1. The American Red Cross Architecting for Emergency Response
CAS2183
Dee Piziak, Director Oracle Cloud Solution Hubs
Ravi Mani, Director American Red Cross Corporate Technical Services
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2. Agenda 1
Background Current State Required Architecture Components Future State Hybrid Cloud Architecture New Disaster Volunteer Experience Lessons Learned and Q&A 2 3 4 5 6

3. Background
For 136 years, the American Red Cross has been dedicated to serving people in need through volunteers and the generosity of donors
Disaster Relief, Blood Donations
Training and Certifications
In FY 2017, provided more than
3,684,000 meals
1,476,000 relief items
227,000 shelter stays
In 2017, ARC was on the scene for disasters in Texas, Florida, Puerto Rico, and US Virgin Islands
90% of the Red Cross Workforce are Volunteers
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4. GOAL: One Red Cross view of inventory
Project Mission
Improve efficiency in humanitarian efforts
Fires, Floods, Earthquakes, Hurricanes
Extend existing practices downstream to improve inventory visibility
Deliver a Single View of Everything - Orders, Inventory and Transportation Services
Deliver to the business streamlined processes, on time.
GOAL: One Red Cross view of inventory 4
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5. Current State – Business Flow
Request-to-Procure-to-Receive Workflow
Shelter
Disaster Relief Operation (DRO)
Disaster Field Supply Center (DFSC) Warehouse
Shared Services Manual Processes
Where, When, Who (Transport)
Disaster Logistics Center (DLC)
Req. sent via Form 6409
Request fulfilled with local inventory
Request fulfilled from Warehouse
Requisition approval workflow (Ariba)
Real-time tracking of inventory in transit
Emergency Response Vehicle
Truck/Trailer
Supplier
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6. Current State – Challenges
Architecture Issues
Different tech stacks and standards
Manual steps & milestones
Scalability and performance to support large # of volunteers in distributed, disconnected, @disaster site situations
Limited end-to-end view to Inventory and Order data
No real-time visual Shipment tracking with respect to ongoing disaster response
Complex data architecture
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7. Data Architecture

8. Current State – Remedy Architecture Objectives
Reuse and leverage the existing (CFS) Oracle Financials functionality and investment
Keep the architecture loosely coupled to allow future extensibility and flexibility
Build a solution to serve the enterprise, not just Disaster Relief operations
Separate integration from application logic
Configure, not code user experience
Develop process automation and business rules with agility
Support heterogeneous messaging, transports, and data formats
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9. Required Architecture Components
Configuration vs coding of end-to-end processes
Shelter
National Warehouses (DFSC)
@Disaster Warehouses (DRO)
Portal
Portal
Mobile access
Offline detached communication mode
Flexible cloud integration Layer
Application adapters to surface real-time data
Support for diverse integration patterns and messaging models
Support for On Premises Core Systems of Record
Internal American Red Cross custom built LOB applications
External systems
Transportation partners
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10. Future State Hybrid Cloud Architecture
Integration Cloud Service
Mobile Cloud Service
Hosts mobile app
Manage APIs
Backend and External systems
EBS, Ariba, TMS, RC View
Integration orchestration
Service mediation
Identity Cloud Service
Centralized identity management
Process Cloud Service
Visual Builder Cloud Service
Process automation and workflow
Approval hierarchy
Business rules
Low code user experience development
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11. Physical Architecture

12. New Disaster Volunteer Experience
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13. Next Steps
Continued Process improvements/refinements to optimize processes
Expand use of system with additional process automation
Deliver on the goal of One Red Cross view of Inventory 13
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14. A Q
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