1. Industry Experience Sub-Group
Presentation on Service
Level Approaches
January 10, 2018

2. Task Force Deliverables
ADD discussion of Current base as a starter
Identify at least 3 potential service level approaches partnering with Taxi and TNC service providers
Identify options for reducing program costs and improving efficiency
Provide any recommendations for program or legislative changes

3. Current Metro Mobility Service Model
FTA Paratransit Service compliance
Door through Door escort
Shared Ride – group ride with other passengers (primarily 15 passenger or greater vehicles)
ADD discussion of Current base as a starter

4. New Alternative Service Options
Shared Ride – group ride
Premium – individual ride
ADD discussion of Current base as a starter
New Alternative Service Levels
Shared: Curb-to-Curb
Shared STS: Door-through-Door
Premium: Curb-to-Curb
Premium STS: Door-through-Door

5. Regulatory Considerations for New Options
All Service Areas (ADA and NON-ADA)
Service Denials (non-ADA only) based on supply/demand
ADA Regulatory Compliant (i.e. service animals, provision of service)
Shared STS/Premium STS Options are STS Compliant

6. Customer Features Customer Opt-In
Customer Chooses Service Level based on need or preference
Customer Chooses from Contracted Providers
On Demand or Advanced Bookings
Phone/Online/App Booking Options

7. Provider/Vehicle Types
Taxis
TNC’s
Other Transportation Providers
Ambulatory/Non Ambulatory Vehicles (primarily 7 passengers or less)

8. Provider Requirements
Shared and Premium (Non-STS)
Operating Authority – Motor Carriers of Passengers or Equivalent State/City Authority (i.e. Taxi or TNC licensing)
Contractually Required Background Checks
Driver Training – Provider’s Internal Policy
Vehicle Inspections – Provider’s internal policy
$1.5M Auto Liability

9. Provider Requirements (cont.)
Shared STS and Premium STS
Operating Authority – Special Transportation Services
Driver Vetting - DHS Net Study Background Check/Fingerprinting
Driver Training – NEMT/STS
Vehicle Inspections – MnDOT STS
$1.5M Auto Liability

10. Anticipated Advantages
Improved Customer Choice
Premium Options offer Individual Rides
STS Service Levels offer higher driver and Vehicle Standards than Non STS Options
Lower Cost Per Ride potential with demand shifts to Premium

11. Anticipated Risks
Loss of Formula Funds with Premium Options (non shared)
Less Stringent Driver and Vehicle Standards on Non-STS Service Levels
Provider Capacity – accessible fleet and peak availability (consider civil right impact)
Customer experience/customer adoption
Customer Safety and Security
Data sharing/service oversight

12. Reducing Costs and Improving Efficiency Options
Pilots are needed to test customer adoption, proof of concepts and cost impacts.
Programs currently under study include:
Feeder to Fixed Route Program
Group Ride Program
Advanced booking of “Premium Same Day” service

13. Program or Legislative Changes.
DHS waiver provisions for TNC/Taxi provided services
Innovative technologies, including Autonomous Vehicles, should be monitored for viability in industry.
Investments in technology and software applications may be needed to integrate multiple systems and identify best trip level service options.