1. Ch 5 – Emotions and Stress
Part 1: Feb 7, 2008

2. Influence of Emotions
Emotion – overt reactions that express feelings. 4 properties:
1. Emotions have an object – related to event
2. Six universal categories of emotions: what are they?
3. Expression is universal
4. Cultural influence on emotion display

3. Brief History of Emotions in OB
For years, org research dominated by rational-cognitive models
Motivation theories
Job satisfaction evaluations
Simon (1976) viewed emotional aspects of org behavior as ‘irrational’
Recent interest in moods & emotions
Stimulated by social psy (Isen – early 90’s)
Current view ?

4. Emotions v Moods Emotions are distinct from moods
What is the distinction?
Both appear to influence job perf: how?

5. Org Control of Emotions
Orgs often assume that rationality must be preserved & emotions controlled
Ashforth & Humphrey (’95) – 4 types of org control behaviors for emotion regulation:
1. Neutralizing –
2. Buffering –
3. Prescribing –
4. Normalizing –
Sept 11th examples from Driver (2003) study

6. Managing Emotion
In addition to research on emot intell, new research on emotional dissonance:
Situation where you’re required to display emotions on the job inconsistent with your true emotions
Can occur in at least 3 ways: how?
Due to expectations of your role
Cognitive & physiological effort involved is referred to as ‘emotional labor’
Related to stress

7. (cont.) In emot labor area, Morris & Feldman distinguish:
‘surface acting’
‘deep acting ‘
Some researchers suggest coping w/this by depersonalizing the situation
Cultural differences in emotional labor?
Differential effects of SA & DA on burnout