1. Payments & Collections
Products Documentation Process for Branch Service Managers

2. Operation Officer Training- CONTENT
Table of Content
1.0
Introduction
2.0
Roles of Branch Operation Officers on PAYDirect
3.0
Platform Processing Challenges
4.0
Logging-Off Users
5.0
Monitoring Duplications
6.0
Viewing Transaction Status
7.0
Updating Return Chq Status

3. Roles of RICOs & Operation Officers
Checking duplicate posting reports for each of the products
Monitoring transaction status to ensure failed transactions are modified through “cached/failed” transaction log or manual crediting of the failed amounts into the appropriate accounts by the tellers.
Ensure that duplicated transactions are reversed same day.
Ensure that clearing instruments posted on PAYDirect are validated same day on finacle into the appropriate product collections accounts.
Returned Chqs status are updated on the platform

4. Roles of RICOs & Operation Officers CONT..
Ensure payments are posted same day on Paydirect . No suppression of payments
Ensure daily call over of posting by tellers (Paydirect and Finacle)
Monitor branch Government e-payment account XXX and ensure funds credited to that account are processed
Monitor branch VAT Payables A/C XXX , WHT -Federal A/C XXX and WHT-State A/C XXX and ensure funds credited to these accounts are processed by month end

5. PROCESSING CHALLENGES
Logon Challenges- Wrong Address, No icon & User having existing session.
Posting On Paydirect Not Diffused Into Finacle
Reversing/Adjusting amount on PAYDirect
Poor Password Management ( Reset)
Duplicate Posting
E-Receipt Printing (Repetition of the first print job)
Use Of Local Suspense Accounts
Poor Handover Ethics
Staff Attitude

6. Logging-Off Users
Default Operation/Officer’s Home Page

7. Select “users Logged On” menu
Logging-Off Users
Select “users Logged On” menu
Users Logged on

8. Particular user selected to be logged off
Logging-Off Users
Select from the list the particular user to be logged off Click “Log off Selected users” icon
Particular user selected to be logged off

9. Logging-Off Users

10. Monitoring Duplications
To view duplicate postings report
Select the product.
Select “duplicate payments report” under general reports
Specify a period for the search and (note* period to be specified must be up to a week) click search
The system automatically filter repeated transactions based on the amount, the deposit slip no and product customer unique identifier
“Duplicated/wrong amount transactions can only be reversed on the same day of the posting”

11. Monitoring Duplications
Select the product

12. Monitoring Duplications
Select “duplicate payments report” under general reports
Duplicate Posting Report

13. Monitoring Duplications
Specify a period for the search and (note* period to be specified must be up to atleast a week) click search
Payment Period

14. How to Zerorize or Adjust a Wrong Amount
Select Bank branch Reports
Select the product
Select Payment Log under branch View reports
Click the Payment Ref. No of the transaction to be adjusted or zerorised
Click the hyperlink word “Adjust Final Amount” on the detail page
Enter (0) zero to delete/zerorize a transaction or
enter the correct amount to adjust a wrong amount in the Final Adjustment field and put the reason for the change.
Then click the save Button to effect the change.
NOTE: This menu is available only to TELLERs

15. How to Zerorize or Adjust a Wrong Amount
Select Bank branch Reports Select the product
Bank Branch Reports

16. How to Zerorize or Adjust a Wrong Amount
Select Payment Log under branch View reports
Payments Log

17. How to Zerorize or Adjust a Wrong Amount
Click the Payment Ref. No of the transaction to be adjusted or zerorised
Payment Reference number

18. How to Zerorize or Adjust a Wrong Amount
Click the hyperlink word “Adjust Final Amount” on the detail page
Adjust Final Amount

19. How to Zerorize or Adjust a Wrong Amount
Enter (0) zero to delete/zerorize a transaction or
Enter the correct amount to adjust a wrong amount in the Final Adjustment field and put the reason for the change.
Then click the save Button to effect the change.
Adjustment Amount Field

20. Viewing Transaction Status
select a product
select “PAYDirect transaction report”
click “search” to view transactions of the day or change the payment date as required to view other days and click “search” button
for a successful transaction, the final response code must be “00” while a failed transaction will carry other codes different from “00” like 91,56,55,54,52,38 etc and it will be in red
Failed transaction is to be modified through “cached/failed” transaction log menu under branch view reports of tellers or a manual crediting of the product account through finacle menu C/NR ”

21. Viewing Transaction Status
select a product

22. Viewing Transaction Status
select “PAYDirect transaction report”
PAYDirect Transaction Reports

23. Viewing Transaction Status
click “search” to view transactions of the day or change the payment date as required to view other days and click “search” button
For a successful transaction, the final response code must be “00” while a failed transaction will carry other codes different from “00” like 91,56,55,54,52,38 etc and it will be in red
Initial & Final Responses Columns

24. How to Use Repost Menu on PAYDirect For Unsuccessful Transactions
Select Bank branch report
Select the particular product
Select CACHED/FAILED transaction log under branch view reports. This will display the list of failed transactions for the current day
Select/Check the small box at the beginning of each row of the listed failed transactions
Then click REPOST button on top of the page and YES on the confirmation dialogue box that will pop up.
If the reposting is successful the failed items will disappear from this page otherwise go over the steps again or use finacle to credit the appropriate product account

25. How to Use Repost Menu on PAYDirect For Unsuccessful Transactions
Select Bank branch report
Select the particular product
Bank Branch Reports

26. How to Use Repost Menu on PAYDirect For Unsuccessful Transactions
Select CACHED/FAILED transaction log under branch view reports. This will display the list of failed transactions for the current day
Cached/Failed Transaction Log

27. How to Use Repost Menu on PAYDirect For Unsuccessful Transactions
Select/Check the small box at the beginning of each row of the listed failed transactions
Then click REPOST button on top of the page and YES on the confirmation dialogue box that will pop up.
Repost Button
Select Transaction to be reposted

28. How to Use Repost Menu on PAYDirect For Unsuccessful Transactions
Confirmation Dialog Box
If the reposting is successful the failed items will disappear from this page otherwise go over the steps again or use finacle to credit the appropriate product account

29. Updating Return Chq Status
Select Product Management from the left Side Select the particular Product
Product Management Menu

30. Updating Return Chq Status
Cheque Monitoring Menu

31. Updating Return Chq Status
Enter the period of posting and click search Click the “Value Date of the particular transaction”
Transaction Value Date

32. Updating Return Chq Status
Select new status as “RETURNED” Click the button “UPDATE”
New Status Field

33. E-Receipt Printing (Repetition of the first print job)
Logon To Internet Explorer
Select TOOLS From The Menu Bar
Select Internet Options From The List Of Draw Down Menus
Click Settings button from the page that opens up
Select “every visit to the page” option on the setting page and click OK

34. THANK YOU.