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Central Florida Diversity Learning Series Evaluation Summary of Session 1 on January 26, Micro Messaging:
How Micro-Aggressions, Micro-Expressions
and Emotional Intelligence Impact Inclusion Presenter: Ilene Wasserman, PhD
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EVALUATION DETAILS
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A total of 23 evaluations were turned in, 14 of which were filled out by managers and 9 of which were filled out by individual contributors or employees. A total of 31 people attended the session.
The first 3 questions asked participants to rate their knowledge before and after the session, on a scale from 1–5.
Questions 4–6 were open-ended with room to write in responses.
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I know how to look for, notice and address micro-aggressions and micro-expressions.
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Managers’ total improvement: 18%
IC’s total improvement: 24%
Based on 14 manager responses and 9 individual responses.
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I can effectively link the skills of emotional intelligence as tools to address these issues.
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Managers’ total improvement: 22%
IC’s total improvement: 19%
Based on 14 manager responses and 9 individual responses.
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I can intentionally intervene using the right skills and tools to positively impact micro-aggressions and micro-expressions.
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Managers’ total improvement: 36%
IC’s total improvement: 20%
Based on 14 manager responses and 9 individual responses.
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6. Average Rating per Question (Managers and Individuals Combined)
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Total Percentage Improvement per Question (Managers and Individuals Combined)
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OPEN-ENDED ANSWERS
What was your most significant learning today?
Managers:
• Understanding that we always have a choice in how we can improve the situation in the next moment.
• Balance between self-reflections and moving forward.
• Micro-aggression expression recognition.
• Understand the responsibility of “my doing” as well as others.
• Framing episodes, contact, storytelling.
• Emotional competence and where it emotionally stems from.
• Being aware of my reactions to others’ actions.
• Constructive discomfort.
• Pausing– “name and frame.”
• I had no concept of micro-aggression/micro-expression and the impact they present.
• Hearing others stories.
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OPEN-ENDED ANSWERS
What was your most significant learning today?
Individual Contributors:
• What you have control over, is what you create in the next moment.
• Episode framing. I see the model as a great way to frame up opportunity.
• I can’t choose just one.
• Great tools and resources.
• Power of intention and choosing the moment and affecting the story.
• Self reflection is critical for self and others.
• Emotional Intelligence and responses to micro-aggression and micro-expressions.
• Learning a little more about how to recognize and react to micro-aggression through EI.
• How we as a society are quick to judge others on race, gender, education, culture, background and job status/level of administration.
• Remember to “name and frame” my assumptions.
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OPEN-ENDED ANSWERS
How will you use one or more of the tools presented/practiced today?
Managers:
• Complex story-telling and framing model
• “Up to this moment” or “From this point forward.”
• Think more about what I accept re: micro-aggressions and how to respond to it professionally.
• I like the tool about stories start in the past and take various turns to the future.
• Leverage in D&I and EQ work for senior leadership development strategy.
• Continue to be more reflective.
• I’ll be having some conversations with co-workers to further develop our environment and continue productivity.
• Definitely use tools to help myself and my staff recognize micro-aggressions and EI to foster inclusion in the work place.
• Story-telling is an excellent tool that allows for integration of different perspectives.
• Daisy Model spoke to me.
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OPEN-ENDED ANSWERS
How will you use one or more of the tools presented/practiced today?
Individual Contributors:
• Will use the “up until now” motto.
• These tools will help me be in a better place.
• Continue to learn more on inclusion and practice at work to engage everyone.
• Renew my mindfulness meditation practice to enhance my emotional intelligence.
• Share with my unit/area.
• I plan on integrating it with my personal and work relationships by envisioning each “turn” and asking how the next turn can benefits “us.”
• When teaching, I plan on incorporating into my own instructions.
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OPEN-ENDED ANSWERS
Other comments: (usefulness of handouts, quality of the facilitator, food, facilities, access, insights):
Managers:
• Excellent facilitator. I enjoyed this class very much.
• Video clips were very insightful.
• Very nice job. Slower beginning, perhaps add another activity.
• Session is too short; seems rushed.
• Thank you! Loved the videos and the conversation!
• Great use of the morning. I love taking a few hours for academic sessions and time for thought and reflection. The facilitator was great!
• Looking forward to Dr. Wasserman’s upcoming book.
• Excellent as usual.
• More visual or actual scenarios on how to intervene.
• Great session!
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OPEN-ENDED ANSWERS
Other comments: (usefulness of handouts, quality of the facilitator, food, facilities, access, insights):
Individual Contributors:
• All was great.
• Very nice accommodations.
• Well done.
• Great, high quality facilitator!
• I not sure I understand the part/diagram of Framing.
• Would love a deeper dive... too much in too short of a session!
• Excellent, just wish we had more time.
• Great seminar! Thank you Bill and Ilene.
• This needs to be presented to the whole UCF staff and faculty on the main campus.
• Great presentation, thank you.
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