1. alfanar: Building Dynamic Sales and Service Teams with SAP® Hybris® Cloud for Customer
Company alfanar Group​ Headquarters ​Riyadh, Saudi Arabia Industry ​Engineering, construction, and operations Products and Services ​Electrical products, engineering services, and construction services Employees ​22,000 Revenue ​US$2.4 billion Web Site
Objectives
Enable a 360-degree view of customers, including information on contact details, credit limit, and order history
Accelerate order processing
Reduce turnaround time for service processes
Give service technicians customer details to plan tasks more efficiently
Coordinate supply chain and manufacturing processes more effectively
Why SAP® Hybris® solutions
SAP® Hybris® Cloud for Sales and SAP Hybris Cloud for Service solutions for comprehensive online information for sales and service staff
Simple integration with SAP ERP Central Component and the SAP Customer Relationship Management application, requiring little effort from IT
Rapid implementation
Resolution
Implemented instant notifications that are sent to technicians once a service ticket is assigned
Provided greater insight into resource planning and management
Increased transparency of customer information for field technicians
Implemented forecast features to predict product demand and reduce lead times
Gained access to customer information from tablets
Future plans Global rollout across multiple business units for over 300 additional users
73% Of customers ​giving the service an "extremely satisfied" rating 40% Less time to complete service requirements​ Real-time Customer information for sales and service staff​
“At alfanar, our vision is to deliver excellent service and quality products. SAP Hybris Cloud for Sales and SAP Hybris Cloud for Service enable us to do just that. Our sales reps now have access to all required information, and field technicians can plan their work more effectively.” ​Marco van de Sandt, CIO and General Manager, Group IT, alfanar
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