1. Patient Access

2. Content Why offer Online Services What is Patient Access?
Who provides Patient Access?
How does it benefit Practice & Patient?
Activating & Configuring Patient Access
Patient’s View
Support
promoting Patient Access
EMIS Health Account Manager Details

3. Why Offer Online Services
eHealth 2020 Vision:
‘All GP practices will be encouraged to provide online repeat prescribing and online appointment booking as online services, with a view to at least 90% of practices offering this service by This will provide benefits for patients and administration time savings for practices as well as important experience of the impact of these options which will inform wider developments’
eHealth Strategy

4. What is Patient Access?
Patient Access is a service provided by EMIS Health that allows patients to access your practice online.
Patient Access in Scotland offers a number of optional features, including:
Checking, booking and cancelling appointments.
Checking your medication and ordering repeat medication. .

5. Who Provides Patient Access?
Patient Access is managed, developed and run by EMIS Health
Patients can access it via Patient.info or a link from the practice site to Patient.info

6. What are the benefits? Practice Benefits Patient Benefits Time Saving
Reduces incoming calls
Integrated into PCS
Patient safety
Patient Benefits
Convenient – 24/7/365
Fast online access
Available on the move – Smartphone & App

7. Activating & Configuring
Enable Patient Access
Configure Patient Access
Educate and involve your staff
Advertise Patient Access to Patients
Get patients to register

8. Activation

9. Configuration

10. Slot Configuration
You have control over which slot types are available online

11. Patient Configuration

12. Imported Registration Letter

13. Patient View

14. Patient Registration

15. Patient Access

16. Booking an Appointment

17. Appointment Limit Warning

18. Identifying Appointments Booked Online
Appointments booked via Patient Access can be identified easily
I* (internet booking) will appear in slot notes.

19. Order Repeat Medication

20. Workflow Manager
Workflow Manager – Awaiting Filing

21. Workflow Manager Workflow Manager – Filed Requests
Patient Message: Ordering early as I am going on holiday. Thank you
Workflow Manager – Filed Requests

22. What support is there? For Practices For Patients EMIS Health support
Setup User Guide
FAQ
Account Managers
ECR tracker/HB support desk
For Patients
Dedicated Patient Access knowledge base online
Ability to provide feedback

23. Promoting Patient Access
Your own surgery website
Surgery letters
Check in screens
TVs in waiting room
Posters (provided by EMIS)
Appointment cards (provided by EMIS)

24. Account Manager Details
Andrew Burton