1. Personal Qualities of a Health Care Worker
Unit 3

2. Objectives:
Explain how diet, rest, exercises, good posture, and avoiding use of tobacco and drugs contribute to good health
Demonstrate the standards of a professional appearance as they apply to uniforms, clothing, shoes, nails, hair, jewelry, and makeup.

3. Personal and Professional Characteristics
Certain personal attitudes, values, and rules of appearance apply to all health care professions.
It is an appearance that inspires confidence and a positive self-image.

4. Personal and Professional Characteristics
Research shows that within twenty seconds to 4 minutes people form an impression about a person based on their appearance.
Video

5. Professional Standards
Professional standards apply to most health careers
Must be observed to create a positive impression

6. 5 Factors That Contribute to Good Health
Health care professionals promote health and disease prevention. A health care worker should present a healthy appearance.
Diet
Rest
Exercise
Good Posture
Avoid tobacco, alcohol, and drugs

7. Diet Eat well balanced meals
Foods from 5 major food groups: milk, meat, veggies, fruits, bread, cereals, rice, pasta

8. Rest Adequate rest and sleep provide energy and stress management
Amount required varies from individual to individual

9. Exercise Maintain circulation and improve muscle tone
Helps mental attitude
Contributes to a more restful sleep

10. Good Posture Prevents fatigue and puts less stress on muscles
Stand strait
Stomach muscles in
Shoulders relaxed
Weight balanced equally on each foot

12. Avoid tobacco, drugs, alcohol
Affects good health
Impairs mental function
Can result in loss of a job

13. Q&A Does a uniform create an impression on a patient?
Can the impression be poor? HOW?

14. Personal Appearance
In health care it is importance to have a clean, neat and professional appearance.
Know what rules are established at your place of employment

15. Professional Appearance
Uniforms
Clothing
Name Badge
Shoes
Personal hygiene
Nails
Hair
Jewelry
Make up

16. Uniform Required Neat, well fitting, NO WRINKLES
White/neutral undergarments
Follow standards established

17. Clothing Neat, clean, in good repair Professional
Style should allow for movement
Appropriate for position
Clean, neat,
Washable fabrics best

18. Name badge
Required as form of identification
Name, title, department

19. Shoes White shoes may be required Fit well, provide support
Clean frequently, replace as needed
Stockings/compression socks

22. Personal Hygiene Close contact with others Control body odor
Daily showers
Deodorant
Oral hygiene
Clean undergarments
Avoid strong odors
Perfumes
Scented hairsprays, lotions

23. Nails Clean and short Avoid color polish
Long nails can injure the patient, can puncture gloves
Avoid color polish
Polish chips
Conceals dirt under fingernails
Use hand cream/lotion to prevent dryness

25. Hair Clean and neat Avoid fancy, extreme styles
Pinned back and kept off collar
Prevents hair from touching patient
Avoids blocking vision during procedures

26. Jewelry Usually not permitted
Can cause injury, transmit germs
Watch, wedding ring, small pierced earrings
Avoid earrings with hoops, dangling necklace
Body jewelry is prohibited
Nose, eyebrow, tongue
Excessive jewelry detracts from professional appearance

27. Makeup
Avoid excessive makeup
Should be natural, attractiveness

28. Q&A What 5 main factors contribute to good health?
List 3 rules pertaining to uniform.
Why must nails be short and clean?
Why should hair be pinned back?

32. Objectives:
Understand personal and professional characteristics and attitudes that apply to all healthcare occupations
Identify at least 5 characteristics of a health care worker that include personal as well as professional traits

33. Personal Characteristics
Certain personal and professional characteristics and attitudes apply to all health occupations
Make an effort to develop these characteristics and attitudes in your personality

34. Personal Characteristics
Empathy – being able to understand another persons feelings, situation, and motives
Healthcare workers deal with all ages
Understanding needs and learning effective communication is one way to develop empathy
Video

35. Personal Characteristics
Honesty – truthfulness and integrity are important in any career
Patients, family members, co-workers must be able to trust you
Must be willing to admit mistakes so they can be corrected

36. Personal Characteristics
Dependability – employers and patients rely on you, so you must accept responsibility by being prompt to work and doing your job accurately and timely

37. Personal Characteristics
Willingness to learn – You must be willing to adapt to change. Change often requires learning new techniques or procedures.

38. Personal Characteristics
Patience – tolerant and understanding
Acceptance of Criticism – criticism can be constructive and allow you to improve your work

39. Personal Characteristics
Enthusiasm – enjoy your work and display a positive attitude
Self-motivated – ability to begin and follow through on a task. Set goals and work to attain them

40. Personal Characteristics
Tact – the ability to do and say the kindest and most fitting thing in a difficult situation.
Competence – you are qualified and capable to perform a task.

41. Personal Characteristics
Responsibility – willing to be held accountable for your actions.
Discretion – use good judgment in what you say or do. Confidentiality is important.
Team Player – learn to work well with others. Working together can accomplish a goal much faster than individually.

42. Bell 9/19
WHO AM I?
Everyday this person scored himself on 13 different virtues (A virtue is a positive trait or quality, moral excellence) including sincerity, justice, moderation, silence, humility, tranquility, etc. He stated:
“though I never arrived at the perfection I had been so ambitious to obtaining, but fell far short of it, yet as I was, by the endeavor, a better and happier man than I otherwise should have been had I not attempted it.”
Virtues

43. Teamwork
Teamwork consists of many professionals, with different levels of educations, ideas, backgrounds, and interests, working together for the benefit of the patient.
Teamwork improves communication and continuity of care.
A leader is an important part of every team.
Good interpersonal relationships are essential.
The “Golden Rule” (treat others as you would want to be treated) should be the main rule of team work.
Teamwork
Teamwork2

44. The Golden Rules of Teamwork
1. Help each other to be RIGHT - not wrong. 2. Look for ways to make New ideas work - not for reasons why they will not work. 3. If in doubt - Check it Out. Don't make negative assumptions about one another. 4. Help each other Win and take pride in each other's successes. US, WE, OUR, TOGETHER, not they, them, their, those guys. 5. Speak Positively about each other, help those who make mistakes learn. 6. Maintain a positive attitude. Work to improve the situation no matter what that situation is. 7. Act with initiative and courage as if everyone depends on you. 8. Do everything with Enthusiasm for nothing is as contagious as success. 9. Whenever you can remember to Give things away rather than take them away: Give Respect, Recognition, Power, Support, Compassion, Help. 10. Never give up.

45. Professional Leadership
The skill or ability to encourage people to work together and do their best to achieve common goals.
A leader is defined as an individual who leads or guides others, or who is in charge to command others.
In a group, every member who makes a contribution to an idea can be considered a leader.
Leadership in a group passes from person to person as each individual contributes to the group’s goal.

46. Professional Leadership
Leaders are frequently classified as one of three types based on how they perform their leadership skills.
Democratic leader – encourages the participation of all individuals in decisions. Listens to others opinions.
Laissez-faire leader – informal type of leader, will have minimal rules, group functions with little or no direction.
Autocratic – often called a dictator, maintains total rule, makes all decisions.

47. Bell work 09/21 Recall the leadership styles we discussed yesterday.
Are you a leader? What type are you?

48. Show your leadership and teamwork
Simon Says
Everyone must do whatever Simon says, as long as Simon prefaces his or her request with the phrase, "Simon says ..." So "Simon says, stand on one foot" must be complied with, but "Jump up and down" should not. Anyone who compiles at the wrong time is out. Last one in the game wins -- and, if you're willing to risk it, becomes the next Simon.
Red Light, Green Light
You're in the middle, with your back to a lineup of panting kids. At "Green Light!" they'll creep/walk/run toward you -- until you spin and holler "Red Light." Anyone who doesn't instantly freeze is sent back to Start. First to touch you switches places.

49. Stress
Working in health care can be very stressful. Sometimes you will deal with life and death situations.
How do you handle stress?

51. Stress
Stress is the body’s reaction to any stimulus that requires a person to adjust to a changing environment.
Change always initiates stress.
The stimuli (an event) to change, alter behavior, or adapt to a situation are stressors.

52. Stress Stressors can be caused by internal or external forces.
Internal stress – “heart attack,” cancer
External stress – new job, marriage, divorce, test.
No matter what the cause, a stressor will cause the body to go into alarm or warning mode…..the “fight or flight” response.
The sympathetic nervous system prepares the body for action by releasing the hormone adrenaline into the blood stream.

53. Stress Not all stress is harmful.
A small amount of stress is essential to an individual’s well-being because it makes the person more alert and raises the energy level.
Stress can cause positive feelings such as excitement, anticipation, self-confidence, and a sense of achievement.

54. Stress – How can you handle it?
Stop: immediately stop what you are doing to break out of the stress response.
Breathe: take a slow deep breath to relieve the physical tension.
Reflect: think about the problem and the cause of the stress.
Choose: determine how you want to deal with the stress.