1. CMIS 520 Managing Technology
Jo Ellen Moore, Ph.D.

2. Business Professionals in the Information Age
The Extremes:
“power users”
accelerate their use of computer technology
“humanists”
view the technology-centered life as a human weakness rather than strength

3. The Information-Enabled Manager
Somewhere between the power user and humanist
able to manage information with a human-centered and technology-enabled perspective
Multi-disciplined
business function
technology

4. The Challenge Today To effectively manage information and technology
so that the right info gets to the right people at the right time
need to implement the right technology to support this
a mix of people, process, and technology

5. The STEP Model 3-dimensional cube To use the STEP Model Staff (S)
Information Technology (T)
Business Process (P)
To use the STEP Model
Assess the current status of the organization
Identify path to “ideal” point

6. Lack of Attention to People (T,P,s)
May be holding on to old command-and-control structures
Need to empower workers with more responsibility and authority
People Enablement Tools

7. Lack of Attention to Process (T,p,S)
May be holding on to old functional types of organizational structures
Need to think at business process level, rather than business function level
Process Enablement Tools

8. Lack of Attention to Technology (t,P,S)
May be holding on to notion of IS as a backroom function and not part of corporate strategy
IS dept needs to take a leadership role in folding technology into corporate strategy
Technology Enablement Tools

9. What to tackle first?
What if (t,p,S) or (T,p,s) or (t,P,s)?