1. Suzanne Wagner swagner@housinginnovations.us
Systems Performance Measures: The Fundamentals Session 1.01 NAEH July 2017
Suzanne Wagner

2. Systems Performance Measures (SPMs)
Length of time persons remain homeless – avg and median length of stay (LOS)
Extent to which persons who exit to permanent housing return to homelessness
Number of homeless persons – PIT and Annual Counts
Jobs and income growth for homeless persons
# of people who become homeless for the first time
Successful housing exits and retention LP

3. How do we meet these measures?
InterventionS
Reduce length of time homeless
Reduce #s of homeless people and newly homeless
Increase income
Increase exits to permanent housing
Increase retention in PH
Reduce returns to homelessness
Housing Focused Case Management
By-Name lists to move longest stayers
Prioritization policies
Diversion
Connect w/employment and benefits (coord w/ public social services agency)
Housing location, navigation and UNITS
Post housing supports – Critical Time Intervention and eviction prevention

4. More than just a report……
Incorporating into Year-Round Work and Decision-Making
Look at each measure and what programs affect it
Incorporate into individual program evaluations
Adjustments to outreach and program design
Decisions about funding priorities
Training and capacity-building support
Adjustments to Coordinated Entry System
policies

5. Examples
Community observed that 10% of single adults were staying in shelter between 1-3 months
Looked at exit resources for that population in the inventory
Identified gap in Rapid Rehousing RRH for single adults
Established funding priority for RRH for single adults in request for proposals for bonus projects for 2017 CoC competition
Community observed that rates of receipt of earned income were low
Co-located workforce investment board staff at intake for RRH
Provided training on employment resources and WIOA for staff
Bonus in new project applications for projects with robust employment programs

6. Tips and Lessons Learned
Review quarterly
Make it pretty and get people to look at it - format in tables/charts
Score programs on individual performance on SPMs
Run SPMs on individual programs or by cohort
Look at other data w/SPMs – inventory, investments, AHAR etc.
Establish an additional measure or two that is important to your community – e.g., cost per permanent housing exit, entries with no income, program occupancy, rates of receipt of income and benefits (not just changes)
Change is constant