1. FRANCE Wendy Carrara International Relations Department
Ministry of Budget, Public Accounts and Civil Service
Directorate General for State Modernisation

2. The reduction of administrative burdens for users: a priority for the French Government
The need to take into account specific needs accordingly :
For Users
Deliver quality services, work towards administrative simplifications, maintain regulatory quality.
For Citizens
Assure the readability and effectiveness of public policies as well as the means they dispose of
For Taxpayers
Guarantee savings through efficient management
For Civil Servants
Give value to jobs and careers, reassert the sense of missions of general interest and public service 2

3. Reducing AB for users is organised by the Directorate General for State Modernisation (DGME)
The DGME is responsible for:
Modernising the operating and management of the State
Improving the services delivered to users
Contributing to a more efficient use of public spending
Mobilising all civil servants
The use of online services to decrease administrative burdens
The development of eGovernment :
Is a strong lever for the modernisation of the State and public services
Is a mean to improve the efficiency of public service 3

4. The evolution of eGovernment in France
Sectorial
Computing
Information Society
Adèle Programme
The New Administration
2000
2003
2008
Development of Internet
Development of services
2012
« best service
at minor cost »

5. Sector-based initiatives
Egovernment based AB has existed for several years
In the health sector: Carte Vitale, was launched as a concept in 1995
In the fiscal sector: online filing of taxes with TeleIR (a Copernic project since 2001)
Initiatives have been very sector-based
Consequently, their impact has been insufficient, notably with regard to the issue of deficit reduction
ADELE Plan : eGovernment programme

6. The Current French Context : Planning on 2008-2012
European dimension - i-2010 and beyond
International prize list
Directives and information systems
Technological evolution
free software maturity
Interactive Web technologies
New context RGPP
Adèle 2012
Internet access equipment of households
-14,5 millions homes (56%), of which 89% use broad band connexions
Adèle 2008
Proven use of the Internet - Income tax : 7,4 millions filling online-declaration in 2007
- Birth certificates : demands per day
New working ways
mobility - digitisation of documents and processes - centralisation / devolution - versatility / specialisation - front office / back office

7. Reducing AB in action : a large consultation process http://www

8. Reducing AB in action : a large consultation process
Launching of a national online poll in November 2007 : “Let’s simplify together” on the DGME’s website (Ministry of Budget)
Aim : identify concrete ways to simplify AB for citizens
Citizens vote for the administrative obligations they want to suppress or to simplify. Citizens are also invited to make suggestions.
This poll should be at the basis of a new simplification wave. 8

9. Expectations of learning team From benchmarking to benchlearning :
Develop the link between eGovernment and reducing AB for citizens
Simplification policies are also based upon good practices implemented in other countries
Exchange best practices to develop trans-border services for citizens 9