1. MENANGANI KEDATANGAN & KEBARANGKATAN TAMU
PORTER SERVICE
MENANGANI KEDATANGAN & KEBARANGKATAN TAMU
Created by Julie

2. Develop Guest Check Out
1. Communication
Information for removal of
luggage :
Expected Departure Guest List
Receptionist
FO Cashier
The Guest / himself
b. Information Needed :
Nos of bag
Time of collection
Transportation

3. Cont’d 2. Conveying Luggage Before taking the luggage from the room :
Bell Captain gives the
order
Bell Boy receives a
stamped BBEC
Reporting to room
Maid / Boy
Knocking at the door
(3 times and say id)
Entering the room
(Greet and say Mr.P are
you ready with your
luggage?)

4. Cont’d b. Taking luggage from the room - Checking guest’s left
articles (check all room
area)
- Checking missing items
(hotel belongings)
- Taking out the luggage
(check luggage condition,if
there is any damage inform
guest right away, nos of
luggage)
- Turning “off” all lights

5. Cont’d Bringing the luggage to the lobby * Using the guest
elevator (BB tell to
elevator operator
“lobby please” if there
is no clerck BB press
the bottom to lobby)
* Using the service
elevator (employee
elevator) (before
placing the luggage in
lift BB should switch
off the lift to open the
door until the luggage
come in to lift)

6. Cont’d
Placing the luggage orderly in the lobby (put the luggage near to
guest and guide to FOC)
Sticking the luggage sticker (hotel sticker has sign or symbol of hotel to
make easily position and as the hotel promotion)
Hanging on the luggage
tag (to avoid mistaken)

7. Cont’d 3. Recording - Bell Boy Errand Card * Completion of the Record
* Filling out all information
* Writing Key OK
* Handling the BBEC to Cashier
(to check Bill)
> Stamping “PAID” or
CHARGE” (paid to cash charge
other method)
> From Office Cashier initials
Card (to know who serve the
guest CO)

8. Cont’d * Return Key and Bell Boy Errand Card ( return key
to Inf Clerk BBEC to BC
which wrote plate of car)
* Taking luggage to car
(confirm guest luggage)
Errands Control Sheet
Bell Boy Control Sheet

9. Cont’d 4. Loading - Before Loading Placing Order
Asking guest gto check his luggage
- Stacking and Loading
Handling wit care
Special sign
Fragile item
- Saying Good Bye

10. Tugas
Buatlah percakapan dalam Bahasa Inggris berdasarkan informasi berikut ini
Mr. P Silverman who works to Nikko Osaka Hotel as Overseas Training will be check in August 10 for a five – night stay. His address is 2245 Bay View San Fransisco CA His bussiness phone is (415) and his residence is (415)
He will guarantee the Reservation to his Amex Card , expiring 12/2012 the cardholder’s neme is Mr. Paul Silverman. The reservation was requested by his secretary Ms. Sandy. Your client plans to arrive at 7 pm, Mr. Silverman who is travelling alone, request a room with the hotel highest level of luxury and service

11. Latihan Soal 1. Mention defenition of Porter Service
2. Write the other name of porter
staff in large hotel
3. In handling arriving guest what
should BB do in installing room?
4. In handling departure what BB do
in conveying luggage
5. Why BB should record the plate of
car

12. Thank You !