1. GLOBAL BUSINESS PAYMENTS: An agile transformation story
Rania Llewellyn, EVP Global Business Payments

2. GLOBAL BUSINESS PAYMENTS: AT A GLANCE
Who we are
Responsible for the Bank’s Cash Management, Business Payments, Trade Finance and Correspondent Banking businesses
Who we support
Small Business
Commercial
Corporate
Digital Channels
Deposits
Payments
Client Support
Trade Finance
Correspondent Banking

3. Historical Product Approach
THE JOURNEY
Historical Product Approach
A reactive product development approach, late adopters
Overcomplicated product offering with complex onboarding and servicing processes
Siloed strategic planning and execution
New Product Approach
A customer-centric product management culture
Using agile processes to get products to market quicker and more efficiently
Refined value proposition and alignment with our partners

4. FOUNDATION FOR SUCCESS
Culture change
Adoption of
agile mindset
Prioritization
Customer centric view

5. BRINGING VALUE Three benefits to the Customer
Three benefits to the Bank

6. SUCCESSES TO DATE Highly engaged staff
Trimmed 150 projects to 9 focus priorities
In 12 months, 9 Labs were up and running
Up to 50% reduction in delivery time
Highly engaged staff

7. THANK YOU