1. Network Services Programs
U.S. General Services Administration. Federal Acquisition Service. Networx Overview Richard Williams Director, Service Development Network Services Programs Integrated Technology Services General Services Administration May 2012
Network Services Programs
This session will present an overview of the GSA's telecommunications service program – Networx
The principal objectives of the Networx program are :
Meet the communication requirements of the Federal Government
At a technically and cost effective manner

2. Network Telecommunications Services Background
Federal Telecommunications History – search for quality services at low costs
Federal Telecom. Service
FTS2000
FTS2001
Networx
Key Elements
Aggregated demand = highly competitive prices/services that meet Agency needs
Each program – had unique strategy / lessons learned from past programs
Program strategy formation – many stakeholders / takes time to develop
It all began in 1963:
with the original Federal Telecommunications System (FTS),
followed by FTS2000
followed by FTS2001
Now Networx
Federal Telecommunications Services (FTS)
Provided by the AT&T (Bell) System for nearly 25 years (1988). Was not a competitive award.
Predominately switched voice service to government agencies
focused on providing a dedicated switch voice service for exclusive civilian Government use.
1st contract to realize the economies of shared usage of network facilities
provided service to 350 CONUS cities and AK, PR, HI, VI, Guam
FX lines
FTS2000
1st competitively awarded contracts for voice, video, data, telecommunications and networking services to support Federal agencies in the achievement of their missions.  
consisted of two 10 year fixed priced indefinite quantity of services for a fixed period of time; (IDIQ)
Awarded to AT&T and Sprint on December 7, 1988
At award, consisted of 8 services
Agencies were pre-assigned to either AT&T or Sprint
Focused on providing intercity long distance telecommunications services and international services;
Use of the FTS2000 contract services was mandatory for U.S. Government agencies
FTS2001
2nd competitively awarded contract for same services, voice, video, data, services and networking services to support Federal agencies achievement of their missions.  
At award, consisted of two 8-year IDIQ, fixed price contracts
Sprint - December 1998,
MCI/ Worldcom - January 1999
At award, 10 services
There was a “Crossover” provision that enabled holders of MAA local service contracts to offer FTS2001 services and holders of FTS2001 contracts to offer MAA services
Enabled AT&T and Qwest to offer FTS2001 services
Resulting in 4 service providers – AT&T, Sprint, MCI, Qwest
Networx Program
4th competitively awarded contract for voice, data, video services and networking services to support Federal agencies achievement of their missions
Provides, among other things, continuity of services for FTS2001
Service providers – AT&T Sprint, Qwest, Verizon Business
At award, 48 to 50 services
Use is not mandatory
Contracts expire 2017
NS2020
Strategy Requirements DRFP RFP Award Transition
Development

3. Networx Program Provides highly competitive pricing: Voice Services
Data Services
Video Services
IP-related Services
from the major telecom companies in the United States, with national and international coverage

4. Networx - Benefits Alternative Sources High Quality Service
Performance Based Contracts
Competitively Priced Services
Solution Path for Government Directives
Operations support
Successor to FTS2001 Program

5. Networx - Flexibility Agencies Wanted
Agency Requirements
Networx Solutions
Legacy and leading edge technologies
Includes wireline, IP, optical, wireless, and satellite
Transport | Access
Wide range of options
Metrics/SLAs
Network Infrastructure
Predictable Prices
Best available pricing
Fixed Prices
10 year pricing
Competitively Awarded Prices
Ease of use
Flexibility for agency-specific needs
Service Continuity
Agencies required a high degree of flexibility
Services and solutions would have to include leading edge implementations
With predictable prices to suit Agency-specific needs
With performance measures (SLAs), managed custom solutions responding to
Security pressures after a 9/11 world
To support from simple buys to complex task orders
Simple buys (CLIN-based)
Complex task orders
Traditional, managed, custom solutions
Solution Flexibility
Full range of network security options (8 services)
Traditional and web-based apps (13 services)
Embedded Security
Network Cloud based applications
App, Mgmt, Security Svcs

6. Alternative Sources Dual Acquisition - Eight Contracts

7. Networx - 10 Year Acquisition Program Two Separate Multiple Awards
Five Service Providers
AT&T
Sprint
MCI (Verizon)
CenturyLink
AT&T
MCI (Verizon)
CenturyLink
AT&T
Level 3
Networx is two separate acquisition contracts
The Universal Contract which includes three Tier 1 service providers
The Enterprise Contract to concentrate on IP-centric service provided to also include non-traditional telecomm providers
Networx
Universal
Networx
Enterprise

8. Universal and Enterprise Services
Telecommunications Services
Wireless Services
Cellular/Personal Communications
Cellular Digital
Packet Data
Multimode
Wireless LAN
Paging
Communications Transport
Voice
Circuit Switched Data
Toll-Free
Frame Relay
Asynchronous Transfer
Mode
Private Line
Combined
Ethernet
IP-Based
Internet Protocol
Content Delivery Network
Premises-Based IP VPN
Converged IP
Layer 2 VPN
IP Telephony
IP Video Transport
Network-Based IP VPN
Voice over IP Transport
Optical
Synchronous Optical Network
Optical Wavelength
Dark Fiber
Universal Contractors
Qwest
AT&T
MCI/Verizon
Unique to Universal
Management and Application Services
Land Mobile Radio
Mobile Satellite
Fixed Satellite
Special Services
Audio Conferencing
Web Conferencing
Call Center/Customer
Contact Center
Teleworking Solutions
This slide depicts Networx catalog of services for both Universal and Enterprise contracts. Bidders did not have to offer all services. For example: those services highlighted in green are unique to the Enterprise contacts. Those services highlighted in blue are unique to the Universal contracts. Universal bidders were only required to offer 36 of the 48 services found in the Universal RFP. Enterprise bidders were only required to offer 9 of the 50 services found in the Enterprise RFP.
The list reflects over a 20 year build up of services from FTS to Networx, from legacy to IP services.
Dedicated Hosting
Collocated Hosting
Video Teleconferencing
Storage
Unified Messaging
Internet Facsimile
Managed Network
Customer Specific Design & Engineering
Collaboration Support
Enterprise Contractors
Qwest
AT&T
MCI/Verizon
Sprint
Level 3
Unique to Enterprise
Security Services
Access Services
Managed Firewall
Vulnerability Scanning
Managed E-Authentication
Intrusion Detection & Prevention
Managed Tiered Security Protocol
Anti-Virus Management
Incident Response
Secure Managed
Broadband Access
Wireline Access
Wireless Access
Satellite Access 8

9. Networx Universal (Defined 36 Services)
Awarded: March 29, 2007
AT&T Corporation
MCI Communications Services, Inc. d/b/a Verizon Business
CenturyLink
Average services per contractor – 41
Required Geographical Coverage
CONUS - At least to 24,000 Gov. buildings & associated Serving Wire Centers
OCONUS and Inter-national coverage
Strong competition for best prices
Compared to other contracts, similar service pricing levels are lower
Length: four year base w/ three 2-year options – March 2017

10. Networx – Enterprise (Defined 50 Services)
Awarded: May 31, 2007
AT&T Corporation
MCI Communications Services, Inc. d/b/a Verizon Business
CenturyLink
Sprint
Level 3
Average services per contractor – 31
Required Geographical Coverage
CONUS - At least to 300 Gov. buildings and associated Serving Wire Centers
OCONUS and Inter-national coverage optional
Strong competition for best prices
Compared to other contracts, similar service pricing levels are lower
Length: four year base w/ three 2-year options – May 2017

11. Networx Security Services
Secure Managed Service
Managed E-Authentication Service
Intrusion Detection & Prevention Service
Vulnerability Scanning Service
Anti-Virus Management Service
Managed Firewall Service
Incident Response Service
Managed Trusted Internet Protocol Service

12. High Quality Service Transformative Technology

13. Converged Agency Network
Networx – Roadmap
Optical Layer
IPv6 Layer
Voice
Data
Converged Agency Network
Video
Applications
Storage
Layered Security
Citizen Service
Agency Services
Local Services
VPNs
Long Distance
ATM Network
Internet
Private Lines
With Networx, Agencies are transitioning their networks from traditional voice and data services
to the more sophisticated form of Virtual Private Networks capable of
supporting multiple users of both voice and high speed data applications
simultaneously over common network resources provided by the Networx contractors.
Networx acts as a catalyst for
agency network convergence,
delivery services over Ipv6/MPLS backbone built over an intelligent, fast to recover
Optical Layer providing any-to-any access with layered security.
There’s an added benefit, as Networx enables agencies to comply with OMB’s mandate for back
bone conversion to IPv6 protocols.
Multiple users use common network resources – better prices, less costs
IPv4 Network

14. Network Services Growth
FTS2001
Networx
Agencies are taking advantage of new technologies as evidence by the growth in Networx “Custom MNS/NB-IP-VPNS” of 41%, growth of IPS from 1% to 11% and the decrease in growth of point-to-point switched services, voice outbound, and Toll Free services.

15. NBIP-VPNS – A Cloud Service
Key Points
Provides secure, reliable, private data transport between geographically dispersed locations.
Facilitates OMB compliance to IPV6 backbones
Managed Solution  shifts Capital and Operational Expenditures to the contractor.
Agency
Mobile & Remote Users
Networx
IP / MPLS
Backbone
High Speed Cable, DSL
VPN2
IPSec
SSL
Ethernet
VS (56K),
ISDN (64K, 128K)
VPN1
IP Packets
MPLS Packets
If your Agency is looking for
an IP transport service to provide intranet capabilities,
connecting its sites that are geographically dispersed
while facilitating end-to-end Quality of Service (QoS)
to transport all types of traffic such as real-time, voice and video,
a Network Based IP VPNS solution will be suitable.
One of the most popular solutions as it provides the flexibility to transform
Agency networks while keeping Capital Expenditures low (shared network) and
reducing Operating Expense (fully managed) by transferring the management
burden from the Agency to the service providers
Agencies are able to concentrate on their core missions with the assurance that
their networks are provided with security and traffic isolation

16. NBIP-VPNS – Contract Coverage
AT&T, MCI/Verizon, CenturyLink support NBIP-VPNS to CONUS, OCONUS, and many non-domestic locations
Agency’s dispersed sites can be interconnected regardless of the continent where located
Networx contractors serve thousands of sites across the world on their own networks
Networx contractors hold commercial interconnection agreement with regional and international service providers all over the world which increase their footprints, thus making geographical coverage suitable to meet any Agency coverage requirements

17. Networx also Offers Managed Cloud Computing Solutions
Networx Hosted Solutions
Shared Hosting
Virtual storage
Shared applications
On-demand provisioning
Pay-as-you go pricing
IT assets off-premise
High
Dedicated Hosting*
Management of servers, operating system, middleware for a variety of hardware platforms
Performance management
Restoration and backup
IT assets off-premise
* Application Hosting (optional feature)
Private
Data Center
Collocated Hosting
24/7 secure Internet data center
Internet connectivity
Flexible bandwidth
Basic maintenance and support
IT assets are on & off-premise
Self-Hosting
Power, space, and bandwidth managed internally
Secured facility
In-house technical support
IT assets on-premise
3rd Party Vendors
Resilience on
Public & Private
Cloud Computing
Co-located Hosting Services (CHS) Technical Summary
Agencies that own and operate their own Web hosting environments but require direct high-speed Internet connections or more secure facilities may opt for Co-located Hosting Services (CHS).
With CHS, Agencies are provided a secure space located in a contractor's Internet Data Center (IDC) which includes power supply, climate control, smoke detection, fire suppression, and site surveillance (i.e., motion detection, closed circuit television, etc.).
DHS is fully managed by the Networx contractor. Facilities and equipment comprising the Web hosting environment are operated and administered by the Networx contractor.
Low
Low
High
Level of Virtualization
Ability to Scale and Provision Computing Power Dynamically

18. Performance Based Contracts

19. Key Performance Indicators – measure service performance
Service Acceptance
Performance Credits
On-going Performance
SLAs
1. Availability - Av
2. Time to Restore - TTR
3. Grade of Service - GOS
4. Bit Error Rate - BER
5. Latency
6. Jitter
7. Event Notification - EN
8. Response Time - RT
KPIs
Acceptance Testing
Networx defines a set of Key Performance Indicators that must be met by the Contractors
Used by Agencies to verify the quality of services
At the time of the service ordering the Contractor must perform Service Verification Testing against the KPIs and the Agency has the option to conduct Acceptance Testing in order to accept the service
During the time the service is provided, on-going performance checks have to be done in order to meet Service Level Agreements (SLAs) established by the Networx Contracts that can be customized by the Agency
If the Contractor fails to meet the SLAs, credits will be due to the Agency

20. Service Level Agreements Ensure Performance
Universal contractors:
- 16 Service-specific SLAs
- 4 Service-independent SLAs
Telecommunications Services
Communications Transport
– Voice
– Circuit Switched Data
– Toll-Free
– Combined
– Private Line
– Frame Relay
– Asynchronous Transfer Mode
– Ethernet
IP-Based
– Premises-Based IP VPN
– Network-Based IP VPN
– Voice Over IP Transport
– IP Telephony
– Internet Protocol
Optical
– Synchronous Optical Network
– Optical Wavelength
Management & Applications Services
– Dedicated Hosting
Access Services
– Wireline Access (Enterprise Only)
Service-specific SLAs
Aggregated-based
Avail. (SDP-to-SDP) = 99.9%
Latency (CONUS) = 70 ms
Latency (OCONUS) = 150 ms
KPIs
Avail. (SDP-to-SDP)
Latency
TTR
Assurance of on-going performance is done by establishing SLAs
Networx defines two main types of SLAs, Service-specific SLAs which are measured on an aggregated basis, such as Availability and Latency
Aggregated-based measurements are performed during a calendar month and can be aggregated by the Hierarchy Agency Code in order to link the service to a bill
The Service Independent SLAs are Incident based and include repairs to the service and the enabling infrastructure as well as other operational functions
Networx contracts provides the Agencies with highly performing services for Routine and Critical Users (Service Levels) at the best prices possible taking advantage of economies of scale
Service-independent SLAs
Incident-based
1. TTR (W/O Dispatch) < 4 hr
1A. TTR (With Dispatch) < 8 hr
2. Service Outage
3. On-Time Provisioning
Contract-wide Billing Accuracy

21. Competitively Priced Services
Networx prices are typically 10% to 40% lower than FTS2001 prices, depending on service and contractor

22. Networx vs. FTS2001 Pricing Trends
Average FTS2001/Crossover
Average Networx Universal
Average Networx Enterprise

23. Networx vs. FTS2001 Pricing Trends
Average FTS2001/Crossover
Average Networx Universal
Overall Common Legacy Services (VS, TFS, DAA, PLS, FRS, ATMS, and IPS)

24. Networx vs. FTS2001 Pricing Trends
Average FTS2001/Crossover
Average Networx Universal

25. Networx Pricing Tool Benefits Available through Pricing Tool
Price an entire network inventory
Price individual services
Compare prices between contracts within an acquisition
Available through Pricing Tool
Ten year pricing trends
Key Performance Indicator (KPI) comparisons
Un-redacted contracts
Pricer Training & Service Guides
Public Pricer URL:
Networx Agency Pricer:

26. Networx – Pricing Information Access
Your Agency Traffic
Pricer
This slide depicts uploading an agency prices into Networx Universal for a price comparison.
Vendor A B C

27. Network Billing and Inventory Management

28. Solution Path for Government Directives

29. Networx – IPv6 Implementation
Networx Contracts Section C :
“The Networx contractor shall ensure that services delivered support Federal Agencies as required to comply with OMB IPv6 directives.”
IPv6 requirements apply to all Networx IP-based services
Agencies ordering services will not be charged for IPv6 support
Some charges for equipment/software upgrades should apply
Professional services for IPv6 migration strategy are available
Managed Network Services (MNS)
Customer Specific Design and Engineering Services (CSDES)
Ordering Service: Notate Service Order for IPv6 requirement. No CLIN identifier required, hence no charge
The Networx Contract includes requirements for IPv6 in 39 of the services
Networx services transitioning from IPv4 to IPv6 will transform Agencies networks from centrally administered enclaves to policy based, integrated networks

30. Managed Trusted Internet Protocol Service (MTIPS)
GSA/DHS
MTIPS supports OMB’s Trusted Internet Connection (TIC) Initiative
Each contractor built 2 Fully Redundant Domestic MTIPS Portals
All Portals are certified by DHS for initial & ongoing compliance with the TIC Initiative
Each Portal functions as an OMB approved Multi-Agency TICAP
Agencies order a single CLIN for an MTIPS Port, includes:
Access to External Networks (i.e., Public Internet, Business Partner Networks)
Passive monitoring of traffic by contractor’s hosted Einstein Enclave
Security Operations Center (SOC) that monitors and filters Government traffic flows (TIC Portal)
Over thirty-five Agencies have ordered MTIPS service

31. Managed Trusted Internet Protocol Service (MTIPS)
Insulates Agency’s internal network from the Internet and other external networks
Goal: reduce external Internet connections, enhance security
Tier 1
ISP
TIC Portal
Tier 1
ISP
Agency
Enterprise
WAN
&
Users
Tier 1
ISP
US-CERT
Operations
MTIPS Transport
To support TIC initiative, a modified Internet Protocol Service (IPS) was added : The Managed Trusted Internet Protocol Service (MTIPS)
Agencies can subscribe to MTIPS using both, Networx Universal or Networx Enterprise using a single CLIN for a single instance of the service
The single MTIPS CLIN for the basic service includes the access and transport bandwidth to connect to the TIC Portal as well as the Security functions provided at the TIC Portal (i.e., SOC, EINSTEIN, Rapid Response Loop, Global Response Loops, Reports, Logs and Data retention).
The MTIPS basic service connects the Agency’s WAN to the Internet via a TIC Portal where all inbound/outbound unencrypted traffic is monitored and filtered for unwanted malicious codes, SPAM, etc. by the EINSTEIN appliances and the Security Operations Center (SOC)
The MTIPS allows the Agency to know near-real time when a threat is taking place and is empowered by the SOC to make decisions on how to protect its networks
The EINSTEIN to US-CERT communications allows the Government to have a Global view of threats, therefore, global protection measures may be possible
Tier 1
ISP
TIC Portal
Access
Tier 1
ISP
(SEDs)
External
Network 31

32. Networx NCS NS/EP Requirements
Services under Networx during NS/EP events conform to:
Utilizing the NCS Government Emergency Telecommunications Service (GETS)
Utilizing the NCS Wireless Priority Service (WPS)
Utilizing the NCS Telecommunications Electric Service Priority (TESP)
Complying with the Telecommunications Service Priority (TSP)
Protecting SS7 Signaling system and Satellite Command Links

33. Networx - Benefits Alternative Sources High Quality Service
Performance Based Contracts
Best Priced Services
Solution Path for Government Directives
Operations support
Successor to FTS2001 Program

34. Thank You For Your Interest