1. Supporting Windows Mobile Devices
By Chris De Herrera, Webmaster, Pocket PC FAQ Microsoft MVP – Windows Mobile

2. What is Windows Mobile?
Windows Mobile is a combination of the Windows CE operating system, a new user interface and applications.
Smartphone – Windows Mobile Standard Edition – a cell phone first. Does not have a touch screen.
Pocket PC – Windows Mobile Professional – a data input device using a touch screen.
Size – small handheld devices however some are much larger
Combined devices – cell phone, PDA, media player, camera, etc.
Discuss the overall understanding of Windows Mobile – a type of Smartphone with more features.

3. What is Windows Mobile? Calendar Contacts Messaging
Excel Mobile Word Mobile PowerPoint Mobile
These are example screen shots of major applications that are run on Windows Mobile devices. Some of the unique features for business include Office Mobile (Excel Mobile, Word Mobile, PowerPoint Mobile).

4. What Are Windows Mobile’s Features?
Windows Mobile offers:
Cell phone – voice calling
Cellular based data – EvDO, 1xRTT, GPRS, EDGE and UMTS
Wi-Fi – b as well as g
Storage – internal storage and expansion via microSD, miniSD or SD flash
Connectivity – Supports TCP/IP, web browser, IMAP and POP3 , native Exchange support
Ability to display Word, Excel, and PowerPoint files – Pocket PCs can edit Word and Excel files

5. What isn’t Windows Mobile?
Is not the same operating system and functionality of Windows that you have on your desktop PC
Doesn’t run standard Windows applications including ActiveX controls designed for the PC.
Limited browser functionality – subset of JavaScript and limited screen size affect usability of desktop websites
Slower devices – most Windows Mobile devices CPUs run at MHz
Limited storage – The internal flash storage is significantly smaller than your PC’s hard drive. Usually you will have anywhere from 32MB to 128MB of internal storage

6. System Architecture Uses a ARM based RISC processor
32 process spaces each with 32 MB of ram
Internal storage is flash memory and it is shared between the boot ROM and installed programs or stored data
No swap file
Processes are paged in and out of the address space to execute – this allows for fast switching between applications
Uses a registry hive to store application configuration data
Has an internal database for applications such as calendar, contacts, tasks, messaging, etc.
Duscuss hardware and software – note that there are no services that run on a device by default.

7. Enterprise Mobile Assessment
The Enterprise Mobile Assessment assists companies with assessing their support for mobile devices
Assesses the following areas:
, Synchronization, Website, Device Security, Applications – Internal, Applications – External, Remote Access, Documentation, Recognized by Management, Audit, Governance of Mobility
Available for free at

8. Enterprise Mobile Assessment
Demonstration -
Walkthrough

9. Connecting to the Desktop
Uses ActiveSync for Windows XP
Uses Windows Mobile Device Center (WMDC) for Windows Vista
Controls the type of data that is synchronized, whether or not internet connectivity via the desktop is available
TCP/IP is used to connect Windows Mobile to your PC
Installation order sensitive – must install Outlook prior to installing ActiveSync or WMDC
Troubleshooting is more complex due to error codes instead of text error messages
Troubleshooting
ActiveSync
WMDC

10. Windows Mobile Device Center
Demonstration -
Walkthrough

11. Remote Control of a Device
ActiveSync Remote Display Part of the Developer Toys - FREE
3rd Party Software such as:
Soti Pocket Controller –
My Mobiler – Free -

12. Remote Control of a Device
Demonstration -
Walkthrough

13. Connecting to Exchange
Exchange 2003 SP2 and Exchange 2007 support the ability to sync with Windows Mobile
A Digital Certificate is highly recommended for security
IMAP vs EAS
IMAP supports html on regardless of the version of Exchange
EAS only supports html with Exchange 2007 and Windows Mobile 6
Troubleshooting error codes -

14. Exchange Mobile Client Configuration
Demonstration -
Walkthrough

15. Managing Device Configurations
Exchange 2003 SP2, Exchange 2007 – Can set password length and complexity and require periodic password change
3rd party
Odyssey Software Athena
SOTI MobiControl
System Center Mobile Device Manager (SCMDM) 2008 – announced last fall, currently in beta.
Over the air configuration of security settings configured from Windows servers.
This release will require users to upgrade their devices to support remote management.
Discuss new clients coming – iPhone in June with new rom, existing Palm OS client, etc.

16. Emulator – Run Apps w/o a Device
Test applications
Create screen shots for documentation
Reproduce user issues for support staff
Best experience is with a Tablet PC because it allows you to emulate the Pocket PC’s touch screen using a stylus just like a real mobile device
Download of Windows Mobile 5 emulator for free -
Windows Mobile 6 emulators are part of the Visual Studio 2005 SDKs
Now WM6 emulators work standalone on Vista and XP. You will need to setup the network connection if you wish to use it.

17. Emulator Demonstration
Walkthrough
Demo Standard and Professional Windows Mobile Devices.

18. Steps for a rollout Decide which devices to support
Decide how they will integrate in your environment
Decide what software is required for users
Decide which management tools to use
Decide how you want to replicate the software – I recommend Sprite Backup or Clone
Notify staff of policies on using the device
Notify support staff of deployment date – make sure they have support tools!
Deploy hardware and applications
Discuss concepts related to a roll out – focus on the questions that the enterprise should answer prior to implementation.

19. Remote Control of a PC or Server
Pocket PCs offer the capability to remote control a PC or Server
Remote Desktop Connection – May not be available in all devices. Works just like it does on your PC – allows you to connect to Terminal Services as well as your PC.
3rd Party Applications such as
Goto My PC –
LogMeIn –
VNC – Various clients

20. Remote Control of a PC via LogMeIn
Demonstration -
Walkthrough
Demo with LogMeIn and SBS 2003

21. Questions and Answers About Windows Mobile

22. Finding Applications
Smartphone & Pocket PC Magazine’s Encyclopedia of Software and Accessories A mixture of free and purchased software
Handango – – A mixture of free and purchased software – Handango is the backbone of most software stores for Windows Mobile sites
FreewarePPC – – Free software
Sample sites to find apps.

23. Resources Microsoft http://www.microsoft.com/windowsmobile/ News
Pocket PC Thoughts
Smartphone Thoughts
Technical Support
Pocket PC FAQ
Microsoft Newsgroups – msnews.microsoft.com
Smartphone & Pocket PC Magazine –

24. Supporting Windows Mobile Devices
By Chris De Herrera, Webmaster, Pocket PC FAQ Microsoft MVP – Windows Mobile