1. Accessibility Requirements in IT Contracts August 1, 2017
Doug Selix
DES Office of Risk Management
IT Security & Accessibility Officer
Pick a logo for the main page of your presentation. Delete the other logo.

2. Consider This
700,000 to 1 million Washington citizens depend on some form of accessibility assistance to use our web sites and the systems and content embedded in them.
Web Site Pages
Documents
Video Content
Line of Business Applications

3. What “Accessibility” is and is Not
Accessibility is not just the ability to “get to” something but the ability to use it when you get there.
It is about “Usability”
Example: DES Web Site Accessibility Page

4. Why are we focused on “Accessibility”?
It’s the right thing to do
It is the law of the land
We can be sued if we don’t
It is expensive to defend
Could result in financial penalties to your agency
We want to use tax money to provide services to Washington citizens, not pay for legal costs and fines.

5. DES Story – careers.wa.gov

6. Careers.wa.gov Saga Web Site includes a vendor application
Application Link:
Vendor contract indicated they would be and remain compliant with section 508 standards
All is good, right?

7. Not So Much!
January 2017 – The Washington State Attorney General received a letter from the “National Federation of the Blind”
Complained about the state’s job site
Indicated a person with disability could not apply for an open job,
Threatened litigation if the site was not fixed.
Got the attention of the DES Director and CIO
Then got my attention in the form of “go fix this”

8. What We Did
Partnered with the ATG’s Office to understand the issue and risks to the state
Partnered with WaTech Web Services to test the site
The site was not accessible
Worked with the DES site business owner and out AAG team to communicate the problem to the vendor
Worked with the vendor and WaTech to fix the site and embedded application

9. Business View
Legal Reality – There is a body of law that exists related to discrimination in hiring
Lack of Accessibility = Discrimination
It could happen to your agency too
Don’t assume the vendor has this covered because they said “yes” to your current section 508 requirement
You need something more from vendors

10. How We Got Proof
Teamed with WaTech to test the site and provide feedback to the vendor.
Vendor contracted with third party accessibility testing firm – got certified
Vendor delivered documentation to DES
VPAT (More on this later)
Certificate

11. Next Steps for this vendor
Connected vendor to the Washington Services for the Blind – coached vendor so they could grow in-house capability for testing accessibility and usability.

12. Next Steps for DES We started looking at other systems
Found many did not test well
Developed a plan that includes procurement
Collaborated with DES IT Contracts
Trained Business Analyst - Requirements
Sent notice to all IT vendors
New OCIO Accessibility Policy 188
Compliance is required going forward
Demand a VPAT to document compliance

13. What is a “VPAT”? VPAT – Voluntary Product Accessibility Template
Section 508 required by January 18, 2018
DES requires VPAT 2.0
Used to document product conformance with accessibility standards and guidelines
Required for all IT purchases going forward
Teachable moment for many vendors

14. VPAT Examples Microsoft VPAT’s Salesforce.com VPAT’s Google VPAT’s
Amazon AWS VPAT

15. DES Message to IT vendors
If you sell to DES we expect your products to already be accessible
3rd party certification will be required for public facing technology
Every update or upgrade must be tested for Accessibility with assurance provided to the business owner
Accessible documents

16. What We are Looking For
Mature Accessibility Testing – 3 Things they need to do:
Use Accessibility Testing Tools – Find the basic structural problems
Conduct Human Testing – Find the navigation and color contrast problems
Conduct testing by real users of accessibility tools – Are the products usable by the disabled?

17. Resources for You Accessibility Testing Vendors State Resources:
WA State Services for the Blind
WA School for the Blind
DSHS Office of the Deaf and Hard of Hearing

18. What Happens if you don’t?
OSPI Example – Forced Compliance if your agency uses federal money
Threat of litigation
Troll’s looking for a way to sue the state
National organization pushing an agenda
Federal agencies scanning your external web sites

19. Lean Forward You can make a difference
You are the change agents to get this done

20. WA Services for the Blind
Mark Adreon
Program and Partnership Development Specialist
Office:
Cell: 
Toll Free: 

21. Thank you
Questions?