1. CJS/SOC 345
Conflict Resolution

2. Terminology What is Conflict? What is Disagreement?
How are they similar and how are they different?
Can you have disagreement without conflict?
Can you have conflict without disagreement?

3. Definitions
Disagreement – 1. the act, state or fact of disagreeing, 2. lack of agreement, diversity, unlikeness, 3. difference of opinion, dissent, 4. quarrel, dissension, argument
Disagree – 1. to fail to agree, differ, 2. to differ in opinion, dissent, 3. to quarrel

4. Definitions
Conflict – 1. to come into collision or disagreement; be contradictory, at variance, or in opposition; clash, 2. to fight or contend, do battle, 3. a fight, battle or struggle, esp. a prolonged struggle; strife, 4. controversy, quarrel, 5. discord of action, feeling or effect; antagonism or opposition, as of interests or principles

5. Ambrose Bierce – American journalist and satirist
“Speak when you are angry and you will make the best speech you will ever regret!”

6. Instructor Cliff Donn (Cliff to you) Office Hours R 415
Office Hours
Monday 10:00-11:20
Tuesday 9:15-9:45
Thursday 9:15-9:45

7. Requirements Read Syllabus
Check home page including links to papers and presentations, journals, evaluation, etc.
Then we’ll discuss exactly what we are going to do and how much each activity will count

8. Attendance Need to come every day
Note policy for Spring Break and Easter Break
Don’t call me or send an if you can’t make it to class one day
Need to come on time!

9. Rules for Conduct of Class
No Valley Girl Speech in CJS/Soc 345!
Other Linguistic Issues
Note cell phone policy
Don’t leave during class

10. Next Time
We’ll be seeing a movie
Snacks

11. Introduction Continued
Class 3

12. Administrative Are you keeping up with the reading? Quizzes
Questions about other assignments?

13. Administrative Journal assignments
Start – Note on syllabus when they start
Make sure you look on the web page for a detailed description of the assignment
There are some examples of good ones and poor ones on the web page

14. “Twelve Angry Men” Obviously there was disagreement
Was there conflict?
What were the sources of the conflict?
How were the conflicts resolved?
Can these techniques be used in other settings? Explain

15. Next Time
Origins and Nature of Conflict