1. Learning from Live Running
Gareth Bevan

2. Structure of presentation
Federation’s work
The story so far
Impact on the ground
Making it work – what are DWP planning?
Making it work – what have associations done?
What next?

3. Federation’s work

4. Emerging issues…
Making a claim

5. Emerging issues…
Benefit advances

6. Emerging issues…
Vulnerabilities and Support

7. Emerging issues…
Alternative Payment Arrangements

8. Impact on the ground… 47
1,021,624 96
70.3
Twenty Eight
673
1,517
Ten
Number of live claims – total – 22,900
Number of HA claims – 1,093
Claims with housing costs – less than 10% tick
Number of JCPs where UC will be live by Christmas – 97 tick
Number of APAs – 318
Days it takes for APA to be processed – 28
Days it takes for third party deds to be processed – 34
Total rent arrears - £607,169
% Cash collection – 79.5
Rent arrears per claimant - £556
31,030
450

9. Making it work: what are DWP planning?
Data sharing
Universal Support Delivered Locally
Digital trial
Migration

10. Making it work: What have associations done?
Preparing tenants
Communication, research, financial/digital inclusion, training
Preparing housing association staff
Training, role/team changes
Preparing the organisation
Holistic organisational approaches vs watch and learn

11. Remaining challenges Roll-out Service from Service Centres Families
Data sharing
Migration
Working with a non-digital system

12. Remaining challenges Roll-out Service from Service Centres Families
Data sharing
Migration
Working with a non-digital system
MAY ?

13. Gareth Bevan
@GarethBev
Tel: