1. Develop and update hospitality industry knowledge
SITHIND001A – Develop and Update Hospitality Industry Knowledge
Develop and update hospitality industry knowledge
AGENDA
4. Hospitality – Tourism Industry
5. Relations between Tourism and Hospitality
6. Tourism and Hospitality Sectors
Presentation_2/ TAFE NSI Ryde/MB_ZGtbc_2012

2. 4. HOSPITALITY and TOURISM INDUSTRY
a. Introduction
b. Tourism in Australia
c. Tourism and Business attractions to certain locations in the world

3. 4. HOSPITALITY and TOURISM INDUSTRY a. Introduction
QUESTION?
What does HOSPITALITY mean / stand for?

4. 4. HOSPITALITY and TOURISM INDUSTRY a. Introduction
We are working in the Service Industry.
We deliver customer service
We are in the PEOPLE Business Industry
We have joy and satisfaction in making other people happy
We are Ladies and Gentlemen's serving Ladies and Gentlemen's (quote / motto and statement by C. Ritz – Hotelier)

5. 4. HOSPITALITY and TOURISM INDUSTRY What is Hospitality?
to provide accommodation, food , drink and liberal service to strangers and guests. Part of this is to provide a friendly and welcoming environment.
Mostly, customers are not known to us.
Through researching your target customer/group, pre planning and training in customer service it is possible to aim for levels of service that will provide your customer with a positive experience to remember.

6. Hospitality is not only focused on the international traveller
Hospitality is not only focused on the international traveller. The majority of Hospitality businesses service the local tourist and local residents.
There is an integral link between the Hospitality and Tourism industries. Many of the services provided by the hospitality industry are dependant on the tourists visiting that destination. The tourist industry relies on the hospitality industry to provide these services and facilities to make it a viable tourist destination.

7. 4. HOSPITALITY and TOURISM INDUSTRY b. Tourism in Australia
Other Question.
What role plays TOURISM in Australia?

8. What makes YOUR country / place a tourist / travel / etc… destination?
4. HOSPITALITY and TOURISM INDUSTRY c. Tourism and Business attractions to certain locations in the world
And another Question.
What makes YOUR country / place a tourist / travel / etc… destination?

12. The Multiplier Effect is Best described as:
When money is spent by a tourist to pay for an item or product. The money is then used by the hospitality workplace to pay its staff.
The staff then use their wages to pay for goods and services in the local community.
The money then goes in to the community and is used over and over to benefit the economy for all.

13. Sectors of the Tourism Industry
The Tourism Sector is divided in to three main sectors each having a strong reliance on the other.
These are the:
Travel Sector
Hospitality Sector
Gaming Sector

14. The Hospitality Industry
The hospitality industry offers people a range of services such as:
food
drink
accommodation
entertainment
recreation

15. Commercial and Non Commercial Hospitality Establishments:
What are the differences between Commercial and Non Commercial Hospitality Establishments?

16. Commercial Sector
Further to the examples in the workbook you may include:
Caravan Parks
Hostels
Private Hospitals
Transport and catering such as cruise ships
Outside catering companies
Casinos
Bars
Etc…

17. Non-Commercial Sector
Jails
Defence forces
Soup kitchens or charity hostels
Hospitals (public)
Aged Care centre (public)
Meals on wheels
Child care centre (public)
Etc…

18. Sectors within the Hospitality Industry
Accommodation
Food Service
Beverage Service
The M.I.C.E. sector
Functions & Banquets
Conventions
Gaming
Clubs

19. What are some of your local events / celebrations?
Types of Events
The M.I.C.E Sector (Meetings, Incentives, Conferences, and Exhibitions)
Sporting Events Football, Horse Racing, Sailing
Concerts Rock Concerts, Opera in the Park
Festivals Food and Wine, Fest. Of Sydney
Parades Mardi Gras
Conferences Medical , Specific
Celebrations Weddings and Birthdays
Community Candles by Candle light
Celebrations
Annual Chinese New Year, Australia Day
What are some of your local events / celebrations?

20. Clubs
There are several types of clubs many of which provide hospitality facilities such as cafes, bistros restaurants bars and convention/conference/banquet facilities.
The different clubs include;
Sporting clubs
Social clubs
Religious clubs
Cultural clubs
RSL (Returned serviceman) clubs

21. Economical influences Travel needs Recreational needs Destinations
5. The Relationship between the Hospitality Industry and other Industries.
Economical influences
Travel needs
Recreational needs
Destinations

22. 5. The Relationship between the Hospitality Industry and other Industries.
The hospitality industry impacts on other
Industries in many ways.
A healthy hospitality industry is good for the
economy as it relies on interactions with a
diverse range of businesses for supplies and
products.
Tourism / Hospitality Industry next to Health, Education and Agriculture is one of the main contributor and employer to / in Australia's economy.

23. The hospitality industry receives goods and services from the following industries:
construction
food and beverage wholesalers and retailers
linen suppliers
garbage services
printing
equipment suppliers
kitchenware suppliers
banks and financial services
cleaning materials

24. 6. TOURISM and HOSPITALITY SECTORS
Visitor Services Sector / Travel Sector / Gaming Sector
Hospitality Commercial – non Commercial

25. 6. TOURISM and HOSPITALITY SECTORS
The diverse industry is constantly changing to meet the demands of local and international customers and economic conditions.
To maintain a professional edge and be a successful individual / professional it is necessary to keep up to date with the many issues that affect the industry.
These issues include:
Tourism
food trends
service styles
working conditions
laws and regulations

26. Handy Hints to working in the Hospitality / Food / Culinary Industry:
A FEW WORDS ABOUT OUR GUESTS
The guest is the most important person in your organisation
The guest is not dependent on us, we are dependent on them
The guest is not an interruption to our work, they are the sole purpose of it
The guest does us a favour when they come to our organisation, we are not doing them a favour by serving them
Guests deserve to be treated with privacy and respect
It is our job to fulfill the needs and wants of our guest
TAFE,NSI;Hospitality Industry; Version

27. The 3 steps of Customer Service:
1. Greeting and using customers name
2. Anticipate customer needs
3. Fond farewell using customers name

28. ACTIVITY (see attached)
Commercial and Non Commercial Establishment in the Hospitality Industry, their customer needs and give one example