1. 2017 4th Quarter October - December

2. 2-1-1 INQUIRIES
Quarterly Report th Quarter

3. TOP 5 REQUESTS
Quarterly Report th Quarter

4. PRIMARY SOURCE OF INCOME
Quarterly Report th Quarter

5. INCOME LEVEL
Quarterly Report th Quarter

6. TOP UNMET NEEDS & REASONS
Quarterly Report – th Quarter

7. # of Referrals Provided
TOP 10 REFERRED SERVICES
TOTAL UWSEM REGION
# of Requests
% of Total
# of Referrals Provided 1
Electric Service Payment Assistance
5,377
10.9%
10,348 2
Food Pantries
3,376
6.8%
9,883 3
Gas Service Payment Assistance
3,362
6,895 4
Undesignated Temporary Financial Assistance
3,007
6.1%
3,406 5
Community Shelters
2,643
5.4%
5,062 6
Rent Payment Assistance
2,186
4.4%
2,852 7
Holiday Adoption Programs
1,868
3.8%
1,713 8
Housing Search Assistance
1,847
3.7%
2,917 9
Holiday Gifts/Toys
1,665
3.4%
1,630 10
Water Service Payment Assistance
1,166
2.4%
873
Quarterly Report th Quarter

8. TOP 10 REFERRED SERVICES WAYNE COUNTY OAKLAND COUNTY
# of Requests
% of Total
# of Referrals Provided 1
Electric Service Payment Assistance
3,909
11.4%
7,184 2
Food Pantries
2,241
6.5%
6,549 3
Gas Service Payment Assistance
2,218
4,182 4
Undesignated Temporary Financial Assistance
1,988
5.8%
2,177 5
Community Shelters
1,447
4.2%
3,201 6
Holiday Adoption Programs
1,349
3.9%
1,206 7
Holiday Gifts/Toys
1,310
3.8%
1,348 8
Housing Search Assistance
1,263
3.7%
2,332 9
Rent Payment Assistance
1,256
1,337 10
Water Service Payment Assistance
945
2.8%
736
OAKLAND COUNTY
# of Requests
% of Total
# of Referrals Provided 1
Community Shelters
621
10.7%
1,122 2
Electric Service Payment Assistance
579
10.0%
1,450 3
Gas Service Payment Assistance
491
8.5%
1,330 4
Food Pantries
353
6.1%
923 5
Undesignated Temporary Financial Assistance
347
6.0%
432 6
Rent Payment Assistance
340
5.9%
682 7
Housing Search Assistance
235
4.1%
252 8
Holiday Adoption Programs
163
2.8%
142 9
Holiday Gifts/Toys
109
1.9% 80 10
Home Rental Listings
103
1.8%
160
Quarterly Report th Quarter

9. TOP 10 REFERRED SERVICES WASHTENAW COUNTY MACOMB COUNTY
# of Requests
% of Total
# of Referrals Provided 1
Food Pantries
647
9.6%
2,077 2
Electric Service Payment Assistance
618
9.1%
1,317 3
Community Shelters
509
7.5%
680 4
Gas Service Payment Assistance
491
7.2%
1,133 5
Undesignated Temporary Financial Assistance
438
6.5%
452 6
Rent Payment Assistance
427
6.3%
608 7
Housing Search Assistance
330
4.9%
328 8
Holiday Adoption Programs
298
4.4%
319 9
Holiday Gifts/Toys
182
2.7%
133 10
General Clothing Provision
157
2.3%
345
WASHTENAW COUNTY
# of Requests
% of Total
# of Referrals Provided 1
Emergency Shelter Clearinghouses
224
12.1%
213 2
Electric Service Payment Assistance
181
9.8%
225 3
Undesignated Temporary Financial Assistance
179
9.7%
287 4
Rent Payment Assistance
126
6.8%
172 5
Gas Service Payment Assistance 94
5.1%
131 6
Food Pantries 92
5.0%
235 7
Holiday Gifts/Toys 52
2.8% 46 8
Home Rental Listings 41
2.2% 60 9
Holiday Adoption Programs 39
2.1% 31 10
Rental Deposit Assistance 35
1.9% 42
Quarterly Report th Quarter

10. TOP 10 REFERRED SERVICES LAPEER COUNTY MONROE COUNTY
# of Requests
% of Total
# of Referrals Provided 1
Electric Service Payment Assistance 67
13.6%
133 2
Gas Service Payment Assistance 49
9.9% 96 3
Undesignated Temporary Financial Assistance 38
7.7% 41 4
Community Shelters 36
7.3% 5
Food Pantries 24
4.9% 55 6
Rent Payment Assistance 16
3.2% 18 7
Holiday Adoption Programs 15
3.0% 11 8
General Legal Aid 10
2.0% 12 9
General Clothing Provision
1.8%
Rental Deposit Assistance
LAPEER COUNTY
# of Requests
% of Total
# of Referrals Provided 1
Electric Service Payment Assistance 23
9.0% 39 2
Rent Payment Assistance 21
8.2% 35 3
Food Pantries 19
7.5% 44 4
Gas Service Payment Assistance 5
Undesignated Temporary Financial Assistance 17
6.7% 6
Home Rehabilitation Grants 14
5.5% 36 7
Community Shelters 13
5.1% 8
Furnaces
3.1% 12 9
Home Rental Listings
2.7% 10
Heating Fuel Payment Assistance
2.4%
Quarterly Report th Quarter

11. Percent of Six County Total
TOP 10 REFERRED AGENCIES
TOTAL UWSEM REGION
Count
Percent of Six County Total 1
SALVATION ARMY (THE) EASTERN MICHIGAN DIVISION
7,239
10.0% 2
SOCIETY OF SAINT VINCENT DE PAUL IN THE ARCHDIOCESE OF DETROIT
5,798
8.0% 3
MICHIGAN DEPARTMENT OF HEALTH AND HUMAN SERVICES
4,698
6.5% 4
UNITED WAY FOR SOUTHEASTERN MICHIGAN
3,482
4.8% 5
WAYNE METROPOLITAN COMMUNITY ACTION AGENCY
3,151
4.4% 6
DETROIT RESCUE MISSION MINISTRIES
1,961
2.7% 7
CORSSROADS OF MICHIGAN
1,855
2.6% 8
UNITED COMMUNITY HOUSING COALITION
1,836
2.5% 9
VOLUNTEERS OF AMERICA MICHIGAN
1,633
2.3% 10
MICHIGAN STATE HOUSING DEVELOPMENT AUTHORITY
1,534
2.1%
Quarterly Report th Quarter

12. WAYNE SUMMARY
Quarterly Report th Quarter

13. OAKLAND SUMMARY
Quarterly Report th Quarter

14. MACOMB SUMMARY
Quarterly Report th Quarter

15. WASHTENAW SUMMARY
Quarterly Report th Quarter

16. MONROE SUMMARY
Quarterly Report th Quarter

17. LAPEER SUMMARY
Quarterly Report th Quarter

18. 2-1-1 CALLER SATISFACTION SCORES
Quarterly Report th Quarter

19. UNITED WAY 2-1-1 PRIMARY PARTNERS
United Way for Southeastern Michigan
United Way of Lapeer County
United Way of Monroe County
United Way of Washtenaw County
Michigan 211
Macomb Crisis Center
Common Ground
Neighborhood Service Organization
U of M Psychiatric Emergency Service
Lapeer County Community Mental Health
Gryphon Place
For additional information on this report, contact:
Brandi Turner, Call Center Supervisor ( )
Quarterly Report th Quarter