇒D (except with “Ring all extensions”) 44

Confirm the conversation
Call Centre Function -Automatic Two-way Recording for Managers- NEW Calls to and from all extensions can be automatically recorded to a mailbox. Features and Benefits Team members are assigned to a supervisor. Supervisors can play recorded conversations through Web Maintenance Console at any time. Recordings can be used to educate team members, improving call handling and improving customer service. Record and store up to 400 hours of conversation and up to 24 concurrent recordings. Enable notification or delivery of the recordings to selected recipients or supervisors for playback, external storage or forwarding. Agent All extensions Calls KX-NS700 Customer Automatic recording UM Mailbox Web Maintenance Console Confirm the conversation Notification Recommended for: Companies wishing to optimize customer service and improve employee call handling skills and abilities. Companies wishing to handle customer complaints with recorded evidence Supervisor 45

Call Centre Function -Activity Monitor-
The call centre supervisor can monitor the status of each agent and extension group. Customer C Customer A Customer B Agent A Agent B Call Agent C Leave desk Waiting Supervisor Live Status Monitor Features and Benefits With real time queue status, customer waiting times can be monitored and waiting calls can be redirected to available agents or handled by a supervisors, improving customer service levels. Supervisor Call monitoring is also possible during conversation recording or 3-way conference calls. Recommended for: Companies that wish to improve operational efficiency and quickly respond to waiting callers. Companies that wish to identify call handling deficiencies and find ways to resolve them. 46

Call Centre Function -Activity Report-
Call Centre supervisors are also offered a variety of historic reports to study the activity of inbound calls. Features and Benefits Reports can be generated against either agents, groups or by caller number. Reports can be provided in tabular or graphical formats and exported for analysis in external software tools. Call data for up to 300,000 calls is stored within the NS700 SD card Up to 10 report templates per supervisor can be stored for repeat processing Group 1 Agent A Group 2 Agent B Group 1 Agent C Group 2 Agent D KX-NS700 Recommended for: Companies that wish to identify and resolve any call handling or routing issues. Companies that want to carry out regular analysis to improve customer satisfaction Supervisor Activity Report 47

Call Centre Function -NAS Supported-
NEW With NAS (Network Attached Storage) the KX-NS700 system can automatically backup voice recordings for archive purposes but can also provide scheduled automatic ACD reports to enable supervisors to retrieve periodic statistics on a regular basis Record conversation KX-NS700 Features and Benefits Supervisors can review voice recordings stored on NAS device and minimize on board storage requirements. Report data can be generated automatically Playback tool is also available for improved archive recording playback. Customer Agent Save the voice data Access NAS Server Supervisor Recommended for: Companies with a need to store greater amounts of conversation recording data. Companies that want to improve customer service. Companies that want to measure call handling performance on a permanent basis Save the data Output Reports KX-NS700 Activity Report 48

Call Forwarding Enhancement -Manager & Secretary Feature-
Call Forwarding for important members of an organization can be controlled by a secretary or assistant. The current forwarding status can be confirmed through the handset and then enabled or disabled as required at the push of a button. Features and Benefits Call forwarding is configured by the manager but can then be enabled or disabled by a secretary or assistant through flexible buttons. Current divert number can also be checked by secretary or assistant. Important calls redirected and answered instead of missed or routed to voic VIP Caller 090xxxxxxx FWD100 ON Call routing setting: Ext.100 (Manager) FWD Ext.101 (Secretary) Recommended for: Senior staff members who regularly leave their desk or office and forward calls to mobile etc VIP Caller 090xxxxxxx FWD100 OFF Call routing setting: FWD Ext.100 (Manager) Ext.101 (Secretary)

IP Software Phone Office Home Office Features and Benefits
NEW Where it is preferred, users can replace a physical desk handset and use a PC Software phone instead with all the same features and functions available plus built in conversation recording. Office KX-NS700 Features and Benefits Windows compatible Software phone application with all the facilities and features of proprietary desk terminals Built in conversation recording – record direct to PC storage either manually or automatically. Media Relay Gateway support for easy remote setup when travelling or working from home. IP Networking Recommended for: Home based or mobile users with sophisticated telephony requirements such as CRM integration or conversation recording. Home Office IP Software phone

Communication Assistant
Communication Assistant (CA) unified communication client is a highly intuitive PC based software application that enables users to maintain a high level of communication and visibility between colleagues and contacts. A variety of quick dialing tools are included to maximize the efficiency and productivity of users making a high volume of calls Communication Assistant Extension Status Idle Call phone Features and Benefits Ringing Available Enables visibility of colleague current status in order to make quick decisions and take most appropriate actions Four user modes available to meet specific needs of users, managers and operators: Basic, Professional, Console or Supervisor Can also be linked into common CRM contact lists for quick dialing or popping (MS-Outlook included as standard) On the phone Check presence / status The user is logged in The user is　logged in,　but the　auto absent　message has been set The user isn't logged in CA Status Chat On the phone Absent Message Gone home Leave voice mail/ Will Return Soon Available Urgent Only In a meeting Not At My Desk Gone Home Recommended for: PC users who wish to have visibility of colleagues availability. Companies with dynamic workforce and unpredictable work patterns. Companies with branch offices or remote workforce. Not at desk Call mobile phone 51

Simplified Maintenance -Web Maintenance-
Selling Points Simplified Maintenance -Web Maintenance- System features are controlled and modified through the KX-NS700 Web interface across an IP network. Users can also have control over their own individual extension or mailbox through their browser either locally or remotely. Web Maintenance System Administrator / Maintainer KX-NS700 Public/Private IP Network System Administrator or Maintainer control simplified but similar to and evolved from previous KX platforms No dedicated software required – just web browser. Easily accessible from remote locations but discrete and secure. Up to 32 users can control their settings simultaneously. User Web Console FWD/DND, Mailbox Greetings, address, Button Programming etc Controlled through browser 52

Appendix * For details, see the latest Installation Manual.

Standalone/Slave Unit
Specifications KX-NS700 Capacity Maximum Trunks Standalone/Slave Unit One-look Networking Preinstalled KX-NS700 With 1 KX-NS720 With 2 KX-NS720 With 3 KX-NS720 Total Number of Trunks (Legacy+IP) - 102 138 174 210 600 Legacy 38 74 110 146 BRI 16 32 48 64 PRI23 23 46 69 92 PRI30 30 60 90 120 E1 Analogue 12 24 36 IP 256 H.323 128 SIP 54

Standalone/Slave Unit
Specifications KX-NS700 Capacity Maximum Terminal Equipment Type Standalone/Slave Unit One-look Networking*1 Preinstalled KX-NS700 With 1 KX-NS720 With 2 KX-NS720 With 3 KX-NS720 Extensions (Legacy+IP) (DXDP*2) 6 (8) 166(180) 198(233) 230(286) 262(339) 1000 Legacy (DXDP*2) 38 (52) 70 (105) 102 (158) 134 (211) SLT (DXDP*2) 4 36 68 100 132 512 (1000) DPT (DXDP*2) 2 (4) 34(48) 66(101) 98(154) 130(207) APT - 8 16 24 32 336 IP 128 IP-PT IP Phone(SIP)　 CS 2 40 48 56 64 PT-interface CS (2ch) / (8ch) 2 / - 8 / 4 16 / 8 24 / 12 32 / 16 128 / 64 IP-CS PS 512 DISA (ch) *3 1024*4 VM ESVM (ch)*5 UM (ch) 480*6 TVM Unit (ch) Doorphone 6 Door Opener External Sensor *1 The NS1000 must be used as the master unit. *2 When Digital XDP is used. *3 DSP required to use with a slave unit. *4 With a 16 site One-look configuration. *5 Cannot be used with One-look configuration. *6 With a 16 site One-look configuration using only the NS1000 55

KX-NS700 Capacity Specifications Communication Assistant 56
CA Basic-Express CA PRO CA Operator Console CA Supervisor CA RCS Maximum Users Without CA Server 240 128 4 With CA Server 1022 1022*1 Supported platform Windows PC*2 iOS/Android device Usage via Mobile (3G/4G) network N/A Yes Automatic Presence　integrated with MS Exchange scheduler Call Contact 10 1000 Call History 1000 or last 10 days Conference originator from application Flexible Call Handling/ Monitor & Seize CO line Listen-in/ Busy Override/ Take Over Follow Me Video Call CRM Integration by TAPI Chat *1 Not currently supported. Scheduled for support in the future. *2 Supports Windows Vista Business (32/64-bit) / Windows 7 Professional (32/64-bit) / Windows 8 (Desktop Mode only) 56

Hardware Condition Specifications 19-inch Rack Mounting Wall Mounting
Item Specification Temperature 0 ˚C to 40 ˚C Humidity 10 % to 90 % (non-condensing) Power Input 100 V AC to 130 V AC: 2.2 A/200 V AC to 240 V AC: 1.3 A; 50 Hz/60 Hz Power Consumption (when fully mounted) Normal rated power 104 VA Memory Backup Duration 7 years Air-cooling method FAN Dimension 430 mm (W) x 88 mm (H) x 335 mm (D) Weight (when fully mounted) Under 5.0 kg 19-inch Rack Mounting *Accessories required for mounting are included. Wall Mounting * KX-A247 is required. 57

Product Lineup - Hardware
Specifications Product Lineup - Hardware Main Unit KX-NS700 A. Front cover plate for the EXP-M Slot B. Front cover plates for Trunk/Doorphone Card Slots C. Front cover plates for the Extension Card Slots D. Extension Card Slot E. Trunk/Doorphone Card Slot F. EXP-M Card Slot G. SD Card Slot H. DSP Card Slot I. RMT Card Slot Option Unit in Main Unit Component Model Description Installed in DSP DSP S (63 resources) KX-NS5110 VoIP DSP Card (S Type) DSP Card Slot DSP M (127 resources) KX-NS5111 VoIP DSP Card (M Type) DSP L (254 resources) KX-NS5112 VoIP DSP Card (L Type) Storage Memory For VM, ACD Report, SMDR expansion XS (40 hours) KX-NS5134 Storage Memory (XS Type) Storage Memory Card Slot S (200 hours) KX-NS5135 Storage Memory (S Type) M (400 hours) KX-NS5136 Storage Memory (M Type) Trunk LCOT6 KX-NS5180 6-Port Analogue Trunk /Doorphone Slot BRI2 KX-NS5282 2-Port BRI BRI4 KX-NS5284 4-Port BRI PRI23 KX-NS5290 PRI30/E1 KX-NS5290CE PRI30 / E1 DPH2 KX-NS5162 Doorphone Interface Extension DHLC4 KX-NS5170 4-Port Digital - SLT Hybrid Extension Slot DLC8 KX-NS5171 8-Port Digital DLC16 KX-NS5172 16-Port Digital MCSLC8 KX-NS5173 8-Port SLT MCSLC16 KX-NS5174 16-Port SLT Expansion Master Card EXP-M KX-NS7130 3-ports Expansion Master EXP-M Slot Remote Modem RMT KX-TDA0196 RMT Slot 58

Product Lineup - Preinstalled Activation Keys
Specifications Product Lineup - Preinstalled Activation Keys To use IP/SIP trunks and IP/SIP telephones and/or enabling the software for enhanced features, you need the appropriate activation keys. Customers can create their own optimized communication system by selecting various activation keys. The following activation keys are preinstalled*1 Activation Key Feature Expire IP Phone IP Proprietary Telephone (ch) 4 IP-PTs/KX-UT series IP phones Permanent Unified Messaging UM Port (ch) 2 Unified Messaging ports UM/ Client 128 users (128 mailboxes) Expire after 60 days Two-Way Recording Control Automatic Two-way Recording Feature Two-Way Recording 30 Two-way Recording/Two-way Transfer users Message Backup Automatic backup of messages Mobile Extension 30 users Call Centre Enhancement Built-in ACD Report*2, Announcement of waiting number for queuing Communication Assistant CA Basic-Express ALL users CA PRO 128 users CA Supervisor 1 user CA Operator Console CA Thin Client Server Using CA in a thin-client environment CSTA Multiplexer Multiplexing for CSTA connections CTI interface 3rd Party CTI interface Poltys CA RCS Poltys Communication Bridge Communication Bridge (Poltys) server license Poltys RCS-Start 5 users Poltys CA View CCAccounting License CCAcc. Enterprise CCView CCView add. PBX Number notice CCRecord SIP(4 Ports) 4 SIP Extensions/Trunks CCView Supervisor 5 Supervisor CCView CRMP-up Desktop CRM Popup SW with 1st Party TSP CCAgent Optional Activation Keys Expand capacity Network functions Mobile extensions Unified messaging CA/CTI functions etc. Preinstalled activation keys for basic functions *1 DSP is required for some functions. 59 *2 An SD card is necessary to use ACD Reports.

Product Lineup - Activation Keys
Specifications Product Lineup - Activation Keys IP Trunks Activation Key Type Model No. Description Maximum IP Trunks (H.323/SIP) 2 IP Trunk KX-NSM102 2-Channel IP Trunk Activation Key SIP: 64 ch H.323: 32 ch 4 IP Trunk KX-NSM104 4-Channel IP Trunk Activation Key 8 IP Trunk KX-NSM108 8-Channel IP Trunk Activation Key 16 IP Trunk KX-NSM116 16-Channel IP Trunk Activation Key Networking Activation Key Type Model No. Description Maximum QSIG Network KX-NSN002 Activation Key for QSIG Networking 1 activation key One-look Networking KX-NSN001 Multi-site connection with NS-Net 16 activation key System Function Activation Key Type Model No. Description Maximum Call Centre KX-NSF201 Built-in ACD Report, Announcement of waiting number for queuing 1 activation key Expansion Capacity KX-NSF991 Required to use expansion units or use 33 or more IP extensions 60

Specifications Product Lineup - Activation Keys IP Telephone - User *IP PTs: KX-NT500/300Series IP Proprietary phones *IP Software phones: KX-NCS8100 *IP Phones: KX-NT700 IP Conferencing phone and Third party SIP phones Activation Key Type Model No. Description Maximum *IP PTs/ KX-UT Series/ *IP Software phones/ 1 ch KX-NSM201 1-Channel IP Software phone / IP Proprietary Telephone Activation Key 128 ch 5 ch KX-NSM205 5-Channel IP Software phone / IP Proprietary Telephone Activation Key 10 ch KX-NSM210 10-Channel IP Software phone / IP Proprietary Telephone Activation Key 20 ch KX-NSM220 20-Channel IP Software phone / IP Proprietary Telephone Activation Key *IP PTs/ KX-UT Series Up to 4 ch - Preinstalled KX-NSM501 1-Channel IP Proprietary Telephone Activation Key KX-NSM505 5-Channel IP Proprietary Telephone Activation Key KX-NSM510 10-Channel IP Proprietary Telephone Activation Key KX-NSM520 20-Channel IP Proprietary Telephone Activation Key *IP Phones(SIP) KX-NSM701 1-Channel SIP Extension Activation Key KX-NSM705 5-Channel SIP Extension Activation Key KX-NSM710 10-Channel SIP Extension Activation Key KX-NSM720 20-Channel SIP Extension Activation Key 61

Specifications Product Lineup - Activation Keys Mobile Phone Extension - User Activation Key Type Model No. Description Maximum Mobile Extension 1 user KX-NSE101 Activation Key for Mobile Extension for 1 User 416 Mobile phone extensions 5 users KX-NSE105 Activation Key for Mobile Extension for 5 Users 10 users KX-NSE110 Activation Key for Mobile Extension for 10 Users 20 users KX-NSE120 Activation Key for Mobile Extension for 20 Users Channel Expansion for IP-CS 1 CS KX-NSE201 Channel Expansion to 8ch for 1 IP-CS 32 activation keys 5 CS KX-NSE205 Channel Expansion to 8ch for 5 IP-CS 10 CS KX-NSE210 Channel Expansion to 8ch for 10 IP-CS 20 CS KX-NSE220 Channel Expansion to 8ch for 20 IP-CS Unified Messaging System - Feature Activation Key Type Model No. Description Maximum Two-way REC Control for Manager KX-NSU002 Activation Key for Two-way Recording Control 1 site activation key Massage Backup KX-NSU003 Activation Key for Message Backup Unified Messaging Channel 2 ch - Preinstalled on the Mother Board 24 ch KX-NSU102 2 Channel Unified Messaging Activation Key 4 ch KX-NSU104 4 Channel Unified Messaging Activation Key 62

Specifications Product Lineup - Activation Keys Unified Messaging System - User (Mailbox) Activation Key Type Model No. Description Maximum (IMAP4) Client/ Notification 1 user KX-NSU201 Activation Key for Unified messaging Notification for 1 User 500 mailboxes 5 users KX-NSU205 Activation Key for Unified messaging Notification for 5 Users 10 users KX-NSU210 Activation Key for Unified messaging Notification for 10 Users 20 users KX-NSU220 Activation Key for Unified messaging Notification for 20 Users All users KX-NSU299 Activation Key for Unified messaging Notification for All Users Two-way Recording/ Two-way Transfer KX-NSU301 Activation Key for Two-way Recording for 1 User 416 users KX-NSU305 Activation Key for Two-way Recording for 5 Users KX-NSU310 Activation Key for Two-way Recording for 10 Users KX-NSU320 Activation Key for Two-way Recording for 20 Users KX-NSU399 Activation Key for Two-way Recording for All Users 63

Specifications Product Lineup - Activation Keys Communication Assistant Activation Key Type Model No. Description Maximum CA Basic-Express All users - Preinstalled Without CA Server: 240 users With CA Server: 416 users* CA PRO 1 user KX-NSA201 Activation Key for CA PRO for 1 User 5 users KX-NSA205 Activation Key for CA PRO for 5 Users 10 users KX-NSA210 Activation Key for CA PRO for 10 Users 40 users KX-NSA240 Activation Key for CA PRO for 40 Users 128 users KX-NSA249 Activation Key for CA PRO for 128 Users CA Supervisor KX-NSA301 Activation Key for CA ACD Monitor for 1 ICD Supervisor Without CA Server: 4 users With CA Server: 128 users* CA Operator Console KX-NSA401 Activation Key for CA Operator Console Without CA Server: 128 users With CA Server: 128 users* CA Network Plug-in KX-NSA901 Activation Key for CA Network Plug-in for 1 User CA Server Required: Up to 416 users per site, maximum 1000 users across 8 sites KX-NSA905 Activation Key for CA Network Plug-in for 5 Users KX-NSA910 Activation Key for CA Network Plug-in for 10 Users KX-NSA940 Activation Key for CA Network Plug-in for 40 Users KX-NSA949 Activation Key for CA Network Plug-in for 128 Users CA Thin Client KX-NSA010 Activation Key for CA Thin Client Server Connection 1 site activation key *The same number as the maximum number of allowable extensions. 3rd Party Software Applications – CSTA/TAPI Connection Activation Key Type Model No. Description Maximum 3rd Party CTI link KX-NSF101 Activation Key for CTI interface 1 activation key CSTA Multiplexer KX-NSA020 Activation Key for Multiple CSTA Connection 4 activation key 64

Specifications Product Lineup - Activation Keys Software Partner Applications Activation Key Type Model No. Description Maximum Poltys C. Bridge KX-NSB0001 Poltys Communication Bridge 16 activation key Poltys CCAccounting KX-NSB0004 Combined total for licences: 350/system Poltys CCAccounting A.L. KX-NSB0005 Poltys CCAcc. Enterprise KX-NSB0006 Poltys CCAcc. Enterprise A.L. KX-NSB0007 Poltys CCView KX-NSB0008 Poltys CCView A.L. KX-NSB0009 Poltys CCView add. PBX KX-NSB0010 Poltys CCView add. PBX A.L. KX-NSB0011 Poltys Number notice KX-NSB0012 Poltys Number notice A.L. KX-NSB0013 Poltys CCRecord SIP KX-NSB0014 Poltys CCRecord SIP (4 Ports) Poltys CCRecord SIP A.L. KX-NSB0016 Poltys CCRecord SIP A.L. (4 Ports) Poltys CA RCS -Start 1 user KX-NSB0101 Poltys CA RCS-Start for 1 User 5 users KX-NSB0105 Poltys CA RCS-Start for 5 Users 10 users KX-NSB0110 Poltys CA RCS-Start for 10 Users 128 users KX-NSB0149 Poltys CA RCS-Start for 128 Users -Extend KX-NSB0201 Poltys CA RCS-Extend for 1 User KX-NSB0205 Poltys CA RCS-Extend for 5 Users KX-NSB0210 Poltys CA RCS-Extend for 10 Users KX-NSB0249 Poltys CA RCS-Extend for 128 Users 65

Specifications Product Lineup - Activation Keys Software Partner Applications Activation Key Type Model No. Description Maximum Poltys CCRecord Analog 4 users KX-NSB0404 Poltys CCRecord Analogue (4 users) Combined total for licences: 350/system 8 users KX-NSB0408 Poltys CCRecord Analogue (8 users) 12 users KX-NSB0412 Poltys CCRecord Analogue (12 users) 16 users KX-NSB0416 Poltys CCRecord Analogue (16 users) 24 users KX-NSB0424 Poltys CCRecord Analogue (24 users) Poltys CCRecord Analog A.L. KX-NSB0504 Poltys CCRecord Analogue A.L. (4 users) KX-NSB0508 Poltys CCRecord Analogue A.L. (8 users) KX-NSB0512 Poltys CCRecord Analogue A.L. (12 users) KX-NSB0516 Poltys CCRecord Analogue A.L. (16 users) KX-NSB0524 Poltys CCRecord Analogue A.L. (24 users) Poltys CCRecord Digital KX-NSB0608 Poltys CCRecord Digital (8 users) KX-NSB0616 Poltys CCRecord Digital (16 users) KX-NSB0624 Poltys CCRecord Digital (24 users) Poltys CCRecord Digital A.L. KX-NSB0708 Poltys CCRecord Digital A.L. (8 users) KX-NSB0716 Poltys CCRecord Digital A.L. (16 users) KX-NSB0724 Poltys CCRecord Digital A.L. (24 users) Poltys CCRecord PRI 1 port KX-NSB0801 Poltys CCRecord PRI (1 Port) 2 ports KX-NSB0802 Poltys CCRecord PRI (2 Ports) Poltys CCRecord PRI A.L. KX-NSB0901 Poltys CCRecord PRI A.L. (1 Port) KX-NSB0902 Poltys CCRecord PRI A.L. (2 Ports) 66

Specifications Product Lineup - Activation Keys Software Partner Applications Activation Key Type Model No. Description Maximum Poltys CCView Supervisor 1 user KX-NSB1001 Combined total for licences: 350/system 5 users KX-NSB1005 Poltys CCView Supervisor (5 user Bundle) Poltys CCView Supervisor A.L. KX-NSB1101 KX-NSB1105 Poltys CCView Supervisor A.L. (5 user Bundle) Poltys CCView CRM P-up KX-NSB1201 KX-NSB1205 Poltys CCView CRM P-up (5 user Bundle) Poltys CCView CRM P-up A.L. KX-NSB1301 KX-NSB1305 Poltys CCView CRM P-up A.L. (5 user Bundle) Poltys CCAgent KX-NSB1401 KX-NSB1405 Poltys CCAgent (5 user Bundle) Poltys CCAgent A.L. KX-NSB1501 KX-NSB1505 Poltys CCAgent A.L. (5 user Bundle) 67

Overview Terminal Information Smart Hybrid PBX KX-NS700
The full line-up of Panasonic Terminals offers a wide variety of handset options to meet the needs of various types of organisation - Gigabit LAN/PC port - PoE support - Full-Duplex speakerphone - Supports EHS for cordless headsets IP Proprietary Telephone Smart Hybrid PBX KX-NS700 - Full-Duplex speakerphone - Supports EHS for cordless headsets Digital Proprietary Telephone - Multifunctional design - Seamless communication away from desk and on the move - Bluetooth support for headsets Wireless System 68

Proprietary Telephone Main Features
Terminal Information Proprietary Telephone Main Features HD Voice For more clearer and higher quality conversations, all terminals support HD quality voice (G.722 protocol) Full Duplex Speaker Phone With Full Duplex, hands free conversation is simple, clear and uninterrupted. Gigabit Ethernet Port/PoE Industry standard 802.3af PoE support and Dual Gigabit Ethernet means you can deploy a truly converged solution with no compromise in speed. 69

Proprietary Telephone Main Features
Terminal Information Proprietary Telephone Main Features Backlight LCD Display Clear text and information are easy to see. All terminal models provide backlit displays for more clearer presentation. Self Labeling CO Buttons Paperless button labelling means changes are quick and easy. Also ideal for hot-desking environments where labelling changes with User. Dual-colour LEDs also provide clear and concise indication. Electronic Hook Switch (EHS) Support Headset users now have a simple and effective way to answer calls when away from desk with EHS compatible cordless headset support. No “lifter” required. 70

IP Phone 'KX-NT5xx Series'
Terminal Information IP Phone 'KX-NT5xx Series' Lineup For Executives/Supervisors For Entry Users KX-NT560 KX-NT551 4.4 inch Backlight LCD Display - 4 x 8 Self Labelling, Flexible CO Buttons 2 Giga Ethernet Ports (10/100/1000M) PoE Full Duplex Speakerphone Electronic Hook Switch Built-in Bluetooth Module Eco Mode - 1-Line Backlight LCD Display - 8 Flexible CO Buttons 2 Ethernet Ports (10/100/1000M) Full Duplex Speakerphone PoE Eco Mode For Standard Users KX-NT556/KX-NT553 with KX-NT505 KX-NT546/KX-NT543 6-Line Backlight LCD Display (KX-NT553: 3-Line) 12 x 3 Self Labelling, Flexible CO Buttons (KX-NT553: 12 x 2) 2 Ethernet Ports (10/100/1000M) PoE Full Duplex Speakerphone Electronic Hook Switch Eco Mode Options: KX-NT505 (Add on 48 key module) 6-Line Backlight LCD Display (KX-NT543: 3-Line) - 24 Flexible CO Buttons 2 Ethernet Ports (10/100M) PoE Speakerphone Electronic Hook Switch Eco Mode A white model is available for each phone 71

Terminal Information IP Phone 'KX-NT5xx Series' Specifications Model Number KX-NT551 KX-NT553 KX-NT556 KX-NT560 Functions LCD 1-Line, Monochrome 3-Line, Monochrome 6-Line, Monochrome Backlight Yes Speakerphone Yes (Full Duplex) FF Button 8 2 x 12 (Self Labeling) 3 x 12 4 x 8 Bluetooth Headset Support N/A Built-in Electronic Hook Switch Yes*1 Ethernet Port 2 port (10/100/1000M) POE Support Yes (802.3af compliant) Others IPv4, DHCP Client, Audio Codec (G.722/G.711/G.729a), Echo Cancellation, Microphone Options AC Adaptor KX-A239 Wall Mount Kit KX-A432 KX-A433 Wired Headset RP-TCA400/430 Colour Variation White, Black *1 Only a Φ3.5mm pin jack is connectable. <Note> Some operations may vary depending on the type of telephone being used. 72

Terminal Information IP Phone 'KX-NT5xx Series' Specifications Model Number KX-NT543 KX-NT546 Functions LCD 3-Line, Monochrome 6-Line, Monochrome Backlight Yes Speakerphone FF Button 24 Bluetooth Headset Connectability N/A Electronic Hook Switch Yes*1 Ethernet Port 2 port (10/100M) PoE Yes (802.3af compliant) Others IPv4, DHCP Client, Audio Codec (G.722/G.711/G.729a), Echo Cancellation, Microphone Options AC Adaptor KX-A239 Wall Mount Kit KX-A433 Wired Headset RP-TCA400/430 Colour Variation White, Black *1 Only a Φ3.5mm pin jack is connectable. *2 Service parts <Note> Some operations may vary depending on the type of telephone being used. 73

Digital Phone 'KX-DT5xx Series'
Terminal Information Digital Phone 'KX-DT5xx Series' Lineup For Executives/Supervisors KX-DT546 with KX-DT590 - 6-Line Backlight LCD Display - 24 Flexible CO Buttons Full Duplex Speakerphone Electronic Hook Switch Options KX-DT590: Digital DSS console (48-Key) For Standard Users KX-DT543 3-Line Backlight LCD Display - 24 Flexible CO Buttons Full Duplex Speakerphone Electronic Hook Switch Options KX-DT590: Digital DSS console (48-Key) For Entry Users KX-DT521 - 1-Line Backlight LCD Display - 8 Flexible CO Buttons - Full Duplex Speakerphone Options KX-DT590: Digital DSS console (48-Key) A white model is available for each phone 74

Digital Phone 'KX-DT5xx Series'
Terminal Information Digital Phone 'KX-DT5xx Series' Specifications Model Number KX-DT521 KX-DT543 KX-DT546 Functions LCD 1-Line, Monochrome 3-Line, Monochrome 6-Line, Monochrome Backlight Yes Speakerphone Yes (Full Duplex) FF Button 8 24 Bluetooth Headset Support N/A Electronic Hook Switch Yes*1 Others Audio Codec (G.711), Echo Cancellation, Microphone, 1 DXDP Port Options AC Adaptor Wall Mount Kit KX-A432 KX-A433 Wired Headset KX-TCA400/430, RP-TCA400/430 Colour Variation White, Black *1: Only a Φ3.5mm pin jack is connectable. Note: Some operations may vary depending on the type of telephone being used. 75

DECT Wireless System Terminal Information Lineup Standard Model
Slim & Light Model IP65* Tough Type Model KX-TCA185 KX-TCA285 KX-TCA385 - Noise Reduction - Built-in Bluetooth Headset interface (KX-TCA285/KX-TCA385) - DECT Paging - DECT for CTI - Wireless XDP Parallel Function *IP65 compliant: Protection against dust entering the handset, and protection against water spraying from any direction. 76

DECT Wireless System Terminal Information Features Noise Measures
Noise Reduction Detect and reduce background noise from the transmission voice Detect and reduce the background noise Noise Voice Dynamic Listening Volume Control When the KX-TCA detects noise, it automatically increases the receiver volume to an clearer level. Hands Free Communication Built-in Bluetooth (KX-TCA385/285) Bluetooth for cordless calls using a compatible headset 77

Wireless XDP Parallel Function Splash and Dust Resistant
Terminal Information DECT Wireless System Specifications Model Number Standard Model KX-TCA185 Slim & Light Model KX-TCA285 IP65 Tough Type Model KX-TCA385 LCD 1.8 inch TFT Colour PBX Linked Feature*1 Yes Speakerphone Yes (Full Duplex) PBX Flexible CO Button 12 Soft Keys 3 Headset Jack Yes*2 N/A Noise Reduction Wireless XDP Parallel Function Conference Function DECT Paging PS Ring Group Vibration Splash and Dust Resistant IP65 DECT Encryption Ready *1 Examples: PBX Call Log/PBX System Phonebook/PBX Personal Programming etc. *2 Only a Φ2.5mm pin jack is connectable. 78

DECT Wireless System Terminal Information
IP Cell Station Specifications IP Cell Station KX-NS0154*1 IP Cell Station KX-NCP0158 Wireless solution for local or remote office communication 4 channel for up to 4 simultaneous calls Expand to 8 channels with Activation Key Compatible with CAT-5e Standard Cabling LAN or Air synchronization technology*2 Powered by either PoE or AC adaptor (sold separately) DHCP or static address supported Media Relay Gateway support Up to 6 repeaters supported 8 channel for up to 8 simultaneous calls Air synchronization technology Up to 6 repeaters support *1 For details, see page *2 Air sync for compatibility with NCP0158 or Legacy CS and where LAN Sync not possible 79

DECT Wireless System Terminal Information
Legacy Cell Station & Repeater Specifications Cell Station KX-TDA0158 Cell Station KX-TDA0155 Repeater KX-A405 For high volume of wireless users 8 channel for up to 8 simultaneous calls DPT-IF (4 DLC port) Powered by PBX No activation key requirements Up to 6 repeaters support For lower volume of wireless users 2 channel for up to 2 simultaneous calls DPT-IF (1 DLC port) To extend the coverage zone of DECT Cell Stations Up to 6 repeaters per Cell Station Up to 3 repeaters can be registered in a cascade configuration Powered by AC adaptor Wall mountable 80

DECT Wireless System: KX-NS0154
Terminal Information DECT Wireless System: KX-NS0154 Overview New 4-channel IP-CS expands up to 8-channels with an activation key. IP Cell Station KX-NS0154 Easy Set-up Easy installation with LAN synchronization. Cost Reduction Covers a wider range at a lower cost. Redundancy Operates even if problems occur. Items Number Maximum number of IP-CS per unit 32 Maximum number of IP-CS as members of a LAN synchronization group LAN synchronization group number 4 81

DECT Wireless System: KX-NS0154 -Easy Set-up-
Terminal Information DECT Wireless System: KX-NS0154 -Easy Set-up- The KX-NS0154 has the same easy to install philosophy as a legacy CS based on LAN synchronization, and it can be automatically registered to the KX-NS700 with a DHCP environment by default. Can be allocated in the same way as a legacy CS LAN Sync Group1 Master Slave Each slave syncs with the master directly via a LAN cable. A single CS being out of sync does not affect the other CS. Each CS can be located based on PS coverage. CS units do not need to overlap each other. No handover between different LAN sync groups. Hand-over LAN Sync Group2 Master Slave 82

DECT Wireless System: KX-NS0154 -Cost Reduction-
Terminal Information DECT Wireless System: KX-NS0154 -Cost Reduction- With the new IP-CS KX-NS0154, wireless systems can be configured more efficiently. You can also cover a wider range at a lower cost. KX-NCP0158 (Air Sync) KX-NS0154 (LAN Sync) With AIR synchronization With LAN synchronization Cell stations can be installed within the transmission range of another cell station Neighbouring cell stations can be installed where the transmission range overlaps with another cell station Reduce costs with fewer systems 83

DECT Wireless System: KX-NS0154 -Redundancy-
Terminal Information DECT Wireless System: KX-NS0154 -Redundancy- The system continues to operate even if problems occur, enabling system problems to be safely handled. If Slave 1 is interrupted KX-NCP0158 (Air Sync) KX-NS0154 (LAN Sync) Slave 1 × × Slave1 × × Slave 2 Slave 2 Because of Air Sync (Tree Connection), Slave 2 also stops. Only slave1 stops. Other slaves continue operating. If the Master is interrupted KX-NCP0158 (Air Sync) KX-NS0154 (LAN Sync) Master × Sub Master Master × System down The sub master operates as the master. 84

DECT Wireless System: KX-NS0154
Terminal Information DECT Wireless System: KX-NS0154 Comparision with the KX-NCP0158 Item Description KX-NS0154 KX-NCP0158 LLDP-MED For automatic VLAN negotiation with compatible network switches. LLDP can be enabled or disabled by local programming (through off line Web-MC) Yes No Media Relay Gateway Remote installation over internet without VPN requirement PS firmware update over air The firmware of the TCA185/285/385 can be updated via the NS0154 reducing maintenance time compared with earlier DECT equipment PS version display in Web-MC The current version of the TCA185/285/385 device is displayed in WebMC Redundancy NS0154 units can failover to a secondary PBX in case of primary PBX failure DECT encryption Encryption between PS and IP-CS is available. *Encryption not supported with the current repeater (KX-A405). (A new repeater which supports encryption is planned) Announce mode Automatic Registration of remote Cell Stations is possible with a single manually registered NS0154 in Announce mode, reducing setup time compared with NCP0158 Wide band audio The KX-NS0154 supports wide band audio. Wide band audio is not available for all the CS units in a synchronization group if a legacy CS or NCP0158 exists in the group. (Under consideration) 85

Poltys CA RCS -Contact List-
Customer Satisfaction Poltys CA RCS -Contact List- Uses can add/edit their own contacts, and start instant message or make video/voice calls from their contacts Contact List * Users can download a contact list (extension list) from the KX-NS700. * Users can use the address book on their mobile device. Example of Chat from contact list Contact Tap other party on the contact list Tap the “START CHAT” icon to start instant message Enter text message Start video call Start voice call Start chatting 86

Poltys CA RCS -Presence-
Customer Satisfaction Poltys CA RCS -Presence- Users can easily see the presence (availability) or absent message of other parties. This enables users to select a communication method according to the status of the other party. Contact screen Presence indication Presence * Indicates availability. Text Users can manually add a simple absent message 87

Poltys CA RCS -Text Chat-
Customer Satisfaction Poltys CA RCS -Text Chat- The chat feature allows users to send/receive text messages with CA RCS and CA desktop (CA Basic Express / CA PRO / CA Operator / CA Supervisor). CA Desktop Poltys CA RCS (Smart Phone) Poltys CA RCS (Tablet) Chat (text message) Chat (text message) Chat (text message) Chat (text message) Screen for sending instant messages Chat history Enter a text message and tap “Send”. Chat history 88

Poltys CA RCS -Video Call-
Customer Satisfaction Poltys CA RCS -Video Call- Video calls are available between CA RCS and CA RCS with PBX extensions (SIP extensions). This can also be performed between CA RCS and a 3rd party video client. Making a video call Changing from an ongoing voice call to a video call Tap the video feature button while the voice call is in progress. Tap the video call icon on the contact 89

Improved Work Efficiency Monitoring screen sample
Call Centre Function - “CC View” Activity Monitor and Report Tool “CC View” provides a more detailed activity monitor and reports than the built-in function . For details, see page Monitoring screen sample Report sample 90

Improved Work Efficiency
Communication Assistant Lineup For details, see page 56, 64, CA Basic-Express, CA PRO CA Basic-Express Free - For Personal Productivity, - For General Offices Intuitive point and click telephony fully featured with real-time presence indication Stay informed of users availability in different locations. CA PRO An agent can use the software to easily handle calls, and professionally handle communication between customers and colleagues. - For Operators / Agents - For Reception / Secretaries CA Operator Console A team supervisor can easily monitor and manage the real-time telephony activities of group members and agents. - For Team / Group Productivity - For Call Centres CA Supervisor 91

Communication Assistant Presence Users can save time and enjoy smoother communication by checking the status of co-workers on a PC screen right at their desk. Users can also choose the most suitable communication method to make calls, send s, or chat with others, depending on the situation. Extension Status Idle Ringing On the phone I'm in a meeting so please leave a message. I will call you back when I return. The user is logged in The user is logged in, but the auto absent message has been set The user isn't logged in CA Status Will Return Soon Available Urgent Only In a Meeting Not At My Desk Gone Home Absent Message A personal greeting set in the Unified Messaging system can be specified in the settings of each presence status. Callers redirected to the user’s mailbox will hear the personal greeting assigned to the current presence status. 92

Improved Work Efficiency Communication Assistant Conference Feature Using the conference function, you can create ten conference groups of up to 32 people, simply by dragging and dropping members from the contact list. Conference groups can be entered with a group name of your choice. Only three clicks are required to start a conference. Editing conference group settings Conference room window To add members to a conference, drag and drop contacts from the contact list to the conference setting window, or right-click a contact and select Add Member To Conference. During a conference, the originator of the conference can enable or disable the ability of other members to speak, put them on hold, or remove them from the conference. Drag & Drop 93

Improved Work Efficiency Communication Assistant Microsoft Outlook Integration CA can seamlessly integrate with Microsoft Outlook® 2003/2007/2010. During the installation of CA Client, if you select to add call functions to Outlook, a toolbar will be added to Outlook. The toolbar offers many of the call features of CA Client. Pop-up Outlook Contact Window for Incoming Calls Outlook Tool Bar When a call is incoming, the Outlook contact information of that caller will appear. 94

Communication Assistant Microsoft Exchange Server Integration If a CA server is installed on your network, you can integrate a Microsoft Exchange calendar with CA Pro Client. When enabled, your presence will automatically change according to the content of your Exchange calendar (by referring to a matching table). You can also set keywords in your calendar's schedule to change your presence. If there is a schedule at the time CA Client presence automatically changes Personal greeting message also changes according to the schedule I’m in a meeting now. Please leave your message. Change built-in UM (voice mail) greeting message according to presence Synchronize with calendar information Matching Table KX-NS700 Exchange Server CA Server <Note> The supported versions of Exchange Server are 2007 and is not supported. 95

Communication Assistant CRM Integration (TAPI/CSTA Support) CRM integration is possible with a variety of CRM applications through Communication Assistant. All CA client operating modes include Copy & Dial feature, enabling quick dialing from any highlighted telephone number CA Pro/Operator/Supervisor client also includes a 1st party TAPI driver to integrate with MS-TAPI compliant applications for click to dial functions and, depending on CRM application used, incoming call Pop-up. Additional CRM applications can be integrated for click to dial and incoming pop up by adding the iLink Plug-in software to CA Pro/Operator/Supervisor clients. 96

Communication Assistant Thin Client Environment Support CA Client can be used in a thin client environment. The supported thin client environments are Citrix XenApp™ and Microsoft Terminal Services. A CA server and a Thin Client site activation key (KX-NSA010) are required to enable thin client support. Since personal information such as address books are not retained on the client PCs, information security is also enhanced. CA Server CA Client Thin Client Server CA Server CA Client <NOTE> When using CA Client in a thin client environment, the following features are not available: IP Software phone, 1st Party TSP features, 3rd Party CRM Integration, Microsoft Outlook Integration 97

Communication Assistant Network Camera Integration Panasonic network cameras can be integrated with CA client contact lists to enable simultaneous voice and video conversation. Video can be triggered automatically when conversation starts or viewed on demand at the click of a button. Door entry phones can also be linked to cameras for visibility of visitors prior to remotely releasing the lock. Entrance Doorphone Factory User PC Desktop Office Reception <NOTE> Browser for viewing: Internet Explorer® 6.0 or later 98

Communication Assistant Follow me function (CA integration with public telephone numbers) CA Pro can operate with external telephone numbers (e.g. mobile or home telephones) in order to initiate conversation centrally, reduce and simplify call costs but also help present a OneNumber concept throughout the organization. Home KX-NS700 PSTN/ IP Trunk <Drop-Down List> Phone (Office): 8012 Phone (Mobile): Phone (Home): Custom Phone Number Extension Customer Home worker Call 99

Communication Assistant CA Operator Console - Overview CA Operator Console For Telephone Operators Hotel Receptionists High Volume call handling Easy Call Handling Users can manage multiple calls simultaneously using a single window graphical interface. Extension Settings CA Console users can control other extensions Control divert/forwarding Configure Absent Messages Set Wake-up calls 100

Communication Assistant CA Supervisor - Overview CA Supervisor For Supervisors Team Leaders Managers Real-Time Management CA Supervisor users can view current number of calls waiting and the longest wait time and then take appropriate action if threshold levels are exceeded. Team members can be assigned dynamically to provide additional resource to the team and take waiting calls. Agent Support Team members can be supported during difficult calls using either Busy Override or by combining Silent Monitoring with Chat to provide instant on screen guidance. 101

Communication Assistant CA Plug-In Modules Additional modules can be enabled to expand CA capabilities into a variety of specialized applications. 1. Conference Bridge Click! CA Modules screen 2. Appointment Reminder 3. Speech Auto Attendant 4. Outbound Dialer Select an application 5. ACD Reports 102

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