1. Designing Appraisal Systems
MANA 4328
Dr. George Benson 1

2. Designing Appraisal Systems
How can performance management systems promote two conflicting goals simultaneously?
Quality vs. Quantity
How can performance management systems promote individual performance and teamwork or coordination simultaneously?
Individual vs. Group

3. Balanced Scorecard “What you measure is what you get”
Financial vs. operational measures
Short term vs. long-term effectiveness
Specific goals and measures for:
Shareholder satisfaction
Customer satisfaction
Operational Excellence
Innovation and Learning
Others?

4. Management By Objectives
Specific process to align organizational goals and individual objectives.
Instead of just a few top-managers, all managers of a firm participate in the strategic planning process.
MBO principles are:
Cascading of organizational goals and objectives,
Specific objectives for each member,
Participative decision making,
Explicit time period, and
Performance evaluation and feedback.