1. Establishing a Framework for Business Communication
Chapter 1
Establishing a Framework for Business Communication

2. Learning Objectives
1. Define communication and describe the value for communication in business.
2. Explain the communication process model and the ultimate objective of the communication process.
3. Discuss how information flows in an organization (formally and informally; downward, upward, and horizontally; and through various levels).
4. Explain how legal and ethical constraints, diversity challenges, changing technology, and team environment act as a strategic force that influence the process of business communication.

3. Communication Process Model

4. Communication Process Barriers
Differences in _________ level, experience, and culture
Physical issues, such as _____or room temperature
Mental distractions, such as developing a response instead of ________
education
noise
listening

5. Communication Channels

6. Flow of Information Within an Organization

7. Communication Systems
Reflects rules and procedures
Created by management to control individual and group behavior
Emerges as people interact within a formal system to create a satisfying environment
Formal system
Informal system 7

8. Dispelling Myths about the Grapevine
Grapevine is ___ _____ or ____ accurate than other communication channels
Message distribution is __________ rather than linear in nature no
more
less
networked

9. Levels of Communication
Continued

10. Levels of Communication (cont.)
EXAMPLES
(cont.)

11. Strategic Forces Influencing Business Communication

12. Four Dimensions of Business Behavior

13. Diversity Challenges

14. Impacts of Technology Aids in collecting and organizing data
Helps craft clearer and more effective messages
Overcomes distance and time issues
Complicates interpersonal relationship development
Raises legal and ethical issues

15. Team Environment Leads to Synergy
Makes workers happier by causing them to feel they are shaping their jobs
Increases efficiency by eliminating management layers
Enables a company to draw on talents of entire workforce
1 + 1 = 3