1. Determine your role in a managed service
Microsoft 2016
11/16/2018 6:06 AM
BRK3167
Determine your role in a managed service
Meera Mahabala, Group Program Manager
Clay Wesener, Senior Program Manager
© 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

2. Managing a Cloud Service
Customer
Microsoft
Partner

3. Public Cloud Servicing
Users
User Management, Security and Identity Configuration
Customer Specific Activities, Supported by Partner, enhanced by Microsoft Life Cycle Services
Application
Define, develop and operate business process
Define, develop, test and operate Customizations
Monitor and Manage Non Production Deployments (Dev/Build/Sandbox)
Manage Application Updates, Customization Quality and Updates
Application Platform
24/7 Application Monitoring and Notifications
Supported and Managed
by Microsoft
Diagnostics, Platform Updates, patches, updates and upgrade rollouts
Networking Management
Infrastructure
Infrastructure Management and deployment
Data Center Networking, Power and Cooling
Infrastructure capacity, scale up and down
Platform security
High availability and disaster recovery
Storage and database capacity management

4. Servicing and Operations scenarios
Customer
Partner/ISV
Microsoft
Sign up through CSP portal
Notified
Request
Request deployment of Sandbox/Production
Request\Validate
Deploys
Access/ permission issue in AX7 client
(e.g. purchase manager can’t log in to AX7)
Complete
Customization issue (VAR/ ISV solution) update
(e.g. AX7 module code update)
Triage\Validate
Code Change
Deploy
Microsoft Critical hotfixes
(e.g. Binary hotfix for Security\Privacy\Compliance)
Validate
End User/Application Errors that requires Microsoft Fix
(e.g. bug in sales order creation)
Identify\Validate
Merge
Proactive fixes for critical system health issues (e.g. SQL connection failure)
Identify\Deploy
Planned/ unplanned OS updates/ Azure outages
(e.g. windows security updates)
Approve

5. Scenario : Deploying an Environment

6. Deploying an Environment
Request an Environment Deployment from LCS
Environment is deployed
Add Users to the Environment
Customer
Partner / IT Admin
Microsoft

7. Scenario : Debugging a Advanced Production Issue

8. Debugging Production Issues
Environment Monitoring Tools
User Activity
SQL Insights
One Box Debugging (Test Data)

9. Debugging an Advanced Production Issue
Report an issue in Production
Review Environment Monitoring
Request a Sandbox Refresh
Production Environment is refreshed to Sandbox
Debugging One Box connected to Sandbox SQL Azure Deployed
Temporary Sandbox SQL DB access authorized by Customer
Debug Issue
Identify Resolution
Resolve Data or Request Hotfix Deployment
Customer
Partner / IT Admin
Microsoft

10. Environment Monitoring
Demo

11. Scenario : Deploying a Microsoft Hotfix

12. Deploying a Microsoft Application Hotfix
Customer reports an issue through AX Client
IT admin/Partner gets notified
IT admin/Partner uses tools in LCS and starts troubleshooting
On finding the root cause, IT admin/Partner checks Issue Search in LCS for a fix
IT admin/Partner downloads the hotfix
IT admin/Partner applies the hotfix on dev/build/sandbox environments
Customer validates the change
IT admin/Partner submit a request to the Microsoft Service Engineering team to apply changes to Production
Microsoft Service Engineering team deploys the validated changes to Production
Customer
Partner / IT Admin
Microsoft

13. Deploying a Microsoft Hotfix
Demo

14. Customer, Partner, Microsoft.
Dynamics AX
Working together :
Customer, Partner, Microsoft.

15. Related Sessions BRK3169 Overview of Lifecycle Services
11/16/2018 6:06 AM
Related Sessions
BRK3169 Overview of Lifecycle Services
Meera Mahabala, Clay Wesener
BRK3174 Speed up your Dynamics AX Code upgrade: tips and techniques to stay continually current
Tariq Bell
BRK3168 How to operate and service the Microsoft Dynamics AX Cloud
Christian Wolf, Robert Badawy
BRK4024 Develop, build, test and deploy your Dynamics AX applications
Robert Badawy
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

16. Free IT Pro resources To advance your career in cloud technology
Microsoft Ignite 2016
11/16/2018 6:06 AM
Free IT Pro resources To advance your career in cloud technology
Plan your career path
Microsoft IT Pro Career Center
Cloud role mapping
Expert advice on skills needed
Self-paced curriculum by cloud role
$300 Azure credits and extended trials
Pluralsight 3 month subscription (10 courses)
Phone support incident
Weekly short videos and insights from Microsoft’s leaders and engineers
Connect with community of peers and Microsoft experts
Get started with Azure
Microsoft IT Pro Cloud Essentials
Demos and how-to videos
Microsoft Mechanics
Connect with peers and experts
Microsoft Tech Community
© 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

17. Please evaluate this session
11/16/2018 6:06 AM
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© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

18. 11/16/2018 6:06 AM
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

19. Scenario : Deploying a Microsoft Hotfix

27. Microsoft deploys the environment