1. How To Rock The New Patient Phone Call

2. MOST IMPORTANT PIECE OF TECHNOLOGY

3. WE ARE THEIR FIRST IMPRESSION
SUCCESS FIRST STARTS WITH US?
WE ARE THEIR FIRST IMPRESSION

4. PHONE CALL TIPS Don’t treat the phone like it is a nuisance
Don’t have a machine answer the phone during regular business hours
Be sure to have a backup system so someone is always available to answer the phone
Answer the phone with a smile
Stop what you are doing and focus on the person
Avoid putting them on hold
Return calls if and when you said you would

5. What is the goal of the new patient phone call?

6. 1) SCHEDULE AN APPOINTMENT
What is the GOAL?
1) SCHEDULE AN APPOINTMENT
Want NEW
Patients?
2) AS SOON AS
POSSIBLE
3) AND HAVE THEM SHOW UP

7. What is our GOAL?
Want NEW
Patients?

8. Who do we WORK FOR?
Want NEW
Patients?

9. LET’S TALK INSURANCE?
Want NEW
Patients?
Insurance
Company
Name

10. What do our patients know about finding a good dentist?

11. WHAT DO OUR PATIENTS KNOW
ABOUT DENTAL HEALTH?

12. PATIENTS ASK US? WHAT DO NEW Do you take my insurance?
Are you open on weekends?

13. YES THEIR QUESTIONS? HOW DO WE HANDLE
Answer their question with ‘Yes’ or a version of something positive
Take control of the call
Get them in communication with you
YES

14. Then You can Handle their question
NEW PATIENT TIPS
Get their name and introduce yourself
Find out how they were referred
Acknowledge their referral
Find out why they are calling
Don’t focus on insurance
Make it your INTENTION to have them schedule
Sense of urgency to schedule sooner than later
Then You can Handle their question

15. #1 #2 #3 #4

16. WHAT ABOUT SHOPPERS? Don’t quote fees
You can’t diagnose over the phone
Try to turn all shoppers into consults
If pushed for a fee - give them a range

17. This is your chance… what do you want to know?
QUESTIONS….
This is your chance… what do you want to know?

18. One Final Thought Keep track of calls coming in and
how you are doing at converting them….

19. RECORDED WEBINARS
WEBINARS RECORDED

20. WE ARE HERE FOR YOU!

21. I AM HERE FOR YOU!

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WEBINAR!
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