1. UX Training Difference between Pretty and Easy to Use
Joann Vogtman – Office of Information Technology
Brigham Young University

2. What’s wrong with this intersection?
Many People are Experts Respect Their Input
What’s wrong with this intersection?

3. Stakeholders Sponsor – High on Org Chart – At BYU – Vice President
Customer – Department Head
Users:
BYU employee
Faculty
Staff
Part-time vs. Full-time
BYU student
BYU parents
BYU applicants
BYU Alumni
Non-BYU Affiliated Person

4. Stakeholder Relations
Identify all the Stakeholders
Who else uses this app?
Who do you get calls from?
Openly discuss decision making hierarchy
Who thinks that they should be making the decisions
Who could change the decisions
Establish – “The Decider”
Write simple generalized goals

5. KNOW Your User (Standard Marketing Phrase)
Basic Market Research
Understand HOW they use the app in the context of their work
Testing in a dedicated testing room is probably a mistake
Real location factors: distraction, light, size of screen, speed of computer, speed of internet
Show the video “ROI of UX”
MAKE PEOPLE HAPPY – MAKE THEIR JOBS EASIER

6. The Actual User Probably not the Department Head
The person who has to stare at that screen all day long.
Person who uses the app the most - Students
Target Market
Understand the user’s skills
Understand the business process/task that needs to be accomplished
Design consistently so user can anticipate/match design clues
Use simple dialog

7. Student Surveys

8. Short and Simple

9. Beginning Questions – Send Before 1st Meeting so users can ponder and prep
What currently drives you crazy?
What work-arounds do you have? post-it notes, notebook, typed file, reminders in your head.
What makes it hard to train a new employee?
Do you have a checklist anywhere?
What other programs do you use?
What paper files do you use?
What complaints have you gotten
from actual users?

10. Make Yourself At Home Spend some time at their office/location
Learn about the external factors
Show your respect
Earn their trust

11. Interview Stakeholders
Why do we need this app or site?
What’s wrong with the existing system?
What got left out of the last system?
Ask for a “Piece of your mind.”
Hand drawn diagrams – whiteboard or paper
Post it notes
Great Value in the creation of the workflow
“No, that’s not what I meant” – Key concepts before design and building

12. Design Process Questions Answers Lists – Is that what you meant?
Rough prototypes – Is that what you meant? Will this work for you?
Design – pretty it up – colors, logos, font
Will this work?
Task list – Did we leave anything out?
Release Tasks
Customer Review as project goes along

13. Draw out the workflow WITH the User

14. Basic Mock-Up Balsamiq App

15. Admin Page Numbered Steps

16. Change Requests – Opportunity Costs
AFTER the bid and start of Project:
“If you want that change, we’ll have to delete something else off your requirements list.”
Which previous request is less important than this one?

17. Testing Testing Tools Who to Test CANDY – bill to project budget
Nametags so you don’t look like stalkers.
Official tablecloth (no kidding)
Survey
Pens
Large Signs
Reserve table with Campus Scheduling
Team’s Students
Service Desk
Random Students at the Wilk
Candy, Tablecloth, Nametags, Few Questions
Customer/User Testing
Release

18. Actual Finished App Microsoft Word Prototype Cheap - Effective
Elections for
Candidate Statements
We are dedicated to developing an alliance between Students and Staff to have more activities
The Testing Center needs more comfortable chairs
***
We need a campus monorail system.
Build an outdoor pool!
We suggest a service internship be required of all majors.
Actual Finished App
Microsoft Word
Prototype
Cheap - Effective
Click to Vote

19. Design Principles for UX
Don’t surprise Users
Use fewer words
Search Options
User Menus
Don’t leave users wondering
Put objects where users would expect them to be. Example: Submit button
Technical Writing Class at BYU
Bulleted lists (BYUI)
BYU
Provide clear feedback – did it save, what’s the error, next steps
Does this format
annoy you?

20. Design Principles for UX
Problems
Solutions
Don’t Surprise Users
Put objects where users would expect them to be. Example: Submit button
Use Fewer Words
Technical Writing Class at BYU
Search Options
Bulleted Lists (BYUI)
Search by Role
BYU
Don’t Leave Users Wondering
Provide Clear Feedback – did it save, what’ the error, next steps?
Organizational Issues
Group by Color
Group by Proximity

21. BYU Idaho Multiple ways to find something

22. Role Based Menus

23. Great Free Resource - Nngroup.com