1. Family and Morale, Welfare and Recreation Command
Soldier and Family Assistance Center Briefing
Colleen Tuddenham
SFAC Program Director
Family and Morale, Welfare and Recreation Command
29 October 2008

2. Background
Installation Management Command (IMCOM) assumed mission for Soldier and Family Assistance Center (SFAC) on 15 Jun 07 in accordance with the Army Medical Action Plan (AMAP)
3 Jan 08 Full Operating Capability (FOC)
Soldier and Family Assistance Center (SFAC) will
- Provide a continuum of services and care to support the
Warrior in Transition Unit (WTU)
- Provide a safe haven that promotes healing and provides
a Family with services dedicated to the needs of the
Warriors in Transition and their Families

3. Soldier and Family Assistance Center Key Concepts
3-way Service Delivery Model
- Full time provider on site in the Soldier and Family Assistance
Center (SFAC)
- Provider brought forward to Soldier and Family Assistance
Center (SFAC) when required, such as Staff Judge Advocate
(SJA)
- Priority appointment at an alternate location that is convenient to
Warrior in Transition (WT)
30 Continental United States (CONUS) locations to support
Warrior in Transition Units (WTUs); an alternative model for Europe
Staffing: 5-13 Employees at each site, depending on WTU population they support
Veterans Administration (VA), Traumatic Soldiers Group Life Insurance (TSGLI), Defense Finance and Accounting Service (DFAS) and Army Wounded Warrior (AW2) in Soldier and Family Assistance Centers (SFAC’s) serving the severely injured
SFAC Director is supervised by the ACS Director
Virtual SFAC through myarmylifetoo.com
Standard Facility Design/Fiscal Year 08/09 Military Construction (MILCON)

4. Soldier and Family Assistance Center Services
Provide information and referral services
Provide military personnel services
Coordinate entitlements and services with local, regional, state and other federal agencies
Provide transition and employment assistance
Provide education services
Provide Traumatic Soldiers Group Life Insurance (TSGLI) counseling and application/appeal assistance
Provide social services to include financial counseling, stress management, and Exceptional Family Member Services
Coordinate substance abuse information and referral for Family members

5. Soldier and Family Assistance Center Services (Continued)
Coordinate child care and youth supervision options
Provide school transition services
Provide legal assistance
Provide pastoral care
Assist in identifying lodging resources for non-Invitational Travel Orders (ITO) Family members
Register vehicles and coordinate installation access for non-medical attendants without identification (ID) cards
Renew and issue new identification (ID) cards
Coordinate translator services
Process invitational travel claims for Families
Act as information conduit to Non-Governmental Organizations
Accept and manage donations

6. Proposed Large Soldier and Family Assistance Center Standard Design
Ms. Colleen
250916R JAN 08
6 of 8

7. Key Milestones Client Tracking System
- Client Tracking System for Soldier and Family Assistance Center
(SFAC) activated 22 Jul 08
Training
- Facilitated Nongovernmental Organization Summit, 11 Dec 07
- Conducted Soldier and Family Assistance Center (SFAC) director
training, 3-7 Dec 07; SFAC Action Planning Conference, 28-31
Jul 08
Resources
- Published Standard Operating Procedures (SOP) in Annex C,
Fragmentary Order 2 (FRAGO), Execute Order (EXORD)
(HEALING WARRIORS), 14 Dec 07
- Deployed Hero Handbook template, 1 Jan 08
- Completed Letter of Instruction (LOI) for Donations Management,
27 May 08

8. Way Ahead Complete facility renovations
Develop customer service metrics
Develop Media Kit
Include Soldier and Family Assistance Center (SFAC) in next updates to Army Community Service (ACS) regulation, accreditation standards, and Common Levels of Support standards
Codify Soldier and Family Assistance Center (SFAC) staffing structure

9. SFAC Locations Ft. Drum Ft. Lewis West Point WRAMC Ft. Leavenworth
USAREUR
USAG-Kaiserslautern
USAG-Heidelberg
USAG-Grafenwoehr
Ft. Drum
Ft. Lewis
West Point
WRAMC
Ft. Leavenworth
Ft. Riley
Ft. Dix
Ft. Carson
Ft. Belvoir
Ft. Meade
Ft. Irwin
Ft. Leonard Wood
Ft. Eustis
Ft. Lee
Ft. Sill
Ft. Huachuca
Ft. Campbell
Ft. Knox
Ft. Bragg
Ft. Hood
Balboa
Ft. Jackson
Ft. Wainwright
Ft. Gordon
Ft. Bliss
Ft. Polk
Ft. Stewart
Ft. Richardson
Ft. Sam Houston
Battalion (250+)
Company (35 – 250)
WTU Size:
USAG Hawaii
Ft. Benning 9

10. Fort Carson Soldier and Family Assistance Center
Fort Riley Soldier and Family Assistance Center
Fort Carson Soldier and Family Assistance Center