1. Understanding and (Re)Designing Organizational Systems
Walt Scacchi
Institute for Software Research
UCI
11/15/2018

2. Backstory
Collaborative R&D study sponsored by and for the Office of Naval Research
Redesigning acquisition processes for Internet-based ECommerce
Acquisition of Science and Technology R&D services by Federal Government is now (FY2002 Federal Budget) $95B/year industry
11/15/2018

3. Backstory
Personnel at ONR were unfamiliar with the concepts, techniques, and tools for understanding and redesigning their work processes.
ONR had a heterogeneous computing infrastructure and isolated information systems that often made information sharing problematic.
11/15/2018

4. Backstory
There was recurring difficulty in efficiently managing and tracking research grants funding expenditures.
There was a lack of trust and lack of data integrity controls in existing data sets.
How to best address these challenges via organizational transformation, process redesign and Web-based systems integration?
11/15/2018

5. Overview Research Questions Approach and Methods Findings and Results
Opportunities
Related Papers
11/15/2018

6. Research Questions
How to understand the procurement of contracted services?
How is service procurement at ONR the same or different than other government organizations or commercial enterprises?
How to reengineer business processes like procurement?
How to redesign procurement processes using Web-based process management techniques?
11/15/2018

7. Approach and Methods Socio-Technical Action Research
Focus on Organizational System
Web of people, processes, IS, other resources
Participatory Design and Empowerment
Process Reinvention Collaboratory
Wide-area information infrastructure for designing or redesigning process-based organizational systems
11/15/2018

8. Findings and Results Situated Findings Process pathologies
(Re)Designed as-is, to-be, and here-to-there organizational systems for managing acquisition
Transformation to integrated funds management
Integration of multiple views across autonomous heterogeneous financial databases
11/15/2018

9. Findings and Results
Web-based computational modeling, analysis, and prototyping techniques can support participatory (re)design of organizational work systems
11/15/2018

10. Results
Resulting redesign reduced cycle time 20X over three years (from 60 days to 2-3 days; now down to 2-3 hours), and identified $10M+ in annual operational savings
Organizational transformation took between 1-2 years to implement and routinize
11/15/2018

11. Opportunities
Acquiring Large Software-Intensive Systems via Virtual System Acquisition (e.g., the U.S. Navy DD-21 Program)
USAF and Defense Acquisition University ,
Open Acquisition Processes
DAU ( , Pending)
11/15/2018

12. Opportunities
Modeling Organizational Systems in Open Source Software Communities
NSF,
(Re)Designing Organizational Systems in Corporate Settings
Acquisition and Management of Scientific Knowledge at the National Level
11/15/2018

13. Related Papers
W. Scacchi, Redesigning Contracted Service Procurement for Internet-based Electronic Commerce: A Case Study, J. Information and Technology Management, to appear, 2001.
J. Noll and W. Scacchi, Process-Oriented Hypertext for Organizational Computing, J. Network and Computing Applications, 24(1):39-61, 2001.
W. Scacchi and J. Noll, Process-Driven Intranets: Life Cycle Support for Process Reengineering. IEEE Internet Computing, 1(5):42-49, 1997.
11/15/2018

14. Process Pathology Example: ONR Justification and Approval Process
11/15/2018

15. Transformation to Integrated Financial Oversight
11/15/2018

16. To-Be ONR Process Demo
11/15/2018

17. To-Be ONR Process Demo
11/15/2018

18. To-Be ONR Process Demo
11/15/2018

19. To-Be ONR Process Demo
11/15/2018

20. Computational Model of ONR Organizational System for Acquisition
process Proposal_Submit {
action submit_proposal {
agent { PrincipalInvestigator }
requires { proposal }
provides { proposal.contents == file }
script {"<p>Submit proposal contents.\
<p>BAA to which this proposal responds: \
<input name='baa' type='string' size=16>\
<p>CBD source for this BAA: \
<input name='cbd' type='string' size=50>\
<br>Proposal title: <input name='title' type='string' size=50>\ …}
action submit_budget {
agent { PrincipalInvestigator }
requires { proposal }
provides { proposal.budget == file }
script {"<p>Submit budget.\
<br>Proposal title: <input name='title' type='string' size=50>\
<br>Budget file: <INPUT NAME='file' TYPE='file'>\
<br> address of contact: <input name='user_id' type='string'>" }}
11/15/2018