1. Neighbourhood Management Survey 2010/11
Glasgow Community Planning
Partnership
Neighbourhood Management Survey 2010/11
CPP summary: Pollokshields and Southside Central

2. Background
local communities and service providers working together to improve and join up services
responding to local need
introduced in Glasgow in 2007
underpinned by robust evidence gathered from large residents survey
outcomes: focussing additional investment in key priorities and re-alignment of some local services

3. Methodology face to face household survey
conducted by BMG Research, managed by GHA
representative sample at a ward level by tenure, age, gender, ethnicity and economic status
6,934 interviews conducted Citywide between December 2010 and February 2011
confidence of +/-1.18% at the 95% level
increases for CPP level results – 404 interviews in local CPP area. Confidence of +/- 4.9%

4. Key Findings (1)
satisfaction with local neighbourhood as a place to live, but lower than in 2007
most feel they belong in the area
most residents feel safe in their neighbourhood, higher than 2007
what would local residents change?
more police on the streets
cleaner streets
more jobs

5. Key Findings (2)
residents are most positive about a number of amenities/facilities of local CPP area:
access to shops / banks
attractive homes
less positive about:
youth provision/activities for young people
children’s play areas
most commonly reported problems:
drunk or rowdy behaviour
street drinking
disruptive children/teenagers
vandalism / graffiti

6. Key Findings (3)
most rate a range of public services as good including rubbish collection, local health services, transport and policing which is rated good by almost two-thirds of residents
but only 40% rate youth and leisure services as good
environmental issues of concern:
litter
dog roaming/fouling
untidy gardens and communal areas
fly tipping

7. Summary Changes Key Indicators 2010/11 2007
Change since 2007 (p.p)
% Satisfied with Neighbourhood
78%
88%
-10
% Feeling safe in neighbourhood
72%
62%
+10
Attractive environment - % rating as good
64% +8
Parks/open spaces - % rating as good
61%
+17
Childrens play areas - % rating as good
58%
38%
+20
Street drinking - % reporting as a problem
26%
14%
+12
Vandalism/graffiti - % reporting as a problem
20% +6
Road safety - % reporting as a problem 7%
25%
-18
Street litter - % reporting as a problem
53%
30%
+23
Fly Tipping/Dumping - % reporting as a problem
37%
Rubbish collection - % reporting as good
84%
Policing - % reporting as good
44%
+18
Youth/Leisure services - % reporting as good
40%
27%
+13

8. Housing and neighbourhood

9. Satisfaction with neighbourhood as a place to live
Overall, how satisfied or dissatisfied are you with your neighbourhood as a place to live?
% satisfied:
Citywide = 87%
2007 local CPP = 88%
* denotes less than 0.5%

10. Do you believe your neighbourhood has become a better place to live, a worse place to live or has it remained the same over the last year?
% better:
Citywide = 9%
2007 local CPP = 6%

11. Reasons why the neighbourhood is better or worse (top 10 reasons)

12. What one thing, if anything, would you change about your neighbourhood that would help improve your quality of life?

13. How would you rate the quality of your neighbourhood in
terms of each of the following...% rating as good?

14. How would you rate the quality of your neighbourhood in
terms of each of the following...% rating as good?
CPP 2010
Citywide 2010
% difference
CPP 2007
Attractive homes
81%
86%
-5% -
Attractive neighbourhood
77%
83%
-6%
Attractive environment
72%
-9%
64%
+8%
Quiet and peaceful environment
74%
82%
-8%
59%
+15%
Park/open spaces
78%
+4%
61%
+17%
Children’s play areas
58%
49%
+9%
38%
+20%
Access to shops
93%
88%
+5%
Access to banks
90%
Access to Credit unions
51%
53%
-2%
Reputation
73%
79%
Cleanliness / free of rubbish or litter
-13%
Youth provision / activities for young people
47%
48%
-1%

15. Are each of the following a serious problem, a slight problem or
not a problem in the local area...? % a problem

16. Are each of the following a serious problem, a slight problem or
not a problem in the local area...? % a problem
CPP 2010
Citywide 2010
% difference
CPP 2007
Problems with neighbours including noise/loud parties
20%
14%
+6%  - -
Disruptive children/teenagers
26%
22%
+4%
Drunk or rowdy behaviour
28%
Street Drinking
21%
+5%
+12%
Drug use or drug dealing
16%
15%
+1%
Harassment/racial harassment
11% 7%
Vandalism/graffiti
19%
+7%
Vehicle break in/theft
12%
10%
+2% 8%
House break ins/burglary
+3%
Personal safety/security 9%
Road safety
13%
-6%
25%
-18%
Safety of children
-1%
-7%
Safety of other vulnerable groups 5%
Other types of crime

17. Have you personally experienced any of the following problems specifically with a neighbour or any of your neighbours in the past year?

18. Reporting problems in the neighbourhood
66% reported the problem experienced
the largest proportion reported to Strathclyde Police (60%) and Housing Associations (23%)
23% are satisfied with the way their problem was dealt with, with 77% dissatisfied (cf. Glasgow 43%, 40%)
the most common reasons for not reporting the problem are:
fear of reprisal (56%); and
It wouldn’t make any difference (49%)

19. How safe would you feel walking alone in your area after dark?
% safe / unsafe:
- Citywide = 74% / 11%
local CPP = 62% / 21%

20. To what extent do you feel that you belong to this neighbourhood?
% strongly:
- Citywide = 85%

21. Cleansing and environment

22. How would you rate the quality of the following services
in and around your local area?

23. How would you rate the quality of the following services
in and around your local area? - % reporting as good
CPP 2010
Citywide 2010
% difference
CPP 2007
Rubbish collection
84%
85%
-1% 0%
Youth and leisure services
40%
36%
+4%
27%
+13%
Policing
62%
54%
+8%
44%
+18%
Health centre/GP
93%
89%
87%
+6%
Public Transport
90%
82%
77%

24. Could you tell me whether the following are a serious problem, slight problem, or not a problem in your local area...?

25. - % reporting as a problem
Could you tell me whether the following are a serious problem, slight problem, or not a problem in your local area...?
- % reporting as a problem
CPP 2010
Citywide 2010
% difference
CPP 2007
Abandoned/burnt out vehicles 7% 4%
+3% 6%
+1%
Litter in the streets
53%
41%
+12%
30%
+23%
Untidy gardens
37%
24%
+13%
18%
+19%
Untidy communal areas
21%
+16%
Dirty stairs/closes
31%
14%
+17%
16%
+15%
Graffiti
17%
+7%
20%
+4%
Fly tipping and dumping
Pets/animals roaming/dog fouling
42%
39% -
General maintenance of open spaces
35%
Car parking
23%
+6%

26. Taking account of views / opportunities for involvement

27. How much account do you feel that GCC takes of residents’
views when making decisions?

28. What are your preferred methods about having your say about GCC services?

29. Thank you