1. What do young higher educated civil servants want when learning ICT skills
EAPRIL Present & Discuss session 27/11/2015

2. Research context
Tifa mission: helping civil servants to better achieve their goals with training and other learning solutions
Research to
Improve the offer of learning solutions
Get to know our clients
Match the offer with our clients

3. Word
Excel
Access
Powerpoint
Outlook

4. What do they expect?

5. Goal
Old Tifa offer
Expectations Marc

6. Observation from administrative data
ICT trainings
Other trainings

7. Questionnaire research (n=452)
Method
Interviews:
3 Trainers
12 Participants
1 Management
Literature:
Scientific
TIFA documents
Questionnaire research (n=452)

8. Suggestions from interviews (1)

9. Suggestions from interviews (2)

10. Results: what and how to learn (1)

11. Results: what and how to learn (2)

12. Results: what and how to learn

13. Preference for classic “in classroom” training
Main Conclusion
Preference for classic “in classroom” training
Software complexity

14. Current initiatives Tips and tricks New offer for experts
Video making
Designing websites
Programming
Explore new opportunities in LMS (moodle)
Forum with expert

15. Current initiatives: pretest

16. Recommendations
For ICT skills, people prefer to learn in a group with similar competencies.
Changing work environment requires changes in ICT offer.
Formal training continues to be important, especially for complex software.
A mix of learning possibilities should always be considered, apart of the age group and the content

17. Statement
The resuls found can be generalized to other age groups, there is no such thing as “digital natives”.

18. Insight to take home

19. Even if we grant that digital natives think and learn somewhat differently than older generations, we may be doing them a disservice to de-emphasize 'legacy' content such as reading, writing, and logical thinking, or to say that the methodologies we have used in the past are no longer relevant... (T. Van Slycke)

20. Special thanks to Antwerp University, the student project group and professor S De Maeyer.