1. Chapter 1 Establishing a Framework for Business Communication
Business Communication, 14e
Lehman and DuFrene

2. Purposes of Group Communication
Chapter 1
Purposes of Group Communication
Achievement or Task Purpose
To serve on a decision- making or problem-solving group
To get the job done
Maintenance or Social Purpose
To assist in the betterment of individual members from a behavioral point of view
To develop group morale

3. Communication Process Model
Chapter 1
Communication Process Model

4. Communication Channels
Chapter 1
Communication Channels

5. Levels of Communication
Chapter 1
Levels of Communication
Public
Organizational
Group
Intrapersonal
Interpersonal

6. Communication Channels
Chapter 1
Formal Channels
Rules procedures, policy created by management to control individual and group behavior
Informal Channels
Patterns that emerge as people interact within a formal system to create a satisfying environment

7. Grapevine: An Informal Communication Channel
Chapter 1
Grapevine: An Informal Communication Channel
Myths
Speedy but inaccurate (rumor mill)
Message passes from one to one until it reaches the end of the line
Truth
No more or less accurate than other communication channels
Message distribution is network in nature rather than linear

8. Flow of Information Within an Organization
Chapter 1
Flow of Information Within an Organization

9. Strategic Forces Influencing Business Communication
Chapter 1
Strategic Forces Influencing Business Communication

10. Four Dimensions of Business Behavior
Chapter 1
Four Dimensions of Business Behavior

11. Diversity Challenges International Gender Intercultural
Chapter 1
Diversity Challenges
International
Gender
Intercultural
Intergenerational

12. Barriers to Intercultural Communication
Chapter 1
Barriers to Intercultural Communication
Ethnocentrism
Stereotypes
Interpretation of time
Personal space requirements
Body language
Translation limitations
Lack of language training

13. Impacts of Technology Data collection and analysis
Chapter 1
Impacts of Technology
Data collection and analysis
Clearer and more effective messages
Distance overcome
Legal and ethical issues

14. Team Environment Organization of the Future
Chapter 1
Team Environment Organization of the Future
Small group with complementary skills working together for a common purpose
A Way to Remain Competitive
in a Global Market

15. The whole is greater than
Chapter 1
Synergy
1 + 1 = 3
NEW, msp. 33
The whole is greater than
the sum of the parts.

16. Chapter 1
Benefits of Work Teams
Make workers happier by causing them to feel they are shaping their jobs
Increase efficiency by eliminating layers of managers passing down orders and monitoring performance
Enable a company to draw on the skills and imagination of the whole work force

17. Important Team Skills Problem solving and goal setting
Chapter 1
Important Team Skills
Problem solving and goal setting
Conflict resolution
Distributed leadership skills
Commitment to evaluate the group process
Ability to understand needs of co-workers
Effective communication skills
Ability to deal with barriers