1. Year 9 Cambridge National Unit 2 – Task 1
Lesson 2

2. How often do you send emails? How often do you receive emails?
Quickly think about:
How often do you send s? How often do you receive s?

3. P.E.E Outcomes Task 1 A: Send email to teacher (evidence this)
Task 1 C3: Create a digital signature (evidence this)
Unzip the folder you received from your teacher (evidence this)
P.E.E

4. Starter
egies-teaching- -etiquette

5. Email Etiquette Rules Be concise and to the point.
Answer all questions and pre-empt further questions.
Use proper spelling, grammar and punctuation.
Use appropriate spacing and emphasis.
Do not overuse the high priority option.
The high priority option will lose its function when you really need it if it is over-used.

6. Email Etiquette Rules Do not use CAPITALS for an entire email.
IF YOU WRITE IN CAPITALS IT SEEMS AS IF YOU ARE SHOUTING. At the very most, capitals can be used to emphasize one word, but more than that is inappropriate.
Don’t leave out the message thread.
Read the before you send it.
Take care with abbreviations and emoticons.

7. Creating an Email Signature
There’s a help sheet if you want it!

8. Unzipping a Folder

9. Task 1 – Organising your working area and email system
Part of Learning Outcome 1 is assessed in this task
It is important that other people in the business can easily find all your files and s in case they need access to them when you are not in the office.
A. Read and respond to the sent to you by the office manager
B. Create a filing structure to store the files used in this assessment.
The structure you design should allow for easy access by other people and the files should be kept in a clear and logical manner. You can make changes to this filing structure, if necessary, as you work through the tasks. In task 7 you will be asked to provide evidence of your file structure.
C. Set up your system to enable you to efficiently:
send s regularly to each of the people listed below. Some s will need to be sent to all three people.
– Factory Operations
– Finance Department
– Administration Department
store incoming business messages, which will mainly come from the factory, other departments and customers.
-use a standard ending on all your s
-make sure that if anyone sends you an when you are absent from work, they will receive an to say that someone will deal with their query within 72 hours.
-Explain what you have done to set up your system and how the tools and features you have used will enable you to be more efficient.
D. Explain the tools and etiquette that help you to communicate with others in a business context.
-A first (do and then

10. P.E.E Outcomes Task 1 A: Send email to teacher (evidence this)
Task 1 C3: Create a digital signature (evidence this)
Unzip the folder you received from your teacher (evidence this)
P.E.E
I have asked the person next to me and researched it but still need help
I am stuck so am asking the person next to me
I understand what I am doing.