1. CHANGE MANAGEMENT FOR WINDOWS OS

2. Background Client Platform: Windows Operating System
Operating System Version: Windows 8
Client Devices: desktop computers and laptops
Security Software: Symantec Client Management Suite
OS and software patches: installed per management policy
Components: Configuration and maintenance, User interface, Applications, File systems, Core components, Services, Kernel, Security, Device drivers, Hardware devices, and APIs

3. Scope Version migration management from Windows 8 to Windows 10
Anti-malware software
Patch management
Device settings
User settings
Passwords – Complexity, Age, Uniqueness

4. Out of Scope Windows Server 2012 and Servers Mobile devices
Customized application

5. IT Audit team members’ roles and responsibilities
Name
Roles
Responsibilities
Ugo Nwadike
Project Leader
The project Leader manages the process for all change management requests and reviews each request for completeness. The person in that role verifies that the stated objectives of the request can be met and are consistent with the company's best practices. He has the discretion to deny requests that are not consistent with company policy or best practices.
Iyana Lester
Auditor 1
The Auditor 1 - originates the request by submitting a written or online Request For Change (RFC) to the change management manager.
Yijiang Li
Auditor 2
Makes the necessary changes as requested in the RFC and notifies affected parties if corresponding changes need to be made. For example, changes made to Active Directory or Exchange are implemented into production by the change implementer.
Hanqing Zhou
Auditor 3
Monitors project execution and reports emergency IT changes to the Project Leader.
Yuan Liu
Auditor 4
Manages implementation notes and documents the reason for change.

6. Risk assessment low moderate high RISK LIKELIHOOD IMPACT
Asset Management
low
moderate
Access Management
high
System Downtime
Over Budget of IT Projects
Change Control
Data loss
Legacy Systems
Software Threats & Vulnerabilities
Unauthorized Access

7. Audit Hours and Phases Name Role
Time allocated for each of the audit phases (Hrs)
Total time (Hrs)
Planning
Fieldwork & Documentation
Issue Discovery & Validation
Reporting Drafting & Issuance
Ugo Nwadike
Lead Auditor 8 32
Iyana Lester
Auditor 10 6
Yijiang Li
Hangqing Zhou
Yuan Liu 40 48
160

8. Key dates and deliverable
Planning
26th Feb ~ 2nd Mar
Fieldwork & Documentation
5th Mar ~ 9th Mar
Issue Discovery & Validation
12th Mar ~ 16 Mar
Report drafting & Issuance
19th Mar ~ 23th Mar

9. QUESTIONS

10. References
Modern System Analysis & Design 8th Edition Joseph S. Valacich and Joey F. George