1. Emotional intelligence and communication competence
Haaga-Helia International Staff Week
23 April 2018
Mirka Sunimento

2. Mirka Sunimento

3. Mirka Sunimento
M.Soc.Sc (Communication, Statistics, Economics, Geography) Senior Lecturer, (Journalist), PR and Comms Professional

4. My work in Haaga-Helia
Communications courses and Thesis tutoring at Bachelor and Master level in
Change Communication
Marketing Communication
Crisis Communication
Organizational Communication
Leadership Communication
Interpersonal Communication
And various development and work-life projects

5. PS…
I love my job!

6. Emotional intelligence

7. Emotional intelligence
accurate self-awareness
self-confidence
ability to welcome constructive criticism
self-control
adaptability
achievement-oriented behavior and communication
Self-Awareness
Self-Mgmt
ability to inspire
people and mobilize a shared mission
ability to influence
and engage
teamwork, collaboration,
conflict management
Social Awareness
ability to sense
emotions in groups
ability to foster
an open
communication
environment
Relationship Mgmt
Adapted from Shriberg & Shriberg, 2011

8. How emotionally intelligent are you?
From a scale of 1 to 10, place your self in line based on your current emotional intelligence
What made you scale yourself this way?
What areas needs most development?
Where do you want to be?
“Homework” before Thursday 26 April – do the online test on EI and save results

9. COMMUNICATION COMPETENCE
Adapted primarily from:
Trenton, S & Jensen, A Interpersonal Communication. Oxford University press Inc.

10. Terminology
Communication Competence can be seen as the ability to communicate in personally effective and socially appropriate manner There are two levels to it: deeper level i.e everything we have to know in order to perform = Process Competence surface level i.e what can be seen = Performance Competence (Skills)

11. Communication Competence
CULTURAL CONTEXT
Process Competence – knowledge about communication
Interpretive competence – knowing how to interpret what goes on around you
Role competence – knowing how to meet or violate social expectations
Self competence – knowing who you are and how to present yourself to others
Goal competence – knowing how to achieve communication goals
SITUATIONAL CONTEXT
RELATIONAL CONTEXT
Verbal
Competence
Using language
effectively
Non-verbal
Using non-verbal
codes effectively
Listening
Processing Messages
Message competence – knowing how to
send and receive message effectively
Performative Competence – ability to enact communication
HISTORICAL CONTEXT- CHANGE OVER TIME
Source: Trenton, S & Jensen, A Interpersonal Communication. Oxford University press Inc

12. What do you have to know or be able to do in order to
communicate in a personally effective
and socially appropriate manner ?

13. Process wise - you must Know how to interpret what goes on around them
Set goals strategically
Know who they are and how to present valued images of themselves to others
Take on social roles appropriately
Know how to send and receive intelligible messages
And most importantly to be able to translate all of the above into action

14. Communication Competence
CULTURAL CONTEXT
Process Competence – knowledge about communication
Interpretive competence – knowing how to interpret what goes on around you
Role competence – knowing how to meet or violate social expectations
Self competence – knowing who you are and how to present yourself to others
Goal competence – knowing how to achieve communication goals
SITUATIONAL CONTEXT
RELATIONAL CONTEXT
Verbal
Competence
Using language
effectively
Non-verbal
Using non-verbal
codes effectively
Listening
Processing Messages
Message competence – knowing how to
send and receive message effectively
Performative Competence – ability to enact communication
HISTORICAL CONTEXT- CHANGE OVER TIME
Source: Trenton, S & Jensen, A Interpersonal Communication. Oxford University press Inc

15. Discussion 1
In groups of 5-7 people

16. Discussion about communication competence
Self Competence – how can one develop his/her self competence. Give examples
Interpretive Competence - name factors that may lead to incorrect / false interpretation of what goes on in a workplace
Goal Competence - name different communication goals / objectives
Verbal competence - name verbal skills that are used at work
Non-verbal competence - name non-verbal skills that are used at work
Role Competences – give examples of situations one could have a need to meet or violate social expectations and explain why

17. Why communicate? What’s your communication goal?
sharing information
getting information/feedback
making statements, to have influence
marketing
building trust and commitment
engaging
getting noticed
managing reputation
building rapport

18. Summary Communication competence consists of many elements
Individuals have different strengths and weaknesses
Developing interpersonal communication skills includes both analyzing and performing (and studies indicate that is is good to start with analysis)

19. Discussion 2
In pairs

20. The best and the worst Find a pair
Individually, first think about the best and worst communicator you ever knew
Person One describes the chosen communicators to their partner
Working together , come up with a list of at least 6 attributes that differentiate good and bad communication related to the examples
Person Two describes the chosen persons to their partner and repeat step 4
Did you ideas differ? Or where they similar?

21. To be discussed on Thursday 26 April
HOME assignment
To be discussed on Thursday 26 April

22. Analyzing interpersonal relationships by observing
Knowing how to interpret what goes on around you one key area of communication competence.
Find a group of people and observe them for about 10 minutes
Make notes on what’s going on in their interactions
Before 26 April
Share your notes with a partner or group
From your combined notes, make a list of all the things you were able to tell just by observing
Create a small ”observation” guide – a list of things to look for in interactions
Be prepared for discussion on 26 April

23. Thank You!
See you on Thursday 26 April at 9 am in 8202 a
Please bring a mobile phone/laptop with wifi access with you