1. Quality Reviews for Damage Prevention
Dirk Dunham
Senior Engineer, Gas Regulation and Compliance
February 13, 2013

2. Consumers Energy Overview
Number of Gas Customers
~ 1.7 million
Transmission & Storage Main
~ 2415 miles
Distribution Main
~ 26,225 miles
2011 Annual Gas Deliveries
337 bcf
Number of Employees
~ 7500
Number of Gas Employees
~ 2350 1

3. Volume of Staking Requests

4. Consumers Energy Damage Rate

5. Damage Prevention

6. Public Awareness Quality Indicators Survey Results
Damages Due to No Call to 811
Attendance at Local Damage Prevention Association (DPA) meetings

7. Survey Results i
2010 survey results: residential = 88%; neighbors = 93%; CGA = 47%
Surveys are coordinated between MISS DIG and other utilities within state to obtain statewide perspective
Results are used to target geographic areas and measure effectiveness of various methods

8. Public Awareness

9. Damage Prevention Association Meetings
Map of DPA Territories
Capitol Area DPA (Lansing)
Southwest DPA (Kalamazoo)
Mid-Michigan DPA (Mt Pleasant)
Ottawa – Kent DPA (Grand Rapids)
Muskegon DPA
Genesee – Lapeer DPA (Flint)
Oakland County DPA
Macomb County DPA
Wayne County DPA
Livingston – Washtenaw DPA
Southeast Michigan DPA (Monroe)

10. Staking Quality Indicators Timeliness Damages Due to Staking Error
QA of Staking
Quantity of AOCs
High Pressure Notifications

11. Timeliness of Staking “Timeliness” is based on arrival time
Results are tabulated each week
Statewide
Local headquarters
Statewide AND local targets must be met
Severe consequences for missed target in three consecutive weeks
Detail for late tics are compiled

12. Staking Timeliness Report
D:\Documents and Settings\drdunham\Desktop\Feb 13 AGA\timeliness.pdf

13. Late Ticket Detail Report
D:\Documents and Settings\drdunham\Desktop\Feb 13 AGA\late_tic_detail.xlsx

14. Damages Due to Staking Error
Michigan’s Public Act 53 (MISS DIG Law) requires that excavator’s hand expose marked facilities to determine precise location

15. Quality Assurance of Staking
QA checks across state completed by local field offices
Check for timeliness
Check for general accuracy
Contractor has internal QA process

16. Post Excavation Quality Indicators
Timely Review of Facility Damage Reports
Completion of Follow Up Contacts with Multiple Damagers

17. Measures for Consumers Energy Supervisors
Damages per 1000 Staking Requests
Staking Timeliness
Completion of QA Audits
Timely Review of Facility Damage Reports
Completion of Follow Up Contacts with Multiple Damagers
Participation in Damage Prevention Associations

18. Measures for Staking Contractor
Timeliness of Staking
At Fault Damages (staking error)
Operator Qualification (OQ) Compliance
Participation in Damage Prevention Associations
Notifications of Digs Near High Pressure Mains
“Bogus” Reports of Abnormal Operating Conditions (AOCs)