1. Colleen Dinner

2. Family and Morale, Welfare and Recreation Command
Soldier and Family Assistance Center Briefing
Colleen Tuddenham
SFAC Program Director
Family and Morale, Welfare and Recreation Command
July 28, 2008

3. Background
IMCOM assumed mission for SFACs on 15 June 07 IAW the Army Medical Action Plan
3 Jan 08 Full Operating Capability
SFACs will
Provide a continuum of services and care to support the WTU
Provide a safe haven that promotes healing and provides a Family of services dedicated to the needs of WTs and their Families.

4. Key Concepts SFAC 3-way Service Delivery Model
Full time provider on site in the SFAC
Provider brought forward to SFAC when required, such as SJA
Priority appointment at an alternate location that is convenient to WT
30 US SFAC locations to support WTUs
Alternative model for Europe
SFAC Staffing: 5-13 Employees at each site, depending on WTU population they support
VA, TSGLI, DFAS and AW2 in SFAC’s serving the severely injured
SFAC Director is supervised by the ACS Director
Virtual SFAC through myarmylifetoo.com
Standard Facility Design/FY 08/09 MILCON

5. SFAC Services
Greet Soldiers and Families/provide information and referral services
Provide military personnel services
Provide transition and employment assistance
Provide education services
Coordinate entitlements and services with local, regional, state and other federal agencies
Provide TSGLI counseling and application/appeal assistance
Provide social services to include financial counseling, stress management, and Exceptional Family Member Services
Coordinate substance abuse information and referral for Family members

6. SFAC Services (continued)
Coordinate child care and youth supervision options
Provide school transition services
Provide legal assistance
Provide pastoral care
Assist in identifying lodging resources for non-ITO Family members
Register vehicles and coordinate installation access for non-medical attendants without ID cards
Renew and issue new ID cards
Coordinate translator services
Process invitation travel claims for Families
Act as information conduit to Non-Governmental Organizations
Accept and manage donations
Virtual SFAC

7. Proposed Large SFAC Standard Design
Ms. Colleen
250916R JAN 08
6 of 8

8. Key Milestones
MEDCOM/IMCOM conducted Staff Assistance Visits, July-September 2007
Established Director positions and service criteria, 9 August 2007
Established SFAC staffing structure and housing requirements,
27 September 2007
Conducted SFAC director training, 3-7 December 2007
Facilitated NGO Summit, 11 December 2007
Published SOP in Annex C, FRAGO 2, EXORD , 14 December 2007
Deployed Hero handbook template, 1 January 2008
FOC 3 January 2008
Transferred SFAC function to FMWRC, 14 January 2008
Standard Facility Design approved 18 January, 2008
Completed LOI for Donations Management, 27 May 2008
Client Tracking System for SFAC activated 22 July 2008

9. Vice Chief of Staff, General Cody: “Very impressed with the people in the SFAC. Keep hiring the right people. They are changing attitudes and perceptions” .

10. SFAC Locations Ft. Drum Ft. Lewis West Point WRAMC Ft. Leavenworth
USAREUR
USAG-Kaiserslautern
USAG-Heidelberg
USAG-Schweinfurt
Ft. Lewis
West Point
WRAMC
Ft. Leavenworth
Ft. Riley
Ft. Dix
Ft. Carson
Ft. Belvoir
Ft. Meade
Ft. Irwin
Ft. Leonard Wood
Ft. Eustis
Ft. Lee
Ft. Sill
Ft. Bragg
Ft. Huachuca
Ft. Campbell
Ft. Knox
Ft. Hood
Balboa
Ft. Jackson
Ft. Wainwright
Ft. Gordon
Ft. Bliss
Ft. Polk
Ft. Stewart
Ft. Richardson
Ft. Sam Houston
Battalion (250+)
Company (35 – 250)
WTU Size:
USAG Hawaii
Ft. Benning