1. Assessment feedback of Hospitality students by industry stakeholders during Work-integrated learning.
Beverley Seager
Cape Town Hotel School
Cape Peninsula University
of Technology

2. Content of the Presentation
Introduction
Background
Hospitality Industry
Assessment
Workplace Supervisor
Methodology
Results
Discussion
Recommendations
Conclusion

3. Introduction
“Tell me and I forget, teach me and I may remember, involve me and I learn”. Benjamin Franklin Consider these words carefully – “Tell me and I forget, teach me and I may remember, involve me and I learn”

4. Background to the Study
Credit-bearing subject of the National Diploma in Hospitality Management
Therefore all WIL placements are assessed
Concerns regarding the method of assessments
Purpose – determine the degree of feedback during the assessment process

5. Hospitality Industry The scope of hospitality and tourism.
Source: Walker (2009:7)

6. Lodging – Hotel Industry
Rooms Division
Food and Beverage
Sales and Marketing
Human Resources
Financial Control
Facilities Management

7. Assessment Methods Summative Assessment Formative Assessment
Measurement of students understanding
Little or no feedback
Formative Assessment
Support methods of teaching to promote development and growth
Feedback to enhance learning process
Categorised from informal to formal

8. Formal formative feedback assessment
Knight and Yorke (2003):
Formative WIL assessment should provide formal formative feedback.
Designed according to a specific curriculum assessment framework aligned to the course.

9. Formative Feedback Allows for reflection – develop ways to improve
Encourage students to become self-regulated learners
Provided by academic lecturer and external sources
Application in the workplace

10. The Workplace Supervisor
Best judge of professional competence
Guide and train the student
Aware of the learning outcomes
Constructive feedback
Cooperation between academic lecturer and workplace supervisor

11. Hotels that accepted students in 2017
Methodology
Population
Hotels that accepted students in 2017
2017 WIL STUDENTS
Quantitative questionnaires with a qualitative question
Qualitative interviews

12. Results Student participation in the assessment process
Students: 37% present during assessment
Industry: 52% stated the student was involved in the assessment
Responses from students:
“No, people also don’t want to complete them. They would take the form and
give it back to me without feedback. Some people just consider the assessment
form as just paperwork and do not realise its importance.”

13. Results Assessment process contributes to learning
Positive feedback regarding the benefits of the purpose of the assessment from students and industry.
Supervisors aware of students’ work performance
Validity of the assessment form
Assessment forms should be more specific to the learning outcomes of a department
Differ from first and final year WIL placement

14. Discussion
Assessment process is beneficial to the development of attributes required by the hospitality industry
Challenges
Limited or lack of feedback during the assessment process
Assessment form requires adjustment

15. Recommendations
Methods to increase the interaction and feedback during the assessment process
How: revised, more specific assessment form that requires student reflection prior to the supervisor’s mark allocation.
Recommendation to have the academic lecturer involved in the assessment process
Limitations – more information gained if study was not anonymous

16. Conclusion Importance of WIL undeniable
Success depends on the collaboration between academic institution and the workplace
Be of benefit to all three parties
Students
Academic intuition
Hospitality industry
Future studies

17. Cape Peninsula University of Technology
Thank you
Beverley Seager
Cape Town Hotel School
Cape Peninsula University of Technology