1. COX AUTOMOTIVE IMPROVES HYBRID AND MULTI-CLOUD MONITORING WITH ORACLE MANAGEMENT CLOUD (CAS1751)
BILL ZEIHER, DIRECTOR OF SOFTWARE ENGINEERING,
COX AUTOMOTIVE
MAAZ ANJUM, PRINCIPAL SALES ENGINEER, ORACLE

2. OUR VISION
TRANSFORM THE WAY THE WORLD BUYS, SELLS, OWNS AND USES CARS

3. International
Inventory Solutions
RETAIL Solutions
FINANCIAL SOLUTIONS
Mobility
Solutions

4. WE ARE A SCALABLE PARTNER
60+%
22,000+
$57B+
OF U.S. FRANCHISE DEALER WEBSITES
ACTIVE U.S. DEALERS
VEHICLE VALUES SOLD ANNUALLY
Operated by Dealer.com
On the Dealertrack Network
Through Manheim
WE ARE A SCALABLE PARTNER
47.7M+
3.8M+
67%
UNIQUE VISITORS
MONTHLY SERVICE APPOINTMENTS
OF ALL CAR BUYERS
Monthly on 13, Dealer.com Websites
Xtime Monthly Average
Use Autotrader or KBB.com
A leading provider of products and services that connect the automotive ecosystem worldwide
48%
100+
43M+
OF ALL U.S. CARS SOLD
COUNTRIES
FINANCED TITLES
Submitted to Lenders with Dealertrack Technology
Across 6 Continents Global DMS Clients
Managed By Dealertrack

5. ENTERPRISE PLATFORM – CURRENT STATE
INVENTORY SOLUTIONS (EBS)
RUNS AUCTIONS FINANCIALS
COX AUTOMOTIVE (EBS)
SUPPORTS CORPORATE ACCOUNTING
BUSINESS INTELLIGENCE (OBIEE)
SUPPORTS FINANCE REPORTING
REVENUE MANAGEMENT & BILLING
SUBSCRIPTION BASED ACCOUNTING

6. INVENTORY SOLUTIONS PLATFORM GROWTH - PROJECT
GAVEL TO GATE (G2G)
INITIATED IN 2014
4 YEAR JOURNEY
This Photo by Unknown Author is licensed under CC BY-SA

7. VEHICLE CHECK-IN
BUYER
SELLER
SETTLEMENT

8. PLATFORM GROWTH – INFRASTRUCTURE TIERS
SOA INTEGRATION
EXADATA X-7
7 NODES/3 DOMAINS
4 NODES
APPLICATION
DATABASE
1 NODE

9. G2G ARCHITECTURE

10. BENEFITS TO OUR CUSTOMERS
SYSTEM IS USED BY DEALERS 7 X 24
ACCESS VIA MOBILE COMPUTING
MORE SELF SERVICE CAPABILITIES
DEALERS CAN CHECK THEIR SALES OR PURCHAES & MAKE PAYMENTS

11. SERVICE LEVEL AGREEMENTS – HAD TO CHANGE
60 MINUTES
15 MINUTES A L S

12. PLATFORM GROWTH – TRANSACTION GROWTH
TRANSACTIONS
100,000
5,000,000
6,500,000
3,500,000
250,000
VEHICLES
MESSAGES
API CALLS – READ ONLY
API CALLS - POST
INVOICES CREATED

13. PLATFORM GROWTH – TRANSACTION GROWTH
1 MIN
15 MINS
600
9,000
4,000
60,000
6,000
90,000
2,400
36,000
1,466
22,000
VEHICLES
MESSAGES
API CALLS – READ ONLY
API CALLS - POST
INVOICES CREATED

14. CURRENT MONITORING “SOLUTION”
ENTERPRISE MANAGER
GENERATES SR’S AND ALERTS
AWR REPORTS
SCHEDULED HOURS BETWEEN 4 – 7 PM
CRON JOB QUERIES
GENERATE ALERTS AND INFORMATIONAL STATUS
3RD PARTY LOG MONITORING
TRANSACTION MONITORING, CUSTOM DEVELOPED
HUMAN REVIEW
EYES ON GLASS – BEING PROACTIVE ON TRENDS

15. INTRODUCTION OF ORACLE OCI CLOUD AND OMC

16. COX AUTOMOTIVE MOVING TO OCI – PUBLIC CLOUD
Cox automotive is moving to the public cloud….

17. OUR GUIDING PRINCIPLES
FASTER AND BETTER BY REDUCING FRICTION
LEVERAGE THE PLATFORM
INFRASTRUCTURE AS CODE
CLOUD NATIVE
Vision
FAIL FAST
RESPOND TO CHANGE
BUILD TESTING, SECURITY, AND OPERATIONS IN
DELIVER SOUND SYSTEM

18. COX AUTOMOTIVE MOVING TO OMC

19. JOURNEY TO OMC 3 2 1 UNIFIED VIEW LOG ANALYTICS MID-TIER MONITORING
EBS HEALTH
OSB API TRANSACTIONS
EXADATA/DATABASE HEALTH 3
JOURNEY TO OMC
LOG ANALYTICS
TRANSACTION PERFORMANCE DASHBOARDS
EASE OF USE 1
MID-TIER MONITORING
WEBLOGIC STUCK THREADS
VIEW MULTIPLE NODES CONCURRENTLY 2

20. WHY OMC? SELF SERVICE ORACLE CLOUD RICH OUT OF THE BOX SOLUTIONS
END USER DRIVEN
DOES NOT REQUIRE DEVELOPERS
ORACLE CLOUD
PART OF OCI AND IN-LINE WIT CAI STRATEGY
INTEGRATED WITH OCI TECHNOLOGY
RICH OUT OF THE BOX SOLUTIONS
APPLICATION MONITORING
MACHINE LEARNING & AUTOMATION
EBS MONITORING
LOG ANALYTICS
INTEGRATED INTO ECOSYSTEM
TICKETING
ALERTS
LEVEL-2 RUNBOOKS

21. OUR APPROACH

22. MONITORING IN THE CLOUD
Utilization and Capacity
Application
Health
Process
Summarizes alerts, entity availability, blackouts, etc. for all lifecycles of an application
Summarizes alerts, entity availability, blackouts, etc.
Summarizes trends in CPU, memory, storage, etc. and forecasts future needs
Summarize process metrics (queues, … and APIs) by application
CAI Overview
CAI Health
CAI Compute Utilization
CAI BI ELT Process
CAI Cloud Overview
CAI Database Capacity
CAI IS Messaging Process
Search by Application
Search by Application and Lifecycle
Search by Application and/or Lifecycle
Search by Lifecycle

23. TRIAGE VISION DURING TRIAGE GET TO ROOT CAUSE IN 2-3 CLICKS
VIEW MULTIPLE SYSTEMS AT A GLANCE
MODEL OMC DASHBOARDS FOR FASTER RESOLUTION

24. API TRANSACTIONS DASHBOARD
MAXIMIZE AS MUCH DATA IN ONE VIEW
TRANSACTION VOLUME
RESPONSE TYPES
PACKAGE SIZE
LOAD ACROSS NODES
RESPONSE TIMES

25. APPLICATION MONITORING FOR OSB API’S

26. OMC VISION DEFINING ALERTS THAT REACH THE RIGHT AUDIENCE SEVERITY
ENVIRONMENT
WARNING
NON-PROD/PROD
FATAL
PRE-PROD
CRITICAL
PROD TM
Channels defined for each combination of application and lifecycle with all information required to triage TM
Incidents Automatically created for every critical production alert with all information required to triage (ie. links to OMC alerts and log information)

27. OMC VISION KEY SUCCESS FACTORS
DISCOVER PROBLEMS BEFORE IMPACT TO OPERATIONS
TRUE PROACTIVE MONITORING
UNCOVER ISSUES IN LOWER ENVIRONMENTS FIRST
DISCOVER PROBLEMS EARLIER
RECOGNIZE SEVERITY WHILE IT’S SEV-4
EARLY SEVERITY IMPACT
DISCOVER ISSUES IN SMOKE/SYNTHETIC TESTS BEFORE
REDUCE BUSINESS IMPACT

28. UNIFIED MONITORING SOLUTION WITH OMC
CURRENT APPROACH NEW APPROACH
ENTERPRISE
MANAGER
DOESN’T HAVE INSIGHT TO LOGS +
DETECT ISSUES IN OMC, FIX WITH OEM
NO EASY WAY TO GET THE SAME DATA WITHOUT RUNNING AN AWR
CONTINUOUS REALTIME, TOP TERRIBLE SQLS
AWR REPORTS
IMPROVED VISIBILITY WITH NATIVE OMC FUNCTIONALITY, LOGS, DASHBOARDS, AND ALERTS
CRON JOB
QUERIES
DOESN’T HAVE INSIGHT TO LOGS
NO CONFLICT WITH OMC AGENTS.  ALL INFORMATION IN ONE SYSTEM.
LOG ANALYTICS PRESENTED IN DASHBOARDS WITHOUT PERFORMANCE ISSUES
THE AGENTS HAD COMPATIBILITY ISSUES WITH SOME OF THE ORACLE SYSTEMS.  WE HAD PERFORMANCE ISSUES WHEN RUNNING REPORTS
3RD PARTY LOG MONITORING
HUMAN REVIEW
TOO MANY DASHBOARDS TO REVIEW TO SEE WHOLE PICTURE
LESS EYES ON GLASS WITH BETTER ALERTING, EXTERNAL SYSTEMS INTEGRATED INTO OMC

29. OMC – E-BUSINESS SUITE SOLUTION

30. EBS HEALTH DASHBOARD
OUT OF BOX DASHBOARD TO PROVIDE A HIGH LEVEL OVERVIEW OF THE EBS APPLICATION
STATUS OF ALL ENTITIES; CURRENT ALERTS?
ABILITY TO MONITOR JOBS’ PROGRESS, HIGHLY LOADED APPLICATIONS
TRANSACTION FAILURES, DB ERRORS, MIDDLEWARE ERRORS
CPU, MEMORY RESOURCE USAGE ACROSS ALL NODES IN THE APPLICATION
DRILL DOWN TO LOGS TO ROOT CAUSE INCASE OF FAILURES
COMBINED WITH OUT OF BOX ALERTS, EBS APPLICATION WILL BE MONITORED END-END

31. EBS CONCURRENT MANAGER DASHBOARD
OUT OF BOX DASHBOARD TO MONITOR CONCURRENT MANAGERS
TOP JOBS, TOP APPLICATIONS RUNNING IN THE SYSTEM
LONG RUNNING JOBS W/ CURRENT STATE
DISTRIBUTION OF JOB FAILURES BY FAILURE TYPE
SINGLE CLICK TO IDENTIFY THE CAUSE OF FAILURE
CLUSTER ALL OF THE RELEVANT LOG DATA FOR THE FAILED JOBS
ABILITY TO DIRECTLY SEE JOB OUTPUT LOG FROM THE OMC UI
CONCURRENT MANAGERS’ RESOURCE UTILIZATION
DO WE NEED TO REBALANCE THE MANGERS ?

32. SINGULAR MONITORING SOLUTION CONTINUOUS MACHINE LEARNING
FOR SYSTEMS AND APPLICATIONS HEALTH
SUMMARY
CONTINUOUS MACHINE LEARNING
UNCOVER ISSUES IN LOWER ENVIRONMENTS BEFORE PRODUCTION
REALIZE TRUE SEVERITY WHILE ITS SEV-4
RAPID TROUBLESHOOTING (WITHIN 15 MINUTES)